Presenters: TBC AI is being rapidly adopted across the insurance and claims market, with significant investment being made in new tools, automation and data-driven processes. But is it delivering meaningful transformation for frontline claims teams and end customers, or simply helping the industry move faster around the same underlying issues? This session will explore the […]
Presenters: Tim Mole, Head of Document Intelligence How brokers can adopt AI to enhance efficiency, reduce administrative friction, and deliver better advice to clients - not just implementing tools, but building the skills and change management practices to use them effectively. Practical guidance on adopting AI thoughtfully and responsibly, from automating routine tasks to enhancing […]
Presenters: Kirsten Maley - Claims Director UK & Australia Anthony Wall, Head of Underwriting, Australia Ellen Brookes, Claims Specialist, Australia A practical walkthrough of a real cyber incident, exploring how cyber risks are assessed before a policy is bound, what actually happens during the first hours and days of a cyber attack, and how underwriting, […]
Presenter: Caroline Healy - CEO When it comes to marketing your insurance business, the options can feel endless — and expensive. But not every channel or strategy suits every business. In this practical session, we’ll explore how to choose the right marketing mix to reach your ideal clients and support business growth. You’ll discover: 1. […]
Presenter: TBC What does the future of Australian broking look like? This webinar traces a decade of Australian broking trends against global benchmarks, unpacks the headline challenges reshaping the market today, and explores approaches to tackling them. Brokers and underwriting agencies will walk away with practical insights to help plan their next five years. For […]
Presenters: Mitchell Campbell-Grey - Claims Operations Manager VIC/TAS George Grasso - EGM Claims and Procurement Claims represent the moment of truth in the insurance relationship. While policy placement is important, a broker's value is often most evident when a client experiences a loss and requires support through the claims process. This webinar will explore the […]
Complimentary Educational Sessions Brokers, start your day at the UAC 2026 Geelong Market Exchange with two breakfast presentations. Geelong Event & Convetion Centre - Nyaal Banyul Monngarrk A Coffee, tea, juice and pastries will be served from 7:00am - 7:30am At the conclusion of Session 2, Market Exchange doors will be open to network with […]
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes. https://registration.crowdcomms.com/uacgeemx2026 Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans. 5 NIBA CPD points Any questions relating to the Market Exchange, contact Tracey Claridge: […]
Presenters: Kishan Dasan - General Manager & Howaida Nakhla - National Underwriting Manager Cause and effect of soft market conditions on construction insurance. Learning Objective Contributing factors for a better or broader understanding of hard and soft markets. Registrations: Autopsy of a soft market – Construction
Presenters: Shaun Janks - Founder & CEO Josh Sandford - Founder & CPO The insurance and fleet industries are embracing digital transformation, with AI supporting smarter, faster, and more connected claims processes. At DingGo, we digitise the entire claims journey, from automated workflows and real-time communication to AI-assistance, helping insurers, fleets, and repair networks resolve […]
Presenter: Max Broodryk - Founder and Executive Director Australia's insurance trading infrastructure — the systems where risk is priced, bound and reported — is concentrated in ageing platforms at a moment when both incumbents face ownership upheaval. This session examines what a modern system for an underwriting agency looks like and what it changes in […]
Presenter: Thomas Byrne, Principal Join us for an engaging discussion on one of the most pressing challenges in the construction industry—coverage issues in professional indemnity (PI) claims. From late notifications and policy interpretation disputes to exclusions for defective design and workmanship, these complexities can significantly impact underwriting decisions and claims outcomes. We’ll also examine emerging […]