Presenters: Peter Plustwik, General Manager - Lloyd's Australia & Natalie Whitbread, Customer Oversight Manager, Lloyd’s ANZ Presentation Summary This presentation will provide an overview of Lloyd’s complaints process and our oversight role, highlighting how complaints can provide valuable insights into products, wordings, and processes. It will also explore key thematic issues observed and how these […]
Presenters: Daniel Fogarty, CEO & Founder - Evari Robert Jeffery, COO Evari & CEO QuivaWorks, Brack Norris, CPO Evari & CPO QuivaWorks Garth Lewis, Head of Growth - Evari Presentation Summary What is AI? Understanding LLMs: How they're built, trained, and why they work The magic myth: Why they look intelligent but are really text […]
Presenter: Nick Evans – General Manager Distribution Presentation Summary This session will focus on ATL's core underwriting appetite but also the changes to the business and the other motor underwriting agencies that will form part of the wider business. Learning Objectives ATL Insurance Group company updates Insurance products offered ATL offers small fleet transport operators […]
Presenters: Matt Neklapil, Chief Technology Officer & Tomas Haulis, Sales Director - Gratex This session explores the practical application of Artificial Intelligence (AI) and AI agents within underwriting agencies. It will focus on how AI can enhance core underwriting operations, including submission intake, data extraction, risk assessment, and policy processing. The presentation will highlight real-world […]
Presenter: Luke Preson (Partner), Carter Newell Presentation Summary In 2023, the scope of the Unfair Contract Terms regime under the Australian Consumer Law was significantly expanded and, at the same time, extended to financial products including policies of insurance. With the 2025 Full Federal Court appeal judgment in ASIC v Auto & General Insurance Company […]