Presenters: Peter Plustwik, General Manager - Lloyd's Australia & Natalie Whitbread, Customer Oversight Manager, Lloyd’s ANZ Presentation Summary This presentation will provide an overview of Lloyd’s complaints process and our oversight role, highlighting how complaints can provide valuable insights into products, wordings, and processes. It will also explore key thematic issues observed and how these […]
Presenters: Daniel Fogarty, CEO & Founder - Evari Robert Jeffery, COO Evari & CEO QuivaWorks, Brack Norris, CPO Evari & CPO QuivaWorks Garth Lewis, Head of Growth - Evari Presentation Summary What is AI? Understanding LLMs: How they're built, trained, and why they work The magic myth: Why they look intelligent but are really text […]
Presenter: Jason Hawksworth (CEO) ATL Insurance Presentation Summary This session will focus on ATL's core underwriting appetite but also the changes to the business and the other motor underwriting agencies that will form part of the wider business. Registrations: https://events.teams.microsoft.com/event/5f7304e1-9c64-4546-82ad-dcfaefacf4b6@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
Presenter: Luke Preson (Partner), Carter Newell Presentation Summary In 2023, the scope of the Unfair Contract Terms regime under the Australian Consumer Law was significantly expanded and, at the same time, extended to financial products including policies of insurance. With the 2025 Full Federal Court appeal judgment in ASIC v Auto & General Insurance Company […]
Presenters: Jordan Penny (National Sales Manager) & Jamie Draper (Director) Learning Objectives Build a deeper understanding of Trade Credit Insurance Learn how you can protect your customers credit risk Understand limitations of Trade Credit Insurance See how Trade Credit Insurance can support business growth Registrations: Microsoft Virtual Events Powered by Teams
Presenters: Matt Ellis (Partner), Brad Vinning (Partner) - Sparke Helmore Lawyers & John Phillipsz - Managing Director and Head of Howden RE Australia Presentation Summary: M&A activity in the insurance intermediary market continues to accelerate, driven by strong investor appetite and the growing maturity of the Managing General Agent (MGA) model. With niche product lines, […]
Presenter: Jacob Luca - Principal, Barry Nilsson Presentation Summary Worker to worker claims remain one of the most challenging areas within labour hire, marked by complex contractual arrangements, shifting liability, and rising claim costs. A single misstep can result in significant exposure and financial impact. This session will unpack the key legal principles underpinning worker […]
Presenters: Daniel Fogarty, CEO & Founder - Evari Robert Jeffery, COO Evari & CEO QuivaWorks, Brack Norris, CPO Evari & CPO QuivaWorks Garth Lewis, Head of Growth - Evari Presentation Summary What is AI? Understanding LLMs: How they're built, trained, and why they work The magic myth: Why they look intelligent but are really text […]
Presenters: Sean Hayes (Head of Tetra Claims) & Dan Evans (Insurance Lawyer) - Law Squared Presentation Summary In 2024, Lloyd’s elevated Claims Management to its fifth Operating Pillar, signalling a fundamental shift in how claims performance, governance, and strategic alignment are assessed across the market. These revisions underscore a fundamental shift, positioning claims as a […]
Presenters: Glyn Lloyd (Head of Product Recall and Complex Product – Liability, Australia) & Martin Stebbings (National Executive Adjuster – Liability) - Charles Taylor Adjusting Presentation Summary: "From Spill to Thrill: Unearthing Liability in Environmental Claims" explores the journey of environmental liability claims from the initial incident to resolution. It covers key phases, including identifying […]
Presenter: Tim Weber (Project Manager) - OptiRestore Learning Objective Getting your head around restoration approaches, methods, terminology & grow your learning in dealing with this type of supplier when managing property damage claims & events. Registrations: Microsoft Virtual Events Powered by Teams
Presenter: Andrew Smith (Director & Co-Owner) - HAYLO People Presentation Summary Join HAYLO People as we unveil the findings of our 2026 General Insurance Talent Insights & Salary Survey. This exclusive session explores the forces shaping Australia’s Insurance workforce, from evolving salary benchmarks and benefit trends to the transformative impacts of AI and automation. Attendees […]