Complaints data can tell us a lot about what customers are experiencing and where firms can make improvements. In this session, we will hear from AFCA about the latest insurance trends revealed through the Datacube, including complaint volumes, types and outcomes, and what these patterns signal for the sector. We will also hear about the […]
Join dispute resolution expert Hamish McNair to better understand the best practice approach in managing and responding to any inquiries and investigations by ASIC. Presented by Hamish McNair, Special Counsel, Dispute Resolution Registrations: https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a
All underwriting agencies are under pressure to grow faster and operate smarter. However outdated systems, fragmented data, and manual processes are holding them back. The solution? AI-powered transformation, with Copilot at the centre. Copilot is redefining how underwriters work by streamlining workflows, enhancing decision-making and unlocking the full value of your data. Yet many agencies […]
QLD Christmas Lunch will be held at the Port Office Hotel. Main Dining Room, 40 Edward Street, Brisbane. Ticket includes Drinks from 12:00pm and Lunch 1:00pm onwards. Strictly limited by venue to 160 seats. Dress - Smart casual, shorts welcome and something red/green/festive encouraged. We are seeking donations from members for a raffle draw on […]
Presenter: Caitilin Watson, Special Counsel Learning Objective: Using the case examples arising from Christmas parties to review common EPL liability issues, claims management and resolution strategies. 1 CPD & 1 CIP accredited Registration: https://events.teams.microsoft.com/event/c527ba51-2e8c-4951-8aa2-f0d7f84a57f9@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
Presenter: Caroline Healy - CEO at We Are Savvy Presentation Summary Marketing doesn’t have to be complicated — but it does need to be clever. In this session, we’ll cut through the noise and share practical, proven marketing strategies that actually help insurance businesses grow. Whether you’re looking to attract new clients, re-engage existing ones, […]
Presenter: Bob Anderson - BRM Services Presentation Summary ESG Reporting and Implications for Underwriting Agencies ESG reporting is rapidly evolving from a voluntary disclosure exercise into a core underwriting and risk governance consideration. For underwriting agencies, ESG is no longer just about compliance—it is becoming a determinant of risk quality, pricing, capacity, and insurer confidence. […]
Presenter: Jehan-Philippe Wood (Partner), Darryl Smith (Partner), Simone Herbert-Lower (Partner) & Yvonne Lam (Partner) Emerging Risk – The Benefits and Risks of Artificial Intelligence This webinar explores the evolving landscape of artificial intelligence (AI) and its implications for the insurance and professional services sectors. Delivered by legal experts, it will unpack the emerging risks associated […]
Presenter: Damien Cullen - Head of Strategic Partnerships & John Schroder - Head of Underwriting, Product & Pricing Businesses are more than their ANZSIC codes. This webinar explores how shifting from assumption to understanding helps brokers uncover the real factors driving risk — from day-to-day operations to workplace culture. It highlights the difference between assumed […]
The NEW UAC event app is available for broker registration for the market exchange and supports scanning exhibitor QR codes. https://registration.crowdcomms.com/uacsydmx2026 Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans. 5 NIBA CPD points Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au […]
Presenter: Marjana Cvetanoska - Founder/CEO at Corporate Overhaul Presentation Summary To equip financial services professionals with the knowledge and practical skills needed to effectively manage complaints lodged with the Australian Financial Complaints Authority (AFCA), ensuring compliance, timely resolution, and improved client outcomes. Learning Objectives Understand AFCA’s role as an external dispute resolution body and its […]
Presenter: Kishan Dasan - General Manager Presentation Summary This presentation provides a clear and practical overview of the most common disputes in construction insurance, focusing on defects and project duration. It explains how these disputes arise, how policy wordings such as defect exclusions and duration‑related conditions are interpreted, and why misunderstandings often lead to differing […]