Underwriting Agencies Council Ltd

Christmas Party Cases
2025-12-12 12:00 - 13:00 (Australia/Sydney)
Presenter: Caitilin Watson, Special Counsel
Learning Objective: Using the case examples arising from Christmas parties to review common EPL liability issues, claims management and resolution strategies.
1 CPD & 1 CIP accredited
Registration: https://events.teams.microsoft.com/event/c527ba51-2e8c-4951-8aa2-f0d7f84a57f9@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Practical Insurance Marketing Advice for Growth
2026-01-28 13:00 - 14:00
Presenter: Caroline Healy – CEO at We Are Savvy
Presentation Summary
Marketing doesn’t have to be complicated — but it does need to be clever. In this session, we’ll cut through the noise and share practical, proven marketing strategies that actually help insurance businesses grow.
Whether you’re looking to attract new clients, re-engage existing ones, or simply make your marketing work harder, this session will leave you with ideas you can put into action straight away.
We’ll talk about:
1. Understand where a business can find growth
2. Practical marketing tools required to target audiences
3. Use content and client communication to drive trust and referrals
Registrations: Practical Insurance Marketing Advice for Growth | Meeting-Join | Microsoft Teams

ESG Reporting and Implications for Underwriting Agencies
2026-02-02 12:00 - 13:00
Presenter: Bob Anderson – BRM Services
Presentation Summary
ESG Reporting and Implications for Underwriting Agencies
ESG reporting is rapidly evolving from a voluntary disclosure exercise into a core underwriting and risk governance consideration. For underwriting agencies, ESG is no longer just about compliance—it is becoming a determinant of risk quality, pricing, capacity, and insurer confidence.
Key Themes Covered

Mandatory reporting and how Underwriting Agencies could get pulled into the ESG Reporting equation
Why ESG matters to underwriters: ESG risks increasingly correlate with claims frequency, severity, reputational damage, and long-tail liabilities.
Environmental risks: Climate hazards, energy use, Scope 1–3 emissions, and transition risks are reshaping catastrophe modelling and portfolio exposure.
Social risks: Workplace safety, lithium-ion battery use, contractor management, and duty of care failures are emerging as leading loss indicators.
Governance risks: Weak governance, poor incident reporting, NDAs misuse, and lack of transparency elevate underwriting uncertainty and moral hazard.
Data and disclosure: Underwriters are shifting from narrative ESG statements to evidence-based risk registers, controls, and performance metrics.
Market response: Reinsurers and insurers are embedding ESG screening into capacity decisions, delegated authority frameworks, and portfolio reviews.
Future outlook: ESG-driven underwriting will increasingly leverage AI, real-time risk alerts, and dynamic pricing models rather than static annual reviews.

Registrations: Microsoft Virtual Events Powered by Teams

Emerging Risk – The Benefits and Risks of Artificial Intelligence
2026-02-04 12:00 - 13:00
Presenter: Jehan-Philippe Wood (Partner), Darryl Smith (Partner), Simone Herbert-Lower (Partner) & Yvonne Lam (Partner)
Emerging Risk – The Benefits and Risks of Artificial Intelligence
This webinar explores the evolving landscape of artificial intelligence (AI) and its implications for the insurance and professional services sectors. Delivered by legal experts, it will unpack the emerging risks associated with AI technologies, including regulatory challenges, ethical considerations, liability exposures, and data governance. As well as highlighting key risks in key industries, the session will highlight potential benefits and challenges of using AI in insurance and broking businesses, offering practical insights into how insurers, brokers and professional services providers can harness AI responsibly and compliantly.
Learning Objectives
o Identifying potential benefits of using AI in the insurance and professional services sectors.
o Identifying key legal, regulatory and commercial risks associated with the use of AI in the insurance and professional services sectors.
o Understanding key legal, ethical, risk and compliance considerations when deploying AI tools.
o Applying practical frameworks for responsible AI adoption aligned with industry standards and legal obligations.
Registrations: Microsoft Virtual Events Powered by Teams

Beyond the ANZSIC code: How to understand your client from the inside out & improve their risk profile
2026-02-12 12:00 - 13:00
Presenter: Damien Cullen – Head of Strategic Partnerships & John Schroder – Head of Underwriting, Product & Pricing
Businesses are more than their ANZSIC codes.
This webinar explores how shifting from assumption to understanding helps brokers uncover the real factors driving risk — from day-to-day operations to workplace culture. It highlights the difference between assumed risk and operational risk, showing how deeper insight into how a business actually runs can strengthen client relationships, improve risk profiles, and lead to better coverage outcomes.
You’ll also learn how tools like SafetyCulture can help identify and prevent issues before they escalate. Part of the potential “Preventing the Preventable” series, this session is designed for brokers who want to stay relevant, proactive, and indispensable.
Learning Objectives:

Differentiate between assumed and operational risk: Understand how traditional classifications (such as ANZSIC codes) can overlook critical operational factors influencing risk exposure, and apply this distinction to enhance client assessments.
Recognise the value of understanding client operations and culture: Identify key operational and human factors that shape risk and use these insights to strengthen advisory relationships.
Apply practical methods to gather and interpret operational insights: Use digital tools and data-driven methods (e.g. SafetyCulture) to capture, analyse, and act on real-world risk information from client environments.
Enhance professional relevance and client value: Adopt a consultative approach that positions the broker as a trusted risk partner, aligning with ethical, advisory, and professional standards under CPD/CIP frameworks.
Implement proactive strategies to prevent the preventable: Translate operational insights into practical actions that help clients mitigate exposure, particularly in industries like manufacturing and hospitality.

Registrations: Microsoft Virtual Events Powered by Teams

UAC Clive™ AI by Five Sigma 2026 Sydney Market Exchange
2026-02-17 09:00 - 14:00 | ICC Sydney, Darling Harbour, Sydney, Australia
The NEW UAC event app is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacsydmx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Navigating AFCA Complaints
2026-02-19 12:00 - 13:00
Presenter: Marjana Cvetanoska – Founder/CEO at Corporate Overhaul
Presentation Summary
To equip financial services professionals with the knowledge and practical skills needed to effectively manage complaints lodged with the Australian Financial Complaints Authority (AFCA), ensuring compliance, timely resolution, and improved client outcomes.
Learning Objectives

Understand AFCA’s role as an external dispute resolution body and its jurisdiction.
Identify what constitutes a complaint and the importance of early engagement.
Learn the step-by-step AFCA complaint process, including registration, referral, and decision-making stages.
Explore best practices for responding to complaints, including vulnerability considerations, transparency, and collaboration.
Gain insights into common pitfalls and how to avoid them, including record-keeping and limitation periods.
Navigate the AFCA member portal for complaint management and reporting.

Registrations: Microsoft Virtual Events Powered by Teams

Common disputes in construction insurance: defects and duration
2026-02-23 12:00 - 13:00
Presenter: Kishan Dasan – General Manager
Presentation Summary
This presentation provides a clear and practical overview of the most common disputes in construction insurance, focusing on defects and project duration. It explains how these disputes arise, how policy wordings such as defect exclusions and duration‑related conditions are interpreted, and why misunderstandings often lead to differing expectations between insurers, brokers, and insureds. Using real‑world claim scenarios, the session highlights how coverage decisions are formed and identifies the key drivers behind frequent disputes—such as ambiguous workmanship issues, unclear timelines, and documentation gaps—equipping attendees with greater confidence in navigating these complex areas.

Learning Objectives
1. General understanding of key types of construction insurance disputes related to defects and project duration
2. General interpretation of policy wordings relevant to defects and duration disputes
3. General evaluation of real‑world claim scenarios to determine coverage outcomes
4. Identify why defects and duration are commonly disputed areas in the industry
Registrations: Microsoft Virtual Events Powered by Teams

The Candidate's Hiring Experience
2026-02-24 12:00 - 13:00
Presenters: Aaron White – QLD Team Leader – Insurance & Wealth Management & Madeleine Martin – National Manager – Insurance & Finance
In today’s competitive talent market, creating a positive candidate experience can make the difference between securing top talent and losing them to competitors. This session will explore practical strategies employers can adopt – both directly and in partnership with recruitment agencies – to stand out as an employer of choice.
We’ll discuss how to:

Conduct interviews that are engaging, professional and reflective of your company culture.
Work with your recruitment partners to ensure timely follow-up and clear communication with candidates.
Balance speed to market with thorough assessment to avoid losing strong candidates.
Showcase your organisation and employee value proposition throughout the hiring process.
Clearly and accurately describe the role so both candidates and agencies can set expectations from the start.
Minimise candidate drop-off by streamlining processes and maintaining engagement from application to offer.

By the end of the session, attendees will have actionable insights into how to elevate their recruitment approach, strengthen employer brand perception and make the most of their partnerships with agencies to secure better hires.
Registrations: Microsoft Virtual Events Powered by Teams

Claims Outlook 2026: trends, coverage fault lines, and emerging risks for brokers and underwriters
2026-02-26 12:00 - 13:00
Presenters: Mark Birbeck (Principal Lawyer) & Isabel Cusumano (Special Counsel)
Delivered by Meridian Lawyers’ legal experts, this webinar distils the risk dynamics that shaped Australian liability portfolios in 2025 and translates them into practical underwriting and broking priorities for 2026.
The webinar will spotlight how liability portfolios have absorbed persistent claims inflation, and heightened litigation around psychiatric injury and worker to worker incidents. As well as examining emerging risks like forever chemicals and related environmental and product liability considerations, the session will focus on the trends that matter, highlight why they are accelerating, and the pragmatic actions brokers, underwriters, and claims teams can take to protect portfolios and advise insureds effectively in 2026.
Learning objectives
Attendees will gain an understanding of:

The top liability claims themes of 2025
The areas to prioritise in 2026
How to decode claims inflation
Psychiatric and nervous shock claims
Managing worker to worker exposures
Differentiating PI v PL responses
Issues around notification practices
Emerging risks

Registrations: Microsoft Virtual Events Powered by Teams

Redefining Cyber Insurance: What a Good Policy Looks Like in 2026
2026-03-02 12:00 - 13:00
Presenters: Connor McKay & Laura Mansfield
Presentation Summary:

What you should look for
Hype from reality
AI

Registration: https://events.teams.microsoft.com/event/e63b1b2a-85e4-4b52-aa59-f50dc6a0e118@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Offshore Staffing: The Secret Tips To Transform Your Business
2026-03-03 12:00 - 13:00
Presenter: Daniel Breese – GM Growth
Presentation Summary:

How and When To Look At Offshore Staffing.
Which locations are best.
How to ensure data security and compliance.
What the best businesses do, and you can replicate.

Registrations: Microsoft Virtual Events Powered by Teams

How climate risk is impacting Australian insurance markets
2026-03-05 12:00 - 13:00
Presenters: TBC
With insurance affordability in the spotlight across many classes, climate issues are adding extra pressure today and are also likely to drive uncertainty in claims costs and insurance markets going forward. For MGAs, this presents both challenges and opportunities: navigating capacity provider expectations, responding to reinsurance market shifts, and ensuring underwriting and pricing approaches remain sustainable and competitive. Underwriting agencies also play a key role in supporting brokers and distribution partners in explaining changing risks and premium movements to customers.
This session will enable underwriting agencies to get up to speed on climate risk and its impacts on their relationships with insurers and capacity providers.
Learning Objectives:
1. Increase the depth of participants’ familiarity with some key parts of the National Climate Risk Assessment and National Adaptation Plan and current and future potential impacts on insurance markets
2. Increase the depth of participants’ familiarity with the key parts of mandatory climate-related financial disclosures, who is impacted directly, what needs to be disclosed and how it is likely to impact insurance markets
Registration: Microsoft Virtual Events Powered by Teams

The Productivity Edge: Offshore Solutions for Brokers and Underwriters
2026-03-09 12:00 - 13:00
Presenter: Drew Schnehage – Director Global Business Development
This webinar will explore how insurance brokers and underwriters can strategically leverage outsourcing and offshore staffing to increase operational efficiency, reduce costs, and scale their businesses—without compromising service quality or compliance.
By the end of this webinar, participants will be able to:

Identify key operational challenges facing brokers and underwriters in today’s insurance landscape, including cost pressures and talent shortages.
Understand the concept of offshore staffing, including its structure, common roles, and how it differs from traditional outsourcing.
Evaluate the strategic benefits of offshore staffing for insurance professionals, including productivity gains, cost efficiency, and scalability.
Apply best practices for maintaining service quality, data security, and regulatory compliance when working with offshore teams.
Analyze real-world case studies to extract actionable insights and lessons learned from successful offshore staffing implementations.
Develop a roadmap for integrating offshore staffing into their business operations, including partner selection, onboarding, and performance tracking.

Registrations: https://events.teams.microsoft.com/event/5bc90ac8-7dab-4bb8-b27f-6a0a5ab1abee@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Attracting Top Talent Across Generations: How to Sell Your Business Story
2026-03-11 12:00 - 13:00
Presenters: Danielle Marshall – Co-Founder/Director & Jo Aitken – Client Solutions & Training Manager
This session explores how leaders can attract, engage, and retain talent across all ages and career stages by understanding what truly drives candidates today. Learn how to position your business and roles in a way that resonates with everyone from emerging Gen Z professionals to seasoned industry experts and build your brand as an employer of choice in a changing market.
Learning Objectives:

Understand: Gain insight into what motivates and attracts candidates across generations within the General Insurance industry.
Apply: Implement practical and proven strategies to effectively position your business and roles to appeal to diverse talent.
Enhance: Build and refine a strong employer brand that highlights growth, purpose, and flexibility.
Attract: Position your organisation as an employer of choice, promoting a culture that engages and retains talent across all career stages.

Registrations: https://events.teams.microsoft.com/event/28c60e2a-19ae-42a9-8214-7f5d0326a5ba@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Cyber Insurance Objection Handling: Overcoming Common Misconceptions
2026-03-17 12:00 - 13:00
Presenter: Katrina Hickson – Head of Distribution
This session will provide practical responses and insights to help brokers guide clients toward a clearer understanding of the value and relevance of cyber insurance.
Learning Objectives:
– Recognise and address common misconceptions and objections to cyber insurance.
– Develop informed responses to address client concerns.
– Enhance client understanding of the value and relevance of cyber insurance.
Registrations: https://events.teams.microsoft.com/event/87abc0d9-93a5-4999-981e-5333bb176263@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

UAC 2026 Gold Coast Market Exchange
2026-03-19 09:00 - 14:00 | Gold Coast Convention Centre, 2684-2690 Gold Coast Hwy, Broadbeach, QLD, 4218
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Introduction to technology risks
2026-03-23 12:00 - 13:00
Join Stella Gilson for a webinar on understanding the landscape of technology-related risks. Stella will unpack different types of tech companies in today’s market, explore the key exposures these businesses face, and outline what a truly comprehensive insurance policy should cover. She’ll also share real-world claims examples to illustrate how these risks materialise and what to look out for when placing tech-related accounts.
Defined Learning Objectives:
1. Define what constitutes a technology company and identify the characteristics that distinguish it from other business types.
2. Recognise key exposures faced by tech companies, including operational, legal, and cyber-related risks.
3. Understand the essential components of a comprehensive tech insurance policy, and what coverage should be considered.
Registrations: https://events.teams.microsoft.com/event/703b46ad-87e6-402e-a774-1db14c58bc66@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Property Risk Mitigation - Best practice when insuring your property
2026-03-24 12:00 - 13:00
Presenters: Edwina Feilen – Head of Growth & Partnerships & Andrew Squires – Executive Director

An overview what risk mitigation means for your property assets, the application of best practice principles to follow to derisk your property and the flow on impact applied when looking to obtaining insurance for your property assets.
Learning Objectives:
1. What is risk mitigation?
2. The process of risk mitigation (what involved in and assessment & why)
3. How risk mitigation applies to your property asset
4. The impacts of what can happen if best practice is not followed.

Registrations: https://events.teams.microsoft.com/event/e92f077d-7485-438a-a1d3-3a09eed3a0e4@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Where to Start: Marketing for Underwriting Agencies
2026-03-26 12:00 - 13:00
Presenters: Andrew Silcox – Managing Director, Maria Gonzalez – Insurance Marketing Expert & Kim McNeil – Insurance Marketing Expert
Many underwriting agencies run without a dedicated marketing team. You need a simple starting plan that supports brokers and leads to qualified enquiries. This highly practical session explains what to do first and what to pause.
Including:

Set one 90 day goal tied to enquiries, quotes or meetings
Translate risk appetite into a clear customer and broker profile
Write a plain English one line message with three proof points
Fix website basics: home page, one product page, short quote or contact form, visible phone number

Registrations: Microsoft Virtual Events Powered by Teams

UAC 2026 Canberra Market Exchange
2026-04-22 09:00 - 14:00 | Hyatt Hotel Canberra, 120 Commonwealth Avenue, Yarralumla, ACT, 2600
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.

Please note venue has a strict limit of 80 tables.
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC 2026 Wagga Wagga Market Exchange
2026-04-23 09:00 - 14:00 | Wagga Wagga Rules Club, 188 Fernleigh Road & Glenfield Road, Glenfield Park, NSW, 2650

UAC CFC 2026 Melbourne Market Exchange
2026-05-13 09:00 - 14:00 | Melbourne Convention & Exhibition Centre
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC Prism 2026 Brisbane Market Exchange
2026-07-14 09:00 - 14:00 | The Star Brisbane, 33 William Street, Brisbane, QLD, 4000

UAC 2026 Adelaide Market Exchange
2026-08-12 09:00 - 14:00 | Adelaide Convention Centre, North Terrace, Adelaide, SA, 5000, Australia

UAC 2026 Hobart Market Exchange
2026-09-15 09:00 - 14:00 | Hotel Grand Chancellor Hobart, 1 Davey Street, Hobart, TAS, 7000

UAC 2026 Geelong Market Exchange
2026-10-08 09:00 - 14:00 | Geelong Convention & Event Centre – Nyaal Banyul, 80 Western Beach Road, Geelong, VIC, 3220

UAC IIS 2026 Perth Market Exchange
2026-11-11 09:00 - 14:00 | Optus Stadium, 33 Victoria Park Drive, Burswood, WA, 6100
