Presenter: Drew Schnehage, Sales Director for Australasia – Insure Connect Services (ICS)

The insurance industry continues to face talent shortages, increasing customer expectations, cost pressures and the need to improve operational efficiency.

This webinar explores how insurance businesses can create a modern workforce model by effectively integrating local teams, remote talent, artificial intelligence and automation. Attendees will learn how leading brokers, underwriting agencies and insurance businesses are redesigning workflows, improving productivity and enhancing customer outcomes by assigning the right work to the right resource—whether that be a local employee, remote team member, automated process or AI-powered assistant.

Drawing on real-world examples and lessons learned from the implementation of global insurance teams, this session will provide practical strategies for scaling operations while maintaining service quality, compliance and team engagement.

Learning Objectives:
By the end of this webinar participants will be able to:

• Understand the changing talent and productivity challenges facing insurance brokers, underwriting agencies and insurance businesses.
• Identify which operational activities are best suited to local teams, remote teams, automation and AI tools.
• Develop a framework for coordinating work across multiple locations and functions whilst maintaining accountability and service standards.
• Recognise opportunities to automate repetitive administration processes to improve efficiency and reduce operational costs.
• Apply practical strategies to successfully integrate offshore staff into existing business operations and culture.
• Understand the governance, compliance and risk considerations associated with AI adoption and global workforce models.
• Create a roadmap for implementing a hybrid workforce strategy that combines people, technology and automation to support sustainable business growth.

Registrations: https://events.teams.microsoft.com/event/512594e8-d97e-4860-9f17-dbeb6581da36@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3