Speaker Chris Siemers – Ombudsman, Banking & Finance This webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on two critical topics: Family Violence and […]
Presenters Clifton Warren (Clifton Warren Consulting) Belynda Oliver (Intogreat Solutions) David Seal (Unmand) Kayla Crethar/Andrew Knowles (Macquarie) We will review the latest industry benchmarking report from Macquarie Bank and explore […]
Prestener: Dean Pinto, Partner at Wotton Kearney Learning Objective: Refresher on common coverage issues arising from the ICA such as non-disclosure, notification of facts, s 54 remedies and other insurance. […]
Complaints data can tell us a lot about what customers are experiencing and where firms can make improvements. In this session, we will hear from AFCA about the latest insurance […]
Join dispute resolution expert Hamish McNair to better understand the best practice approach in managing and responding to any inquiries and investigations by ASIC. Presented by Hamish McNair, Special Counsel, Dispute […]
All underwriting agencies are under pressure to grow faster and operate smarter. However outdated systems, fragmented data, and manual processes are holding them back. The solution? AI-powered transformation, with Copilot […]
Presenter: Caitilin Watson, Special Counsel Learning Objective: Using the case examples arising from Christmas parties to review common EPL liability issues, claims management and resolution strategies. 1 CPD & 1 […]
Presenter: Caroline Healy - CEO at We Are Savvy Presentation Summary Marketing doesn’t have to be complicated — but it does need to be clever. In this session, we’ll cut […]
Presenter: Bob Anderson - BRM Services Presentation Summary ESG Reporting and Implications for Underwriting Agencies ESG reporting is rapidly evolving from a voluntary disclosure exercise into a core underwriting and […]
Presenter: Jehan-Philippe Wood (Partner), Darryl Smith (Partner), Simone Herbert-Lower (Partner) & Yvonne Lam (Partner) Emerging Risk – The Benefits and Risks of Artificial Intelligence This webinar explores the evolving landscape […]
Presenter: Damien Cullen - Head of Strategic Partnerships & John Schroder - Head of Underwriting, Product & Pricing Businesses are more than their ANZSIC codes. This webinar explores how shifting […]
Presenter: Marjana Cvetanoska - Founder/CEO at Corporate Overhaul Presentation Summary To equip financial services professionals with the knowledge and practical skills needed to effectively manage complaints lodged with the Australian […]