Prompt Engineering & Context Engineering
2026-08-21 13:00 - 14:00 (Australia/Sydney)
Presenter: Diwarka Sinha – Solutions Architect, Xceedance
Stop getting mediocre AI outputs, and start commanding exceptional results.
This hands-on webinar reveals the science behind effective prompting, transforming how you communicate with AI tools. Learn why small wording changes deliver dramatically different outcomes. Master powerful techniques to unlock AI’s potential: zero-shot, few-shot, chain-of-thought, and role prompting. Discover context engineering secrets that turn generic responses into tailored, insurance-ready outputs. Understand how enterprise AI systems differ from general models and adapt your approach accordingly. Diagnose common prompt failures and build systematic debugging skills.
Walk away crafting prompts that deliver consistent, professional results every time. Your AI productivity revolution starts here.
Learning Objectives:

Understand what a “prompt” is and how its structure directly affects the quality and reliability of AI outputs
Apply a range of prompting techniques: zero-shot, few-shot, chain-of-thought, and role prompting
Understand context engineering – how to provide the right background information to an AI system for better results
Write prompts that produce consistent, structured, professional outputs suitable for insurance workflows
Understand the difference between prompting a general model vs/ a fine-tuned or RAG-augmented enterprise system
Identify common prompt failures and learn to iterate and debug prompts systematically.

Registrations: https://events.teams.microsoft.com/event/abe64fe9-e774-494e-89bb-7ab521db6378@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Before, During, and After the Loss: A Collaborative Approach to Prevention and Response
2026-08-24 12:00 - 13:00
Presenters: Owen Boak (Senior Assessment Consultant) & Christine Boak (Senior Assesment Consultant) – Elements Group
Presentation Summary
From Assessment to Resolution: How the Right Actions at the Right Time Reduce Claim Costs and outcomes
Learning Objectives

Pre loss risk assessments and the use of digital twins
The importance of prompt action following a loss
Pre loss planning / mitigation to prevent or limit loss
The ability of claims responders to limit loss following a claimed event and obstacles to this process
Collaborative approaches how does this look in the real world.
Case studies relating to losses

Registrations: https://events.teams.microsoft.com/event/2e6d56d7-1d38-47e2-a137-af6c52779557@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

The emerging cyber landscape: trends, personal liability and what brokers, underwriters and claims teams need to know
2026-08-26 12:00 - 13:00
Presenter: Matthew Pokarier | Principal Lawyer – Meridian Lawyers
Delivered by Meridian Lawyers’ cyber insurance expert, this webinar will examine the evolving cyber risk landscape and the implications for brokers, underwriters, and claims teams.
As cyber risk continues to move beyond IT and not whole of business governance, this session will explore the latest trends in cyber insurance, emerging legal and regulatory risks, and the increasing focus on accountability for directors, officers, and executives when cybersecurity governance fails.
The webinar will provide practical insights into current and emerging claims trends, the impact of AI and other developing technologies and the types of cyber risks that brokers, underwriters, and claims teams are likely to encounter in the future. It will also consider where personal liability may arise for directors and executives, what reasonable steps may look like in practice and how these issues may influence underwriting decisions, claims assessment and advice to insureds.
The session will also address the legality of ransom payments under Australian and international sanctions regimes, the boundaries between lawful and unlawful negotiation conduct and the implications of Australia’s mandatory ransom payment reporting regime for insureds, insurers, and claims management.
Attendees will leave with a practical understanding of emerging cyber risks, key governance considerations, and a checklist to support more effective conversations with insureds about cyber preparedness, incident response, governance maturity, and future insurability.
Learning objectives
Attendees will gain an understanding of:

The fastest growing areas of cyber risk and their implications for cyber insurance
How AI other emerging technologies are reshaping the cyber threat landscape
The impact of evolving legal, regulatory, claims and governance risks on brokers, underwriters, claims teams and insureds
Where personal liability can arise for directors, officers, and executives when cyber risk is not adequately governed
What reasonable steps for cyber oversight may look like in practice, including risk appetite, assurance, testing, supplier controls, and incident readiness
The legal and practical considerations associated with ransom payments, including Australian and international sanctions regimes
Australia’s mandatory ransom payment reporting requirements and their implications for claims handling, incident response, and advice to insureds
What underwriters may be asked to insure in the future, and how brokers and claims teams can support insureds to better understand and evidence their cyber governance maturity

Registrations: The emerging cyber landscape: trends, personal liability and what brokers, underwriters and claims teams need to know

AI: Insurance Use Cases & What’s Next?
2026-08-27 12:00 - 13:00
Presenters: TBC
Move beyond theory and see AI transforming insurance right now. This final webinar in the four-part series from Xceedance and the UAC takes you inside real implementations across underwriting, claims, distribution, and operations.
Learn from others’ successes and failures through candid case study analysis. Discover what actually works and the pitfalls to avoid. Peek over the horizon at emerging use cases reshaping our industry over the next 3-5 years.
This isn’t just observation: it’s activation. Identify concrete AI opportunities for your specific role and team. Master vendor evaluation frameworks that protect your organisation from costly mistakes. Leave with a personal action plan ready for Monday morning.
Learning Objectives:

See how AI is being deployed across real insurance organisations today – in underwriting, claims, distribution, and operations
Critically evaluate real-world AI implementations: what worked, what didn’t and why
Understand the emerging AI use cases on the horizon for the insurance sector over the next 3-5 years
Identify 2-3 concrete AI opportunities relevant to your own role or team
Leave with a personal action plan: specific steps to take back to work immediately after the course
Understand how to evaluate and select AI tools or vendors responsibly for insurance applications.2

Registrations: https://events.teams.microsoft.com/event/7aee81b1-dd89-49c2-9593-75bdf7729b79@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Insurance Contracts Act Fundamentals
2026-08-28 12:00 - 13:00
Presenter: Michael Polorotoff (Partner) – Moray & Agnew Lawyers
Presentation Summary
An introduction to fundamental provisions on the Insurance Contracts Act
Registrations: https://events.teams.microsoft.com/event/c4ecda39-13bd-4289-a33a-973ffabce432@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Strata claims masterclass: risks, trends and lessons from the field
2026-08-31 12:00 - 13:00
Presenters:

Ryan Neville – Head of Strata, Crawford & Company (Australia)
Natalie Manusu – Strata External Claims Adjuster, Crawford & Company (Australia)

Strata claims continue to evolve in complexity, driven by ageing infrastructure, building defects, severe weather events and emerging risks such as electric vehicle charging systems and lithium-ion batteries.
Drawing on Crawford’s experience managing strata claims across Australia, this webinar will explore the key trends shaping the market, common claim scenarios that lead to delays and disputes, and practical lessons learned from real-world losses. Attendees will gain insights into improving claim outcomes, identifying risk exposures earlier and supporting clients through increasingly complex strata environments.
Learning objectives:
Upon completion of this webinar, participants will be able to:

Identify the primary risks driving strata claims across Australia.
Understand how water damage, defects, catastrophe losses and emerging risks contribute to claim complexity.
Recognise common causes of delays, disputes and increased costs within strata claims.
Apply practical considerations during placement, renewal and claims management to improve outcomes.
Understand the importance of early engagement and effective stakeholder management in complex strata losses.

Registrations: Microsoft Virtual Events Powered by Teams

UAC 2026 Hobart Market Exchange
2026-09-15 09:00 - 13:00 | Hotel Grand Chancellor Hobart, 1 Davey Street, Hobart, TAS, 7000
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uachbamx2026/register
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.
5 NIBA CPD points

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC 2026 Geelong Market Exchange
2026-10-08 09:00 - 13:00 | Geelong Convention & Event Centre – Nyaal Banyul, 80 Western Beach Road, Geelong, VIC, 3220
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacgeemx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC IIS 2026 Perth Market Exchange
2026-11-11 09:00 - 14:00 | Optus Stadium, 33 Victoria Park Drive, Burswood, WA, 6100
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacpermx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574
