Presenter: Katrina Shanks, CEO – ANZIIF

This presentation examines how the insurance profession must evolve its skills to meet the demands of a rapidly changing risk, technology, and workforce environment.

The session explores the impact of emerging risks, digital transformation, and demographic shifts on the insurance workforce, highlighting the growing gap between traditional skills and those needed for the future. It outlines the critical blend of technical, digital, and human skills required to deliver strong customer outcomes in an increasingly complex market.

Participants will gain insight into how structured skill pathways, purposeful learning, and strong professional standards are essential to attracting, developing, and retaining the next generation of insurance professionals, while reinforcing trust and professionalism across the industry.

• Understand how changing risk, technology, and workforce dynamics are reshaping insurance professionalism
• Identify the core technical, digital, and human skills required for future insurance professionals
• Recognise the role of ethics, trust, and continuous learning in sustaining professional excellence
• Understand how investment in people and culture supports long term industry resilience and customer trust

Registrations: Careers in Insurance – Uncovering the Reality and Experience of “Falling Into Insurance” | Meeting-Join | Microsoft Teams