Speaker Chris Siemers – Ombudsman, Banking & Finance This webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on two critical topics: Family Violence and Financial Abuse of Older People. Scheduled for release in November 2025, these living approach documents are informed by the voices of lived experience, sector expertise, […]
Presenters Clifton Warren (Clifton Warren Consulting) Belynda Oliver (Intogreat Solutions) David Seal (Unmand) Kayla Crethar/Andrew Knowles (Macquarie) We will review the latest industry benchmarking report from Macquarie Bank and explore how automation, AI, offshore resourcing, and risk-focused solutions can be applied within your business. We will also highlight the benefits these strategies deliver, including time […]
Prestener: Dean Pinto, Partner at Wotton Kearney Learning Objective: Refresher on common coverage issues arising from the ICA such as non-disclosure, notification of facts, s 54 remedies and other insurance. 1 CPD & 1 CIP Accredited. Registrations: https://events.teams.microsoft.com/event/fc115e5b-4e42-4e16-bfb9-9dc6f731af25@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
Complaints data can tell us a lot about what customers are experiencing and where firms can make improvements. In this session, we will hear from AFCA about the latest insurance trends revealed through the Datacube, including complaint volumes, types and outcomes, and what these patterns signal for the sector. We will also hear about the […]
Join dispute resolution expert Hamish McNair to better understand the best practice approach in managing and responding to any inquiries and investigations by ASIC. Presented by Hamish McNair, Special Counsel, Dispute Resolution Registrations: https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a
All underwriting agencies are under pressure to grow faster and operate smarter. However outdated systems, fragmented data, and manual processes are holding them back. The solution? AI-powered transformation, with Copilot at the centre. Copilot is redefining how underwriters work by streamlining workflows, enhancing decision-making and unlocking the full value of your data. Yet many agencies […]
QLD Christmas Lunch will be held at the Port Office Hotel. Main Dining Room, 40 Edward Street, Brisbane. Ticket includes Drinks from 12:00pm and Lunch 1:00pm onwards. Strictly limited by venue to 160 seats. Dress - Smart casual, shorts welcome and something red/green/festive encouraged. We are seeking donations from members for a raffle draw on […]
Presenter: Caitilin Watson, Special Counsel Learning Objective: Using the case examples arising from Christmas parties to review common EPL liability issues, claims management and resolution strategies. 1 CPD & 1 CIP accredited Registration: https://events.teams.microsoft.com/event/c527ba51-2e8c-4951-8aa2-f0d7f84a57f9@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
Presenter: Caroline Healy - CEO at We Are Savvy Presentation Summary Marketing doesn’t have to be complicated — but it does need to be clever. In this session, we’ll cut through the noise and share practical, proven marketing strategies that actually help insurance businesses grow. Whether you’re looking to attract new clients, re-engage existing ones, […]
Presenter: Bob Anderson - BRM Services Presentation Summary ESG Reporting and Implications for Underwriting Agencies ESG reporting is rapidly evolving from a voluntary disclosure exercise into a core underwriting and risk governance consideration. For underwriting agencies, ESG is no longer just about compliance—it is becoming a determinant of risk quality, pricing, capacity, and insurer confidence. […]
Presenter: Jehan-Philippe Wood - Partner Emerging Risks – The Benefits and Risks of Artificial Intelligence This webinar explores the evolving landscape of artificial intelligence (AI) and its implications for the insurance and professional services sectors. Delivered by legal experts, it will unpack the emerging risks associated with AI technologies, including regulatory challenges, ethical considerations, liability […]
Presenter: Damien Cullen - Head of Strategic Partnerships & John Schroder - Head of Underwriting, Product & Pricing Businesses are more than their ANZSIC codes. This webinar explores how shifting from assumption to understanding helps brokers uncover the real factors driving risk — from day-to-day operations to workplace culture. It highlights the difference between assumed […]
