Presenters: TBC

AI is being rapidly adopted across the insurance and claims market, with significant investment being made in new tools, automation and data-driven processes. But is it delivering meaningful transformation for frontline claims teams and end customers, or simply helping the industry move faster around the same underlying issues?

This session will explore the reality of AI adoption in claims management, looking beyond the hype to consider where AI is genuinely improving service delivery and where operational challenges still remain.

The discussion will include:

• Current AI use cases across insurance and claims
• Why inefficiencies persist despite technology investment
• How legacy systems, data quality, reporting gaps & bordereaux challenges impact service delivery
• Where claims automation works best and key risks to consider
• Balancing AI capability with human judgment and accountability

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