Underwriting Agencies Council Ltd

Marketing 101 for Insurance Brokers
2026-05-07 12:00 - 13:00 (Australia/Sydney)
Presenters: Liz Telford (Chief Commercial Officer) & Brona Hyndman (Head of Marketing)
Content Summary
Understand how to build a personal or business brand that positions you as a trusted and approachable broker, not just another name in the market.
Learn practical strategies for differentiating yourself from competitors through authentic communication and consistent brand presentation.
Learning Objectives:
1. Crafting Your Broker Brand: How to Be Seen as Trusted, Approachable & Different
2. Positioning yourself beyond “just another broker.”
3. Social Media for Brokers: What to Post, Where to Post, and How Often
Registrations: Microsoft Virtual Events Powered by Teams

Rhodian Network of Agencies
2026-05-08 12:00 - 13:00
Presenters:

Simon Lightbody, CEO, Rhodian
Jeff Miller, Senior Property Underwriter, Halo Underwriting
Richard Smith, CEO, Sync Underwriting
Andrew Batchelar, CEO, Batch Underwriting
Chris Kelly, CEO, Marinex Underwriting
Robert Higginson, Co-CEO, Scope Underwriting

Presentation covers Rhodian full suite of agencies including Halo, Sync, Batch, Marinex and Scope. Product information, appetite, limits, service and capacity all covered. Introduced by Simon Lightbody, with agency CEOs all presenting.
Registrations: Microsoft Virtual Events Powered by Teams

AFSL Compliance Obligations
2026-05-11 12:00 - 13:00
Presenter: Marjana Cvetanoska – Founder & CEO
Content Summary:
To provide financial services professionals with a comprehensive understanding of the compliance obligations under an Australian Financial Services Licence (AFSL), ensuring adherence to ASIC requirements and fostering a culture of ethical and responsible conduct.
Learning Objectives:

Understand the general obligations under Section 912A of the Corporations Act 2001, including acting efficiently, honestly, and fairly.
Learn the specific financial, conduct, and disclosure obligations relevant to different AFSL categories.
Explore the role and responsibilities of Responsible Managers, including maintaining organisational competence and ongoing training requirements.
Gain insights into ASIC’s expectations for risk management systems, breach reporting, and dispute resolution (including AFCA).
Review key regulatory guides (e.g., RG 104, RG 105, RG 166) and how they apply to day-to-day operations.
Identify common compliance pitfalls and strategies to mitigate regulatory risk.

Registrations: Microsoft Virtual Events Powered by Teams

UAC CFC 2026 Melbourne Market Exchange
2026-05-13 09:00 - 14:00 | Melbourne Convention & Exhibition Centre
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacmelmx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Descartes Insurance Parametric Agriculture
2026-05-14 12:00 - 13:00
Join Lynn Roehrig from Descartes Underwriting in this session to explore the evolution of Parametric insurance and its increasing relevance to Agricultural risks.
Learning Objectives:

Demystifying Parametric Insurance: An introduction to Parametric Insurance and its place in the current insurance market
Agricultural Resilience: Tailoring solutions to farm-specific perils
Speed of payout: Walking through the claims process and using data to indemnify insureds
Proof of concept: Practical examples and success stories of Parametric Insurance
The roadmap to cover: What submission information is required to start a conversation for Parametric Insurance

Registrations: Microsoft Virtual Events Powered by Teams

Tips & tricks for pricing, remediation and portfolio health
2026-05-15 12:00 - 13:00
Presenters: Collin Wang (Director) & Dr Jonathan Cohen (Principal)
Underwriting agencies operate in competitive markets where performance can shift quickly, and pricing capability is a key driver of both resilience and growth.
This session takes a practical, end-to-end view of key pricing concepts and their application within differing contexts. Recognising that MGAs vary widely in size, classes of business and pricing maturity, we focus on core principles that apply broadly, alongside pragmatic pathways to uplift capability in line with each agency’s context. We’ll bring this to life through illustrative case studies and examples, and share common pitfalls, limitations, and lessons learned from working with both MGAs and capacity providers.
Through the discussion, we will cover an end-to-end view of pricing processes including data, modelling, rate setting, go-to-market implementation (including rating engines), and ongoing monitoring and feedback loops, all supported by fit-for-purpose governance. We’ll show how stronger pricing practices enable not only timely course correction, but also more confident decision-making, sharper competitive positioning, and better-informed capacity conversations.
By the end of this session, attendees will be able to:

Identify their current level of pricing maturity and prioritise practical areas for uplift
Understand the end-to-end pricing pipeline and the role of governance throughout
Detect and respond to performance changes using structured monitoring and feedback loops
Improve rate-setting and implementation to ensure pricing intent is delivered in market
Use pricing insights to support stronger underwriting decisions and capacity discussions
Recognise common pitfalls across pricing, implementation and monitoring, and how to avoid them

Registrations: https://events.teams.microsoft.com/event/0d83f26a-b9a9-4afb-866e-435879bbacfb@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

2026 State of Play in Accident & Health - 3 Part Virtual Event Series
2026-05-15 13:00 - 14:00, 2026-05-29 13:00 - 14:00
A 3-part virtual event series with AHI underwriting, product, claims and AHI Assist experts.
Accident & Health can appear straightforward at placement – but it’s often one of the hardest covers to unwind when something goes wrong. Join our national underwriting, product, claims and AHI Assist expert panel as we examine the key themes shaping A&H programs, pricing and broker decision-making in 2026.
About the series
Across three focused sessions, we’ll examine:
Part 1: What drives different terms for similar clients | 1 May 2026, 1pm AEST
How workforce behaviour, policy intent, geography and operating context influence underwriting outcomes.
Part 2: What shapes A&H risk thinking today | 15 May 2026, 1pm AEST
How underwriting, product, claims and assistance perspectives shape how A&H risks are considered in today’s environment.
Part 3: Understanding A&H pricing and placing risks with more confidence | 29 May 2026, 1pm AEST
What factors influence pricing, and how brokers can place A&H risks they can stand behind.
Q&A: In each session, local underwriters ask the panel key questions and share real scenarios from working with our broker partners.
During the screening, members of our underwriting team will be available live via the chat panel to answer any questions you may have in real time.
What you’ll gain

Practical insights into A&H risk drivers in Australia
An understanding of how claims experience informs underwriting decisions
Greater clarity on why terms and pricing vary
A more structured approach to placing A&H risks
Attend all three sessions and earn 3 CPD points.

How it works

Register once for access to all three sessions, or select the individual sessions you’d like to attend
Attend live or watch on-demand at your convenience
1 CPD point awarded per completed session

Who should attend

A&H risk drivers
Claims-informed underwriting
Regional nuance in A&H placement
A&H pricing – from portfolio to individual accounts
Integrated support models

Registrations: https://www.ahiinsurance.com.au/broker-resources/virtual-event-series-2026-state-of-play-in-accident-and-health?utm_source=uac&utm_medium=third-party-newsletter&utm_campaign=ve-2026-state-of-play&utm_content=register

Emerging Industry Risks in Construction & Engineering and how to manage them
2026-05-18 12:00 - 13:00
Presenters: Angela Winkler (Partner) & Justin Khouri (Special Counsel, Property & Construction)
We will focus on the emerging insurance and legal risks in 2026 across a key industry sector for underwriting agencies – Construction & Infrastructure across Australia.
Learning Objectives:

Learning about the emerging insurance legal risks in the Construction & Infrastructure sector across Australia
How to effectively manage underwriting the risk & the claims response.

Registrations: Microsoft Virtual Events Powered by Teams

CPS230 - final readiness checklist for agencies
2026-05-22 12:00 - 13:00
Agenda:

Brief recap of CPS 230 regulation
Applicability criteria
Practical steps how an agency and service provider needs to prepare
Managing CPS 230 obligations in practice

Learning Objectives:

Understand regulatory requirements and applicability of CPS 230
Get practical tools on what needs to be set in place to comply with CPS 230 as an agency and a service provider (not APRA-regulated entity)
Understand what oversight related to CPS 230 means

Registrations: Microsoft Virtual Events Powered by Teams

UAC EAP: Manager Essentials
2026-05-25 12:00 - 13:00
Presenter: Kim Connor (National Head of Psychological Services) – Procare Injury Management
This fast and focused 30‑minute session gives managers a clear understanding of how to use the UAC Employee Assistance Program (EAP) and Manager Assist to support team wellbeing and confidently navigate people‑related challenges.
In this short briefing, leaders will learn:

How to recognise early signs of mental health changes
What the UAC EAP offers and how employees can access it
How Manager Assist provides confidential coaching for leaders
How to talk about the EAP and reassure staff about confidentiality
The brief session is designed to be clear, actionable, and leadership‑oriented—giving managers the tools, language, and confidence to support their people while protecting their own wellbeing and make the most of the support available to them.

Registrations: https://events.teams.microsoft.com/event/3580b5bd-7460-4eb9-8445-526e63563ce7@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Funding the Future: How Technology, Trends and Insights Are Shaping Our Industry
2026-05-27 12:00 - 13:00
Presenters: Claire Watson (Product Manager), Wai-Lum Tang (Head of Information Technology) & Cemal Akgul (Head of Risk & Collections).
This webinar, hosted by IQumulate Premium Funding, will provide an overview of the advantages of premium funding and offer an in-depth examination of its underlying mechanics. The session will include data-driven insights into the current business environment and analyse factors influencing business performance and borrower decision making, and their implications for premium funding. Additionally, we will discuss the evolving landscape of insurance distribution and technology, highlighting their roles in shaping the industry.
Learning Objectives:
• What is Premium Funding
• Benefits of Premium Funding
• Who and what can fund
• Understand the business environment and its impact on client behaviour
• Understand trends and how these are impacting decision making by borrowers and brokers
• Examine the current and upcoming changes in insurance distribution and understand how premium funding can support changes in consumer purchasing trends.
• Examine the use of technology in funding and funding businesses and how it can drive efficiencies in your own brokerage.
Registrations: Microsoft Virtual Events Powered by Teams

Preventing the Preventable: Inside Industry Risks
2026-05-28 12:00 - 13:00
Presenters: Damien Cullen (Head of Strategic Partnerships) & John Schroder (Head of Underwriting, Product & Pricing)
Building on “Beyond the ANZSIC Code,” this session explores the real operational risks across hospitality, manufacturing, and retail. Every industry faces unique challenges, and understanding them at a practical, operational level helps brokers anticipate issues before they escalate.
This session takes the next step beyond classification to uncover how factors like safety and compliance in hospitality, process and equipment risks in manufacturing, and workforce or supply chain exposures in retail shape a client’s true risk profile. The webinar highlights how proactive engagement and tools like SafetyCulture can help brokers partner more effectively with clients, reduce claim frequency, and strengthen insurer confidence.
Designed for brokers who want to deliver tailored, industry-specific value, this session continues the “Preventing the Preventable” series — and can be adapted to focus on a single industry or provide a comparative overview across all three.
Learning Objectives:
1.) Understand the unique operational risk profiles of key industries
Identify common and emerging risks in hospitality, manufacturing, and retail, and how they differ beyond surface-level classifications.
2.) Translate industry-specific insights into actionable risk strategies
Use operational understanding to develop more accurate and proactive client risk profiles.
3.) Leverage digital tools to capture and monitor risk indicators
Apply tools like SafetyCulture to identify, document, and manage high-frequency operational risks.
4.) Strengthen client relationships through industry expertise
Build credibility and trust by providing tailored, industry-relevant advice that adds value beyond policy placement.
5.) Promote proactive risk management and prevention
Encourage early intervention and preventive practices that reduce losses and improve insurance outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

ATL appetite and motor agencies update
2026-07-08 12:00 - 13:00
Presenter: Jason Hawksworth (CEO) ATL Insurance
Presentation Summary
This session will focus on ATL’s core underwriting appetite but also the changes to the business and the other motor underwriting agencies that will form part of the wider business.
Registrations: https://events.teams.microsoft.com/event/5f7304e1-9c64-4546-82ad-dcfaefacf4b6@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

The Impact of Unfair Contract Terms legislation on Insurance Policies and Construction Contracts
2026-07-10 12:00 - 13:00
Presenter: Luke Preson (Partner), Carter Newell
Presentation Summary
In 2023, the scope of the Unfair Contract Terms regime under the Australian Consumer Law was significantly expanded and, at the same time, extended to financial products including policies of insurance. With the 2025 Full Federal Court appeal judgment in ASIC v Auto & General Insurance Company Limited, the impact on insurers and brokers is becoming clearer.
Learning Objectives

Understand the expanded legislative framework
Analyse the implications for insurance policies
Assess the application to construction contracts
Evaluate compliance, risk and mitigation strategies
Reflect on commercial and regulatory impacts

Registrations: Microsoft Virtual Events Powered by Teams

UAC Prism x Cogneesol 2026 Brisbane Market Exchange
2026-07-14 09:00 - 14:00 | The Star Brisbane, 33 William Street, Brisbane, QLD, 4000
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacbnemx2026/register
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Understanding Trade Credit Insurance, Why it's necessary and Capital TCS Referral program
2026-07-15 12:00 - 13:00
Presenters: Jordan Penny (National Sales Manager) & Jamie Draper (Director)
Learning Objectives

Build a deeper understanding of Trade Credit Insurance
Learn how you can protect your customers credit risk
Understand limitations of Trade Credit Insurance
See how Trade Credit Insurance can support business growth

Registrations: Microsoft Virtual Events Powered by Teams

M&A for MGAs: Opportunities and Risks in MGA Business Sales
2026-07-16 12:00 - 13:00
Presenters: Matt Ellis (Partner), Brad Vinning (Partner) – Sparke Helmore Lawyers & John Phillipsz – Managing Director and Head of Howden RE Australia
Presentation Summary:
M&A activity in the insurance intermediary market continues to accelerate, driven by strong investor appetite and the growing maturity of the Managing General Agent (MGA) model. With niche product lines, specialist underwriting expertise, and scalable distribution channels, MGAs are increasingly viewed as attractive acquisition targets for both strategic and financial investors.
In this session, Brad Vining and Matt Ellis, Partners at Sparke Helmore Lawyers, will be joined by John Phillipsz, Managing Director and Head of Howden RE Australia, to explore:
• The current state of the MGA market and key trends shaping M&A activity
• The commercial and legal drivers of investment and consolidation
• Common risks and due diligence challenges in MGA transactions
• Practical insights from recent deals and lessons for sellers and acquirers
This session will be particularly relevant for MGA owners, investors, and insurance professionals seeking to understand market dynamics and prepare for future opportunities in business sales and acquisitions.
Registrations: Microsoft Virtual Events Powered by Teams

Worker to Worker Claims: Navigating Labour Hire Risks and Responsibilities
2026-07-23 12:00 - 13:00
Presenters: TBC
Presentation Summary
Worker to worker claims remain one of the most challenging areas within labour hire, marked by complex contractual arrangements, shifting liability, and rising claim costs. A single misstep can result in significant exposure and financial impact.
This session will unpack the key legal principles underpinning worker to worker claims, explore recent case law trends, and examine how contractual structures and indemnities influence liability outcomes. Our lawyers will share practical insights, real-world examples, and emerging trends to help attendees better understand
coverage issues, identify risk factors, and manage claims with greater confidence.
Whether you’re involved in placing cover, assessing exposure, or managing claims, this session will equip you with the knowledge and tools to navigate the nuances of labour hire arrangements and mitigate risk in this high-stakes area.
Learning Objectives:

Spot coverage issues and risk factors early
Navigate liability with confidence
Apply proven strategies to manage claims effectively

Registrations: Microsoft Virtual Events Powered by Teams

Operationalising Lloyd’s Reforms & Driving Insurer Performance
2026-07-28 12:00 - 13:00
Presenters: Sean Hayes (Head of Tetra Claims) & Dan Evans (Insurance Lawyer) – Law Squared
Presentation Summary
In 2024, Lloyd’s elevated Claims Management to its fifth Operating Pillar, signalling a fundamental shift in how claims performance, governance, and strategic alignment are assessed across the market. These revisions underscore a fundamental shift, positioning claims as a core driver of market performance, strategic decision making and customer experience.
In this 60-minute session, Head of Tetra Claims – Sean Hayes and Law Squared Insurance Lawyer – Dan Evans, will unpack the evolution of Lloyd’s Claims Management Principle and explore what this means for underwriters, brokers, and delegated claims managers. We’ll examine how this change is reshaping accountability, transparency, and technology adoption across the value chain, and discuss practical steps to strengthen claims oversight, collaboration and data quality.
Learning Objectives:

Understand Lloyd’s 2024 reforms and the new expectations for claims performance.
Explore the strategic relationship between claims and underwriting outcomes.
Learn how technology and data are driving better reserving, reporting, and customer experiences.
Identify opportunities for brokers and underwriters to collaborate more effectively across the claims lifecycle.

From Spill to Thrill: Unearthing Liability in Environmental Claims
2026-07-30 12:00 - 13:00
Presenters: Glyn Lloyd (Head of Product Recall and Complex Product – Liability, Australia) & Martin Stebbings (National Executive Adjuster – Liability) – Charles Taylor Adjusting
Presentation Summary:
“From Spill to Thrill: Unearthing Liability in Environmental Claims” explores the journey of environmental liability claims from the initial incident to resolution. It covers key phases, including identifying potential liabilities, assessing damage, and navigating legal frameworks.
The session also touches on emerging trends in environmental legislation and insurance practices, highlighting the importance of proactive measures in minimising risk.
Learning Objectives
Attendees will gain insights into the roles of various stakeholders, risk management strategies, and real-life case studies that illustrate common challenges and successful outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

UAC 2026 Adelaide Market Exchange
2026-08-12 09:00 - 14:00 | Adelaide Convention Centre, North Terrace, Adelaide, SA, 5000, Australia
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacadlmx2026/register
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.
5 NIBA CPD points

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Restoration Basics
2026-08-17 12:00 - 13:00
Presenter: Tim Weber (Project Manager) – OptiRestore
Learning Objective
Getting your head around restoration approaches, methods, terminology & grow your learning in dealing with this type of supplier when managing property damage claims & events.
Registrations: Microsoft Virtual Events Powered by Teams

HAYLO People Talent Insights & Salary Survey 2026
2026-08-20 12:00 - 13:00
Presenter: Andrew Smith (Director & Co-Owner) – HAYLO People
Presentation Summary
Join HAYLO People as we unveil the findings of our 2026 General Insurance Talent Insights & Salary Survey. This exclusive session explores the forces shaping Australia’s Insurance workforce, from evolving salary benchmarks and benefit trends to the transformative impacts of AI and automation.
Attendees will gain practical, data-driven insights to guide workforce planning, enhance retention, and position their business as an employer of choice in a fast-changing market.
Learning Objectives

Understand: The latest salary benchmarks, benefits, and candidate motivators shaping the 2026 Insurance employment landscape.
Analyse: The impact of the ever-changing demands across the General Insurance industry and the impact these on roles, required skills, and attraction strategies.
Apply: Workforce data to strengthen planning, retention, and recruitment decisions.
Enhance: Strengthen your organisation’s position as an employer of choice through informed, competitive employment strategies.

Registrations: Microsoft Virtual Events Powered by Teams

Before, During, and After the Loss: A Collaborative Approach to Prevention and Response
2026-08-24 12:00 - 13:00
Presenters: Owen Boak (Senior Assessment Consultant) & Christine Boak (Senior Assesment Consultant) – Elements Group
Presentation Summary
From Assessment to Resolution: How the Right Actions at the Right Time Reduce Claim Costs and outcomes
Learning Objectives

Pre loss risk assessments and the use of digital twins
The importance of prompt action following a loss
Pre loss planning / mitigation to prevent or limit loss
The ability of claims responders to limit loss following a claimed event and obstacles to this process
Collaborative approaches how does this look in the real world.
Case studies relating to losses

Registrations: https://events.teams.microsoft.com/event/2e6d56d7-1d38-47e2-a137-af6c52779557@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Insurance Contracts Act Fundamentals
2026-08-28 12:00 - 13:00
Presenter: Michael Polorotoff (Partner) – Moray & Agnew Lawyers
Presentation Summary
An introduction to fundamental provisions on the Insurance Contracts Act
Registrations: https://events.teams.microsoft.com/event/c4ecda39-13bd-4289-a33a-973ffabce432@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

UAC 2026 Hobart Market Exchange
2026-09-15 09:00 - 13:00 | Hotel Grand Chancellor Hobart, 1 Davey Street, Hobart, TAS, 7000
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uachbamx2026/register
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.
5 NIBA CPD points

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC 2026 Geelong Market Exchange
2026-10-08 09:00 - 13:00 | Geelong Convention & Event Centre – Nyaal Banyul, 80 Western Beach Road, Geelong, VIC, 3220
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacgeemx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC IIS 2026 Perth Market Exchange
2026-11-11 09:00 - 14:00 | Optus Stadium, 33 Victoria Park Drive, Burswood, WA, 6100
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacpermx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574
