Presenters: Sean Hayes (Head of Tetra Claims) & Dan Evans (Insurance Lawyer) – Law Squared

Presentation Summary

In 2024, Lloyd’s elevated Claims Management to its fifth Operating Pillar, signalling a fundamental shift in how claims performance, governance, and strategic alignment are assessed across the market. These revisions underscore a fundamental shift, positioning claims as a core driver of market performance, strategic decision making and customer experience.

In this 60-minute session, Head of Tetra Claims – Sean Hayes and Law Squared Insurance Lawyer – Dan Evans, will unpack the evolution of Lloyd’s Claims Management Principle and explore what this means for underwriters, brokers, and delegated claims managers. We’ll examine how this change is reshaping accountability, transparency, and technology adoption across the value chain, and discuss practical steps to strengthen claims oversight, collaboration and data quality.

Learning Objectives:

• Understand Lloyd’s 2024 reforms and the new expectations for claims performance.
• Explore the strategic relationship between claims and underwriting outcomes.
• Learn how technology and data are driving better reserving, reporting, and customer experiences.
• Identify opportunities for brokers and underwriters to collaborate more effectively across the claims lifecycle.