Presenters:

• Ryan Neville – Head of Strata, Crawford & Company (Australia)
• Natalie Manusu – Strata External Claims Adjuster, Crawford & Company (Australia)

Strata claims continue to evolve in complexity, driven by ageing infrastructure, building defects, severe weather events and emerging risks such as electric vehicle charging systems and lithium-ion batteries.

Drawing on Crawford’s experience managing strata claims across Australia, this webinar will explore the key trends shaping the market, common claim scenarios that lead to delays and disputes, and practical lessons learned from real-world losses. Attendees will gain insights into improving claim outcomes, identifying risk exposures earlier and supporting clients through increasingly complex strata environments.

Learning objectives:

Upon completion of this webinar, participants will be able to:

• Identify the primary risks driving strata claims across Australia.
• Understand how water damage, defects, catastrophe losses and emerging risks contribute to claim complexity.
• Recognise common causes of delays, disputes and increased costs within strata claims.
• Apply practical considerations during placement, renewal and claims management to improve outcomes.
• Understand the importance of early engagement and effective stakeholder management in complex strata losses.

Registrations: Microsoft Virtual Events Powered by Teams