Presenters:

• Mitchell Campbell-Grey – Claims Operations Manager VIC/TAS
• George Grasso – EGM Claims and Procurement

Claims represent the moment of truth in the insurance relationship. While policy placement is important, a broker’s value is often most evident when a client experiences a loss and requires support through the claims process.

This webinar will explore the broker’s role in facilitating effective claims outcomes, including early intervention, claims preparation, communication strategies, and managing client expectations. Through practical examples and real-world claim scenarios, attendees will gain insights into common challenges, avoidable delays, and best-practice approaches that can improve the claims experience for both clients and insurers.

The session will provide actionable guidance brokers can apply immediately to strengthen client relationships and enhance claims outcomes.

At the completion of this webinar, participants will be able to:

Understand the key stages of the insurance claims process and the responsibilities of stakeholders throughout the claim lifecycle.
Identify common factors that contribute to claim delays, disputes, or adverse outcomes.
Recognise the critical role brokers play in supporting clients before, during, and after a claim event.
Apply best-practice communication and documentation strategies to improve claims efficiency and client satisfaction.
Develop practical approaches to managing client expectations throughout the claims journey.
Use lessons learned from real claim scenarios to improve future risk and insurance discussions with clients.

Registrations:Microsoft Virtual Events Powered by Teams