Presenter: Marjana Cvetanoska - Founder/CEO at Corporate Overhaul Presentation Summary To equip financial services professionals with the knowledge and practical skills needed to effectively manage complaints lodged with the Australian Financial Complaints Authority (AFCA), ensuring compliance, timely resolution, and improved client outcomes. Learning Objectives Understand AFCA’s role as an external dispute resolution body and its […]

Presenters: Aaron White - QLD Team Leader - Insurance & Wealth Management & Madeleine Martin - National Manager - Insurance & Finance In today’s competitive talent market, creating a positive candidate experience can make the difference between securing top talent and losing them to competitors. This session will explore practical strategies employers can adopt - […]

Presenters: Connor McKay & Laura Mansfield Presentation Summary: What you should look for Hype from reality AI Registration: https://events.teams.microsoft.com/event/e63b1b2a-85e4-4b52-aa59-f50dc6a0e118@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Presenter: Daniel Breese - GM Growth Presentation Summary: How and When To Look At Offshore Staffing. Which locations are best. How to ensure data security and compliance. What the best businesses do, and you can replicate. Registrations: Microsoft Virtual Events Powered by Teams

Presenters: TBC With insurance affordability in the spotlight across many classes, climate issues are adding extra pressure today and are also likely to drive uncertainty in claims costs and insurance markets going forward. For MGAs, this presents both challenges and opportunities: navigating capacity provider expectations, responding to reinsurance market shifts, and ensuring underwriting and pricing […]

Presenter: Drew Schnehage - Director Global Business Development This webinar will explore how insurance brokers and underwriters can strategically leverage outsourcing and offshore staffing to increase operational efficiency, reduce costs, and scale their businesses—without compromising service quality or compliance. By the end of this webinar, participants will be able to: Identify key operational challenges facing […]

Presenters: Danielle Marshall - Co-Founder/Director & Jo Aitken - Client Solutions & Training Manager This session explores how leaders can attract, engage, and retain talent across all ages and career stages by understanding what truly drives candidates today. Learn how to position your business and roles in a way that resonates with everyone from emerging […]

Presenter: Katrina Hickson - Head of Distribution This session will provide practical responses and insights to help brokers guide clients toward a clearer understanding of the value and relevance of cyber insurance. Learning Objectives: - Recognise and address common misconceptions and objections to cyber insurance. - Develop informed responses to address client concerns. - Enhance […]

Join Stella Gilson for a webinar on understanding the landscape of technology-related risks. Stella will unpack different types of tech companies in today’s market, explore the key exposures these businesses face, and outline what a truly comprehensive insurance policy should cover. She’ll also share real-world claims examples to illustrate how these risks materialise and what […]

Presenters: Edwina Feilen - Head of Growth & Partnerships & Andrew Squires - Executive Director An overview what risk mitigation means for your property assets, the application of best practice principles to follow to derisk your property and the flow on impact applied when looking to obtaining insurance for your property assets. Learning Objectives: 1. […]

Presenters: Andrew Silcox - Managing Director, Maria Gonzalez - Insurance Marketing Expert & Kim McNeil - Insurance Marketing Expert Many underwriting agencies run without a dedicated marketing team. You need a simple starting plan that supports brokers and leads to qualified enquiries. This highly practical session explains what to do first and what to pause. […]