Underwriting Agencies Council Ltd

UAC 2026 Adelaide Market Exchange
2026-08-12 09:00 - 14:00 (Australia/Sydney) | Adelaide Convention Centre, North Terrace, Adelaide, SA, 5000, Australia
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacadlmx2026/register
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 15 scans.
5 NIBA CPD points

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Machinery Hire Insurance – Getting It Right: Cover, Contracts & Claims
2026-08-10 12:00 - 13:00
Presenters:

Daniel Joiner – General Manager – WA
Amelia Stone – Operations Manager – East
Andreanna Murphy – BDM

This UAA webinar is designed to address common broker knowledge gaps in Blanket Hired in Plant (HIP) insurance. The session will cover:
Overview of Blanket Hired in Plant cover and how it is structured
Key rating considerations and underwriting approach
Common pitfalls within hire agreements, including “new for old” exposures
Learning Objectives
• Understand the fundamentals of Blanket Hired in Plant cover and rating considerations
• Identify and manage key risks arising from hire agreement terms and conditions
• Recognise common placement pitfalls, including “new for old” exposures
• Determine when standalone HIP cover is appropriate
• Use real claims examples to strengthen advice and placement decisions
Registrations: Machinery Hire Insurance – Getting It Right: Cover, Contracts & Claims

Introduction & Overview of Generative AI
2026-08-07 12:00 - 13:00
Presenter: Nitin Aggarwal – Vice President, Architecture Services, Xceedance
Ready to demystify Generative AI? The first of this four-part webinar series from Xceedance and the UAC cuts through the hype to deliver what insurance professionals really need to know.
Discover how GenAI and Large Language Models actually work – no technical degree required. Explore real applications transforming underwriting, claims, and customer service today. Learn to spot AI’s game-changing potential and its critical pitfalls like hallucinations and bias. Walk away speaking AI fluently, equipped to evaluate vendor solutions confidently and drive innovation in your organisation.
Whether you’re AI-curious or ready to implement, this session transforms complex concepts into actionable intelligence. Don’t get left behind. Master the technology reshaping the future of insurance.
Learning Objectives

Understand what GenAI is and how it differs from traditional rule-based software and classical machine learning
Grasp how Large Language Models (LLMs) work at a conceptual level – including training, tokens, and inference
Distinguish between types of AI outputs: text, images, structured data, and code
Recognise real-world AI applications already in use across the insurance value chain
Understand the key limitations of AI – including hallucinations, bias and model drift – so that its use is approached with appropriate scepticism
Build a shared vocabulary to confidently discuss AI with colleagues and vendors.

Registrations: https://events.teams.microsoft.com/event/49b93ea1-b830-4de0-bac3-602a5e95062f@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Coordinating People, Processes and AI Across Global Teams
2026-08-06 12:00 - 13:00
Presenter: Drew Schnehage, Sales Director for Australasia – Insure Connect Services (ICS)
The insurance industry continues to face talent shortages, increasing customer expectations, cost pressures and the need to improve operational efficiency.
This webinar explores how insurance businesses can create a modern workforce model by effectively integrating local teams, remote talent, artificial intelligence and automation. Attendees will learn how leading brokers, underwriting agencies and insurance businesses are redesigning workflows, improving productivity and enhancing customer outcomes by assigning the right work to the right resource—whether that be a local employee, remote team member, automated process or AI-powered assistant.
Drawing on real-world examples and lessons learned from the implementation of global insurance teams, this session will provide practical strategies for scaling operations while maintaining service quality, compliance and team engagement.
Learning Objectives:
By the end of this webinar participants will be able to:

Understand the changing talent and productivity challenges facing insurance brokers, underwriting agencies and insurance businesses.
Identify which operational activities are best suited to local teams, remote teams, automation and AI tools.
Develop a framework for coordinating work across multiple locations and functions whilst maintaining accountability and service standards.
Recognise opportunities to automate repetitive administration processes to improve efficiency and reduce operational costs.
Apply practical strategies to successfully integrate offshore staff into existing business operations and culture.
Understand the governance, compliance and risk considerations associated with AI adoption and global workforce models.
Create a roadmap for implementing a hybrid workforce strategy that combines people, technology and automation to support sustainable business growth.

Registrations: https://events.teams.microsoft.com/event/512594e8-d97e-4860-9f17-dbeb6581da36@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Descartes Underwriting - Parametric Insurance
2026-08-05 12:00 - 13:00
Presenter: Lynn Roehrig – Head of Business Development for Descartes in Australia and New Zealand
This presentation introduces Descartes Underwriting, a data-driven Managing General Agency specialising in parametric insurance to build climate resilience for corporates and public entities. Focusing on Australia and New Zealand, the presentation highlights how severe regional underinsurance and natural catastrophes (floods, cyclones, earthquakes, and bushfires) can be addressed through automated, index-based coverage. By bypassing manual loss adjustment, Descartes leverages satellite imagery, IoT sensors, and radar to issue rapid, transparent claims payouts within days of a verified parameter breach.
Learning Objectives

Define Parametric Insurance: Understand how objective environmental parameters function as triggers to automate claims payouts without traditional loss-adjustment delays.

Analyse the Regional Protection Gap: Assess the climate and natural catastrophe vulnerabilities in Australia and APAC, identifying market areas where traditional insurability is restricted.

Differentiate Peril Indices: Evaluate the data metrics used to design custom coverage, including Peak Ground Acceleration for earthquakes, wind footprint speed for cyclones, and satellite-mapped burnt areas for wildfires.

Optimise Traditional Placements: Learn how brokers integrate parametric policies alongside traditional indemnity covers to fill coverage gaps, execute deductible buy-backs, or capture non-damage business interruption (NDBI).

Evaluate Data and Sensor Technology: Recognise how to utilize public station metrics (e.g., BOM, USGS) and site-specific IoT sensors to handle underwriting data gaps and guarantee localised payout accuracy.

Registrations: https://events.teams.microsoft.com/event/4ea432a2-3e8e-46e2-a182-b694e7948b6c@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Introducing Miramar Group – An Underwriting Group Built for Brokers
2026-08-04 12:00 - 13:00
Presenters:

Stephen Ward – Chief Executive Officer, Miramar Group
James Fitzpatrick – General Manager, Miramar Commercial
Jayson Grossman – General Manager, Miramar Financial Lines
Jason Thoroughgood – General Manager, Miramar Specialty

Presentation Summary
Across three verticals: Miramar Commercial, Financial Lines and Specialty, Miramar Group is your one-stop shop for commercial underwriting solutions.
Join us for a value-packed walkthrough of our risk appetite across 11 lines of business, covering common, niche, and underserved industries.
We’ll share practical tips to help you save time, simplify the placement process, and navigate hard-to-place risks with greater confidence.
Registrations: Introducing Miramar Group – An Underwriting Group Built for Brokers
Learning Objectives

Topic
Learning Outcomes

Miramar Group Overview
Brokers will be introduced to Miramar Group – an underwriting group built for brokers. Following Miramar Group’s consolidation of eight agencies, brokers will learn what products are now available to them and their clients in a one-stop shop. Brokers will gain an understanding of Miramar’s experience and legacy to help inform their decisions when placing business.

Miramar Commercial
Brokers will learn what innovative underwriting solutions for property and casualty risks are available via Miramar Commercial, and how they can provide their clients’ businesses with the protection they need.

Miramar Financial Lines
Brokers will gain a comprehensive understanding of the professional indemnity and management liability insurance cover available via Miramar Financial Lines, and how the policies can be tailored to the size and industry of their clients’ businesses.

Miramar Specialty
Brokers will learn how they can support their clients in specific and emerging sectors with Miramar Specialty’s insurance solutions for niche and underserved industries. Brokers will gain an understanding of the appetites and abilities across Engineering, Interruption, Pint, Platinum, Sports & Wholesale, and how to navigate hard-to-place risks with greater confidence.

The Miramar Difference
Brokers will be introduced to ‘the Miramar Difference’ to learn how they can save time and simplify the placement process.

From Spill to Thrill: Unearthing Liability in Environmental Claims
2026-07-30 16:00 - 17:00
Presenters: Neil Woodbridge (Principal Environmental Consultant and Adjuster) & Martin Stebbings (National Executive Adjuster – Liability) – Charles Taylor Adjusting
Presentation Summary:
“From Spill to Thrill: Unearthing Liability in Environmental Claims” explores the journey of environmental liability claims from the initial incident to resolution. It covers key phases, including identifying potential liabilities, assessing damage, and navigating legal frameworks.
The session also touches on emerging trends in environmental legislation and insurance practices, highlighting the importance of proactive measures in minimising risk.
Learning Objectives
Attendees will gain insights into the roles of various stakeholders, risk management strategies, and real-life case studies that illustrate common challenges and successful outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

Uncovering the truth about replacement vehicle providers - unlocking value for broker clients and securing savings for underwriting agencies with the right partner
2026-07-29 12:00 - 13:00
Presenters:

Sam Ghassani – CEO at I’m in the Right
Adam Coorey – Lawyer Director at Spectre Law
Jean-Pierre de Pradines – Claims Manager – National Transport at Gallagher

Join Hannah and Sam to hear how Australia’s fastest growing replacement vehicle provider I’m in the Right (IITR) is partnering with market leading brokers to elevate their client experience every day.
Brokers – Learn how the right partnership can elevate your business and unlock hidden value for your clients with no out of pocket costs.
Underwriting Agencies – Discover how partnering with IITR to assist you with your not-at-fault insured drivers and support on other replacement vehicle matters can secure significant savings for you.
Uncover the myths and misconceptions about replacement vehicle providers and find out what the right partnership can do for you.
Registrations: Uncovering the truth about replacement vehicle providers – unlocking value for broker clients and securing savings for underwriting agencies with the right partner

Operationalising Lloyd’s Reforms & Driving Insurer Performance
2026-07-28 12:00 - 13:00
Presenters: Sean Hayes (Head of Tetra Claims) & Dan Evans (Insurance Lawyer) – Law Squared
Presentation Summary
In 2024, Lloyd’s elevated Claims Management to its fifth Operating Pillar, signalling a fundamental shift in how claims performance, governance, and strategic alignment are assessed across the market. These revisions underscore a fundamental shift, positioning claims as a core driver of market performance, strategic decision making and customer experience.
In this 60-minute session, Head of Tetra Claims – Sean Hayes and Law Squared Insurance Lawyer – Dan Evans, will unpack the evolution of Lloyd’s Claims Management Principle and explore what this means for underwriters, brokers, and delegated claims managers. We’ll examine how this change is reshaping accountability, transparency, and technology adoption across the value chain, and discuss practical steps to strengthen claims oversight, collaboration and data quality.
Learning Objectives:

Understand Lloyd’s 2024 reforms and the new expectations for claims performance.
Explore the strategic relationship between claims and underwriting outcomes.
Learn how technology and data are driving better reserving, reporting, and customer experiences.
Identify opportunities for brokers and underwriters to collaborate more effectively across the claims lifecycle.

Registrations: Operationalising Lloyd’s Reforms & Driving Insurer Performance

AI Fundamentals: From Theory to Practice
2026-07-27 16:00 - 17:00, 2026-07-07 16:00 - 17:00
Presenters:

Daniel Fogarty, CEO & Founder – Evari
Robert Jeffery, COO Evari & CEO QuivaWorks,
Brack Norris, CPO Evari & CPO QuivaWorks
Garth Lewis, Head of Growth – Evari

Presentation Summary
What is AI?
Understanding LLMs: How they’re built, trained, and why they work
The magic myth: Why they look intelligent but are really text predictors
Tokens & prompting: What they are, why they matter, and how to use them effectively
Models & providers: The key differences and how to choose
Memory & retrieval: How context and knowledge bases actually work
Data security: What happens with your data and why it matters
Assistants & automation: What they are and why they’re different
⚡ AI vs Traditional Automation
Why AI fundamentally changes how you think about automation
Human-in-the-loop vs straight-through processing
Real use cases you can apply immediately
🚀 Building with QuivaWorks
Live demo: Create an AI assistant with behaviour, knowledge & integrations
Real example: A quote bot that hits your pricing engine and returns instant quotes
Workflow automation: Email trigger → Document processing → Quote generation
Learning Objectives:

A clear understanding of how AI works
Real-world examples for your insurance business
Confidence to evaluate AI tools
Practical next steps for your team

Registrations: AI Fundamentals: From Theory to Practice

Worker to Worker Claims: Navigating Labour Hire Risks and Responsibilities
2026-07-23 12:00 - 13:00
Presenter: Jacob Luca – Principal, Barry Nilsson
Presentation Summary
Worker to worker claims remain one of the most challenging areas within labour hire, marked by complex contractual arrangements, shifting liability, and rising claim costs. A single misstep can result in significant exposure and financial impact.
This session will unpack the key legal principles underpinning worker to worker claims, explore recent case law trends, and examine how contractual structures and indemnities influence liability outcomes. Our lawyers will share practical insights, real-world examples, and emerging trends to help attendees better understand coverage issues, identify risk factors, and manage claims with greater confidence.
Whether you’re involved in placing cover, assessing exposure, or managing claims, this session will equip you with the knowledge and tools to navigate the nuances of labour hire arrangements and mitigate risk in this high-stakes area.
Learning Objectives:

Spot coverage issues and risk factors early
Navigate liability with confidence
Apply proven strategies to manage claims effectively

Registrations: Microsoft Virtual Events Powered by Teams

Active Assailant Risk: Business Exposure, Crisis Response and Recovery
2026-07-20 12:00 - 13:00
Presenters: Alistair Sandilands (Director and Principal Underwriter at Collaboration Underwriting) & Richard Hancock (Regional Director APAC at Crisis24)
Active assailant risk is not limited to the incidents that make headlines around the world.
Some incidents arise from workplace grievances, disgruntled employees or former employees, domestic or family violence entering the workplace, personal disputes, fixation, mental distress, or other non-terrorism motivations. These are the events businesses may not hear much about, but which can still cause serious disruption, trauma and loss.
Then there are the major public incidents — Bondi Junction, the Sydney Lindt Café siege, Bourke Street Mall and Easts Leagues Club — that many insureds look at and say, “that would never happen here”.
The business exposure can be immediate and severe. Premises may be locked down or inaccessible, trade may stop without warning, staff and customers may need trauma support, and businesses may face crisis communications, security, relocation and recovery costs.
These consequences can arise even where the insured was not directly targeted and has suffered little or no physical damage.
While some violent incidents may be declared terrorism events for insurance purposes, many active assailant events are not deemed terrorism. This session will focus on the practical business exposures that can follow a violent incident, the crisis response and recovery support that may be required, and why specialist Active Assailant cover deserves greater attention from brokers and insureds.
The session will be led primarily by Crisis24, with Collaboration Underwriting aka “CoLab” providing the insurance market context and broker placement perspective.
Learning Objectives

Understand that active assailant risk is not limited to terrorism or high-profile public attacks.
Identify how active assailant incidents can arise from a range of motivations, including workplace grievances, domestic or family violence entering the workplace, personal disputes, fixation, mental distress or other non-terrorism causes.
Recognise the business exposures that may follow an active assailant incident, including denial of access, loss of trade, trauma support, crisis communications, security, relocation and recovery costs.
Understand that business loss can occur even where the insured was not directly targeted and has suffered little or no physical damage.
Understand the role of specialist crisis response support in the immediate aftermath of an incident and during the recovery phase.
Identify the types of insureds and business sectors where Active Assailant cover may warrant specific discussion.
Explain to clients why standard insurance programmes may not always provide a complete response to the practical consequences of an active assailant event.

Registrations: Active Assailant Risk: Business Exposure, Crisis Response and Recovery

M&A for MGAs: Opportunities and Risks in MGA Business Sales
2026-07-16 12:00 - 13:00
Presenters: Matt Ellis (Partner), Brad Vinning (Partner) – Sparke Helmore Lawyers & John Phillipsz – Managing Director and Head of Howden RE Australia
Presentation Summary:
M&A activity in the insurance intermediary market continues to accelerate, driven by strong investor appetite and the growing maturity of the Managing General Agent (MGA) model. With niche product lines, specialist underwriting expertise, and scalable distribution channels, MGAs are increasingly viewed as attractive acquisition targets for both strategic and financial investors.
In this session, Brad Vinning and Matt Ellis, Partners at Sparke Helmore Lawyers, will be joined by John Phillipsz, Managing Director and Head of Howden RE Australia, to explore:
• The current state of the MGA market and key trends shaping M&A activity
• The commercial and legal drivers of investment and consolidation
• Common risks and due diligence challenges in MGA transactions
• Practical insights from recent deals and lessons for sellers and acquirers
This session will be particularly relevant for MGA owners, investors, and insurance professionals seeking to understand market dynamics and prepare for future opportunities in business sales and acquisitions.
Registrations: Microsoft Virtual Events Powered by Teams

Understanding Trade Credit Insurance, Why it's necessary and Capital TCS Referral program
2026-07-15 12:00 - 13:00
Presenters: Jordan Penny (National Sales Manager) & Jamie Draper (Director)
Learning Objectives

Build a deeper understanding of Trade Credit Insurance
Learn how you can protect your customers credit risk
Understand limitations of Trade Credit Insurance
See how Trade Credit Insurance can support business growth

Registrations: Microsoft Virtual Events Powered by Teams

UAC Prism x Cogneesol 2026 Brisbane Market Exchange
2026-07-14 09:00 - 14:00 | The Star Brisbane, 33 William Street, Brisbane, QLD, 4000
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacbnemx2026/register
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

The Impact of Unfair Contract Terms legislation on Insurance Policies and Construction Contracts
2026-07-10 12:00 - 13:00
Presenter: Luke Preson (Partner), Carter Newell
Presentation Summary
In 2023, the scope of the Unfair Contract Terms regime under the Australian Consumer Law was significantly expanded and, at the same time, extended to financial products including policies of insurance. With the 2025 Full Federal Court appeal judgment in ASIC v Auto & General Insurance Company Limited, the impact on insurers and brokers is becoming clearer.
Learning Objectives

Understand the expanded legislative framework
Analyse the implications for insurance policies
Assess the application to construction contracts
Evaluate compliance, risk and mitigation strategies
Reflect on commercial and regulatory impacts

Registrations: Microsoft Virtual Events Powered by Teams

AI in Underwriting: From Automation to Intelligent Agents
2026-07-09 12:00 - 13:00
Presenters: Matt Neklapil, Chief Technology Officer & Tomas Haulis, Sales Director – Gratex
This session explores the practical application of Artificial Intelligence (AI) and AI agents within underwriting agencies. It will focus on how AI can enhance core underwriting operations, including submission intake, data extraction, risk assessment, and policy processing. The presentation will highlight real-world use cases across underwriting, finance, and claims, demonstrating how agencies can reduce manual effort, improve turnaround times, and scale operations more efficiently.
Learning Objectives

Develop an understanding of how Artificial Intelligence (AI) can enhance underwriting productivity by automating data capture, risk assessment and policy processing activities
Identify opportunities to reduce manual effort across underwriting operations
Assess the role of AI in driving operational excellence within underwriting agencies, including improved turnaround times, cost efficiency, and scalability of operations.

Registrations: Microsoft Virtual Events Powered by Teams

ATL appetite and motor agencies update
2026-07-08 12:00 - 13:00
Presenter: Nick Evans – General Manager Distribution
Presentation Summary
This session will focus on ATL’s core underwriting appetite but also the changes to the business and the other motor underwriting agencies that will form part of the wider business.
Learning Objectives

ATL Insurance Group company updates
Insurance products offered
ATL offers small fleet transport operators package via Sunrise
Insuret offers cover for Rental Fleets of all sizes
Large Heavy Motor Fleets
Appetite and Coverage
Beating the referral fatigue – market leading referral response times

Registrations: https://events.teams.microsoft.com/event/5f7304e1-9c64-4546-82ad-dcfaefacf4b6@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Insight to Action: Using Complaints to Improve Products and Claims Outcomes
2026-07-06 12:00 - 13:00
Presenters: Peter Plustwik, General Manager – Lloyd’s Australia & Natalie Whitbread, Customer Oversight Manager, Lloyd’s ANZ
Presentation Summary
This presentation will provide an overview of Lloyd’s complaints process and our oversight role, highlighting how complaints can provide valuable insights into products, wordings, and processes. It will also explore key thematic issues observed and how these trends can be leveraged constructively to drive improvement.
Learning Objective
Understand the Lloyd’s complaints process and how complaints data can be leveraged as a valuable source of insight into product design, policy wordings, and operational processes to enhance customer outcomes, strengthen controls, and support continuous improvement.
Registrations: Insight to Action: Using Complaints to Improve Products and Claims Outcomes

2026 State of Play in Accident & Health - 3 Part Virtual Event Series
2026-05-29 13:00 - 14:00, 2026-05-15 13:00 - 14:00
A 3-part virtual event series with AHI underwriting, product, claims and AHI Assist experts.
Accident & Health can appear straightforward at placement – but it’s often one of the hardest covers to unwind when something goes wrong. Join our national underwriting, product, claims and AHI Assist expert panel as we examine the key themes shaping A&H programs, pricing and broker decision-making in 2026.
About the series
Across three focused sessions, we’ll examine:
Part 1: What drives different terms for similar clients | 1 May 2026, 1pm AEST
How workforce behaviour, policy intent, geography and operating context influence underwriting outcomes.
Part 2: What shapes A&H risk thinking today | 15 May 2026, 1pm AEST
How underwriting, product, claims and assistance perspectives shape how A&H risks are considered in today’s environment.
Part 3: Understanding A&H pricing and placing risks with more confidence | 29 May 2026, 1pm AEST
What factors influence pricing, and how brokers can place A&H risks they can stand behind.
Q&A: In each session, local underwriters ask the panel key questions and share real scenarios from working with our broker partners.
During the screening, members of our underwriting team will be available live via the chat panel to answer any questions you may have in real time.
What you’ll gain

Practical insights into A&H risk drivers in Australia
An understanding of how claims experience informs underwriting decisions
Greater clarity on why terms and pricing vary
A more structured approach to placing A&H risks
Attend all three sessions and earn 3 CPD points.

How it works

Register once for access to all three sessions, or select the individual sessions you’d like to attend
Attend live or watch on-demand at your convenience
1 CPD point awarded per completed session

Who should attend

A&H risk drivers
Claims-informed underwriting
Regional nuance in A&H placement
A&H pricing – from portfolio to individual accounts
Integrated support models

Registrations: https://www.ahiinsurance.com.au/broker-resources/virtual-event-series-2026-state-of-play-in-accident-and-health?utm_source=uac&utm_medium=third-party-newsletter&utm_campaign=ve-2026-state-of-play&utm_content=register

Preventing the Preventable: Inside Industry Risks
2026-05-28 12:00 - 13:00
Presenters: Damien Cullen (Head of Strategic Partnerships) & John Schroder (Head of Underwriting, Product & Pricing)
Building on “Beyond the ANZSIC Code,” this session explores the real operational risks across hospitality, manufacturing, and retail. Every industry faces unique challenges, and understanding them at a practical, operational level helps brokers anticipate issues before they escalate.
This session takes the next step beyond classification to uncover how factors like safety and compliance in hospitality, process and equipment risks in manufacturing, and workforce or supply chain exposures in retail shape a client’s true risk profile. The webinar highlights how proactive engagement and tools like SafetyCulture can help brokers partner more effectively with clients, reduce claim frequency, and strengthen insurer confidence.
Designed for brokers who want to deliver tailored, industry-specific value, this session continues the “Preventing the Preventable” series — and can be adapted to focus on a single industry or provide a comparative overview across all three.
Learning Objectives:
1.) Understand the unique operational risk profiles of key industries
Identify common and emerging risks in hospitality, manufacturing, and retail, and how they differ beyond surface-level classifications.
2.) Translate industry-specific insights into actionable risk strategies
Use operational understanding to develop more accurate and proactive client risk profiles.
3.) Leverage digital tools to capture and monitor risk indicators
Apply tools like SafetyCulture to identify, document, and manage high-frequency operational risks.
4.) Strengthen client relationships through industry expertise
Build credibility and trust by providing tailored, industry-relevant advice that adds value beyond policy placement.
5.) Promote proactive risk management and prevention
Encourage early intervention and preventive practices that reduce losses and improve insurance outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

Funding the Future: How Technology, Trends and Insights Are Shaping Our Industry
2026-05-27 12:00 - 13:00
Presenters: Claire Watson (Product Manager), Wai-Lum Tang (Head of Information Technology) & Cemal Akgul (Head of Risk & Collections).
This webinar, hosted by IQumulate Premium Funding, will provide an overview of the advantages of premium funding and offer an in-depth examination of its underlying mechanics. The session will include data-driven insights into the current business environment and analyse factors influencing business performance and borrower decision making, and their implications for premium funding. Additionally, we will discuss the evolving landscape of insurance distribution and technology, highlighting their roles in shaping the industry.
Learning Objectives:
• What is Premium Funding
• Benefits of Premium Funding
• Who and what can fund
• Understand the business environment and its impact on client behaviour
• Understand trends and how these are impacting decision making by borrowers and brokers
• Examine the current and upcoming changes in insurance distribution and understand how premium funding can support changes in consumer purchasing trends.
• Examine the use of technology in funding and funding businesses and how it can drive efficiencies in your own brokerage.
Registrations: Microsoft Virtual Events Powered by Teams

UAC EAP: Manager Essentials
2026-05-25 12:00 - 13:00
Presenter: Kim Connor (National Head of Psychological Services) – Procare Injury Management
This fast and focused 30‑minute session gives managers a clear understanding of how to use the UAC Employee Assistance Program (EAP) and Manager Assist to support team wellbeing and confidently navigate people‑related challenges.
In this short briefing, leaders will learn:

How to recognise early signs of mental health changes
What the UAC EAP offers and how employees can access it
How Manager Assist provides confidential coaching for leaders
How to talk about the EAP and reassure staff about confidentiality
The brief session is designed to be clear, actionable, and leadership‑oriented—giving managers the tools, language, and confidence to support their people while protecting their own wellbeing and make the most of the support available to them.

Registrations: https://events.teams.microsoft.com/event/3580b5bd-7460-4eb9-8445-526e63563ce7@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

CPS230 - final readiness checklist for agencies
2026-05-22 12:00 - 13:00
Agenda:

Brief recap of CPS 230 regulation
Applicability criteria
Practical steps how an agency and service provider needs to prepare
Managing CPS 230 obligations in practice

Learning Objectives:

Understand regulatory requirements and applicability of CPS 230
Get practical tools on what needs to be set in place to comply with CPS 230 as an agency and a service provider (not APRA-regulated entity)
Understand what oversight related to CPS 230 means

Registrations: Microsoft Virtual Events Powered by Teams

Emerging Industry Risks in Construction & Engineering and how to manage them
2026-05-18 12:00 - 13:00
Presenters: Angela Winkler (Partner) & Justin Khouri (Special Counsel, Property & Construction)
We will focus on the emerging insurance and legal risks in 2026 across a key industry sector for underwriting agencies – Construction & Infrastructure across Australia.
Learning Objectives:

Learning about the emerging insurance legal risks in the Construction & Infrastructure sector across Australia
How to effectively manage underwriting the risk & the claims response.

Registrations: Microsoft Virtual Events Powered by Teams

Tips & tricks for pricing, remediation and portfolio health
2026-05-15 12:00 - 13:00
Presenters: Collin Wang (Director) & Dr Jonathan Cohen (Principal)
Underwriting agencies operate in competitive markets where performance can shift quickly, and pricing capability is a key driver of both resilience and growth.
This session takes a practical, end-to-end view of key pricing concepts and their application within differing contexts. Recognising that MGAs vary widely in size, classes of business and pricing maturity, we focus on core principles that apply broadly, alongside pragmatic pathways to uplift capability in line with each agency’s context. We’ll bring this to life through illustrative case studies and examples, and share common pitfalls, limitations, and lessons learned from working with both MGAs and capacity providers.
Through the discussion, we will cover an end-to-end view of pricing processes including data, modelling, rate setting, go-to-market implementation (including rating engines), and ongoing monitoring and feedback loops, all supported by fit-for-purpose governance. We’ll show how stronger pricing practices enable not only timely course correction, but also more confident decision-making, sharper competitive positioning, and better-informed capacity conversations.
By the end of this session, attendees will be able to:

Identify their current level of pricing maturity and prioritise practical areas for uplift
Understand the end-to-end pricing pipeline and the role of governance throughout
Detect and respond to performance changes using structured monitoring and feedback loops
Improve rate-setting and implementation to ensure pricing intent is delivered in market
Use pricing insights to support stronger underwriting decisions and capacity discussions
Recognise common pitfalls across pricing, implementation and monitoring, and how to avoid them

Registrations: https://events.teams.microsoft.com/event/0d83f26a-b9a9-4afb-866e-435879bbacfb@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Descartes Insurance Parametric Agriculture
2026-05-14 12:00 - 13:00
Join Lynn Roehrig from Descartes Underwriting in this session to explore the evolution of Parametric insurance and its increasing relevance to Agricultural risks.
Learning Objectives:

Demystifying Parametric Insurance: An introduction to Parametric Insurance and its place in the current insurance market
Agricultural Resilience: Tailoring solutions to farm-specific perils
Speed of payout: Walking through the claims process and using data to indemnify insureds
Proof of concept: Practical examples and success stories of Parametric Insurance
The roadmap to cover: What submission information is required to start a conversation for Parametric Insurance

Registrations: Microsoft Virtual Events Powered by Teams

UAC CFC 2026 Melbourne Market Exchange
2026-05-13 09:00 - 14:00 | Melbourne Convention & Exhibition Centre
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacmelmx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574
