Underwriting Agencies Council Ltd

The Candidate's Hiring Experience
2026-02-24 12:00 - 13:00 (Australia/Sydney)
Presenters: Aaron White – QLD Team Leader – Insurance & Wealth Management & Madeleine Martin – National Manager – Insurance & Finance
In today’s competitive talent market, creating a positive candidate experience can make the difference between securing top talent and losing them to competitors. This session will explore practical strategies employers can adopt – both directly and in partnership with recruitment agencies – to stand out as an employer of choice.
We’ll discuss how to:

Conduct interviews that are engaging, professional and reflective of your company culture.
Work with your recruitment partners to ensure timely follow-up and clear communication with candidates.
Balance speed to market with thorough assessment to avoid losing strong candidates.
Showcase your organisation and employee value proposition throughout the hiring process.
Clearly and accurately describe the role so both candidates and agencies can set expectations from the start.
Minimise candidate drop-off by streamlining processes and maintaining engagement from application to offer.

By the end of the session, attendees will have actionable insights into how to elevate their recruitment approach, strengthen employer brand perception and make the most of their partnerships with agencies to secure better hires.
Registrations: Microsoft Virtual Events Powered by Teams

Navigating AFCA Complaints
2026-02-19 12:00 - 13:00
Presenter: Marjana Cvetanoska – Founder/CEO at Corporate Overhaul
Presentation Summary
To equip financial services professionals with the knowledge and practical skills needed to effectively manage complaints lodged with the Australian Financial Complaints Authority (AFCA), ensuring compliance, timely resolution, and improved client outcomes.
Learning Objectives

Understand AFCA’s role as an external dispute resolution body and its jurisdiction.
Identify what constitutes a complaint and the importance of early engagement.
Learn the step-by-step AFCA complaint process, including registration, referral, and decision-making stages.
Explore best practices for responding to complaints, including vulnerability considerations, transparency, and collaboration.
Gain insights into common pitfalls and how to avoid them, including record-keeping and limitation periods.
Navigate the AFCA member portal for complaint management and reporting.

Registrations: Microsoft Virtual Events Powered by Teams

UAC Five Sigma AI 2026 Sydney Market Exchange
2026-02-17 09:00 - 14:00 | ICC Sydney, Darling Harbour, Sydney, Australia
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

Beyond the ANZSIC code: How to understand your client from the inside out & improve their risk profile
2026-02-12 12:00 - 13:00
Presenter: Damien Cullen – Head of Strategic Partnerships & John Schroder – Head of Underwriting, Product & Pricing
Businesses are more than their ANZSIC codes.
This webinar explores how shifting from assumption to understanding helps brokers uncover the real factors driving risk — from day-to-day operations to workplace culture. It highlights the difference between assumed risk and operational risk, showing how deeper insight into how a business actually runs can strengthen client relationships, improve risk profiles, and lead to better coverage outcomes.
You’ll also learn how tools like SafetyCulture can help identify and prevent issues before they escalate. Part of the potential “Preventing the Preventable” series, this session is designed for brokers who want to stay relevant, proactive, and indispensable.
Learning Objectives:

Differentiate between assumed and operational risk: Understand how traditional classifications (such as ANZSIC codes) can overlook critical operational factors influencing risk exposure, and apply this distinction to enhance client assessments.
Recognise the value of understanding client operations and culture: Identify key operational and human factors that shape risk and use these insights to strengthen advisory relationships.
Apply practical methods to gather and interpret operational insights: Use digital tools and data-driven methods (e.g. SafetyCulture) to capture, analyse, and act on real-world risk information from client environments.
Enhance professional relevance and client value: Adopt a consultative approach that positions the broker as a trusted risk partner, aligning with ethical, advisory, and professional standards under CPD/CIP frameworks.
Implement proactive strategies to prevent the preventable: Translate operational insights into practical actions that help clients mitigate exposure, particularly in industries like manufacturing and hospitality.

Registrations: Microsoft Virtual Events Powered by Teams

Emerging Risks – The Benefits and Risks of Artificial Intelligence
2026-02-04 12:00 - 13:00
Presenter: Jehan-Philippe Wood – Partner
Emerging Risks – The Benefits and Risks of Artificial Intelligence
This webinar explores the evolving landscape of artificial intelligence (AI) and its implications for the insurance and professional services sectors. Delivered by legal experts, it will unpack the emerging risks associated with AI technologies, including regulatory challenges, ethical considerations, liability exposures, and data governance. As well as highlighting key risks in key industries, the session will highlight potential benefits and challenges of using AI in insurance and broking businesses, offering practical insights into how insurers, brokers and professional services providers can harness AI responsibly and compliantly.
Learning Objectives
o Identifying potential benefits of using AI in the insurance and professional services sectors.
o Identifying key legal, regulatory and commercial risks associated with the use of AI in the insurance and professional services sectors.
o Understanding key legal, ethical, risk and compliance considerations when deploying AI tools.
o Applying practical frameworks for responsible AI adoption aligned with industry standards and legal obligations.
Registrations: Microsoft Virtual Events Powered by Teams

ESG Reporting and Implications for Underwriting Agencies
2026-02-02 12:00 - 13:00
Presenter: Bob Anderson – BRM Services
Presentation Summary
ESG Reporting and Implications for Underwriting Agencies
ESG reporting is rapidly evolving from a voluntary disclosure exercise into a core underwriting and risk governance consideration. For underwriting agencies, ESG is no longer just about compliance—it is becoming a determinant of risk quality, pricing, capacity, and insurer confidence.
Key Themes Covered

Mandatory reporting and how Underwriting Agencies could get pulled into the ESG Reporting equation
Why ESG matters to underwriters: ESG risks increasingly correlate with claims frequency, severity, reputational damage, and long-tail liabilities.
Environmental risks: Climate hazards, energy use, Scope 1–3 emissions, and transition risks are reshaping catastrophe modelling and portfolio exposure.
Social risks: Workplace safety, lithium-ion battery use, contractor management, and duty of care failures are emerging as leading loss indicators.
Governance risks: Weak governance, poor incident reporting, NDAs misuse, and lack of transparency elevate underwriting uncertainty and moral hazard.
Data and disclosure: Underwriters are shifting from narrative ESG statements to evidence-based risk registers, controls, and performance metrics.
Market response: Reinsurers and insurers are embedding ESG screening into capacity decisions, delegated authority frameworks, and portfolio reviews.
Future outlook: ESG-driven underwriting will increasingly leverage AI, real-time risk alerts, and dynamic pricing models rather than static annual reviews.

Registrations: Microsoft Virtual Events Powered by Teams

Practical Insurance Marketing Advice for Growth
2026-01-28 13:00 - 14:00
Presenter: Caroline Healy – CEO at We Are Savvy
Presentation Summary
Marketing doesn’t have to be complicated — but it does need to be clever. In this session, we’ll cut through the noise and share practical, proven marketing strategies that actually help insurance businesses grow.
Whether you’re looking to attract new clients, re-engage existing ones, or simply make your marketing work harder, this session will leave you with ideas you can put into action straight away.
We’ll talk about:
1. Understand where a business can find growth
2. Practical marketing tools required to target audiences
3. Use content and client communication to drive trust and referrals
Registrations: Practical Insurance Marketing Advice for Growth | Meeting-Join | Microsoft Teams

Christmas Party Cases
2025-12-12 12:00 - 13:00
Presenter: Caitilin Watson, Special Counsel
Learning Objective: Using the case examples arising from Christmas parties to review common EPL liability issues, claims management and resolution strategies.
1 CPD & 1 CIP accredited
Registration: https://events.teams.microsoft.com/event/c527ba51-2e8c-4951-8aa2-f0d7f84a57f9@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

QLD Christmas Lunch 2025
2025-12-10 12:00 - 16:00 | Port Office Hotel Brisbane, 40 Edward Street, Brisbane, QLD, 3000
QLD Christmas Lunch will be held at the Port Office Hotel. Main Dining Room, 40 Edward Street, Brisbane.
Ticket includes Drinks from 12:00pm and Lunch 1:00pm onwards. Strictly limited by venue to 160 seats.
Dress – Smart casual, shorts welcome and something red/green/festive encouraged.
We are seeking donations from members for a raffle draw on the day. Please advise details by COB 30 November 2025, to traceyclaridge@uac.org.au
All funds raised from the prize draw will be donated to RizeUp Australia charity.
Please bring a gift in a Christmas bag (no wrapped gifts; no alcohol or toy representing violence).
Value up to $25, suitable for women, teens and children (all ages) to support the RizeUp Australia charity.

The Future of Underwriting Is Now: Copilot for Underwriters
2025-12-04 11:00 - 12:00
All underwriting agencies are under pressure to grow faster and operate smarter. However outdated systems, fragmented data, and manual processes are holding them back. The solution? AI-powered transformation, with Copilot at the centre.
Copilot is redefining how underwriters work by streamlining workflows, enhancing decision-making and unlocking the full value of your data. Yet many agencies still struggle with poor data quality, inaccessible insights and inefficient operations. Sound familiar?
Together with our partners at Microsoft, we will explore how Copilot can help underwriters overcome these barriers and build a future-ready foundation for growth while talking about real-world success stories.

Who This Webinar Is For

Agency principals, operations managers and leaders ready to embrace the future and leverage Copilot.

What You’ll Learn:

Why traditional underwriting workflows are no longer sustainable

What Copilot is and how it can be leveraged for your benefit

Real-world success stories of how Copilot has helped underwriters

Key considerations when using AI and how to keep your practice safe

How to be AI ready and what successful adoption looks like

Ready to transform underwriting? Don’t get left behind. Join our webinar to see how Microsoft Copilot is helping agencies streamline workflows, unlock insights and accelerate growth. Reserve your spot today and take the first step toward a smarter, AI-powered future.

Register below
https://events.teams.microsoft.com/event/12cd034d-b518-4807-adec-49d89083990a@1cb7f187-572f-4926-ab9c-483d8c4c6ee1

Regulatory responses – How to answer when ASIC comes knocking
2025-12-02 13:00 - 14:00
Join dispute resolution expert Hamish McNair to better understand the best practice approach in managing and responding to any inquiries and investigations by ASIC.
Presented by Hamish McNair, Special Counsel, Dispute Resolution
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Thursday Thought-Leaders: The Evolving Complaints Landscape | AFCA Datacube Trends and What’s Next for Insurers
2025-11-27 12:00 - 13:00
Complaints data can tell us a lot about what customers are experiencing and where firms can make improvements.
In this session, we will hear from AFCA about the latest insurance trends revealed through the Datacube, including complaint volumes, types and outcomes, and what these patterns signal for the sector.
We will also hear about the new monthly update process commencing in October 2025. Discussion will cover the Datacube’s role as a public transparency tool and provide an overview of how the new update process will operate for firms.
Key takeaways:

Fresh insights into data showing where insurance complaints are rising, where they are falling, and what this means for firms.

Changes firms can expect from the new Datacube monthly update process.

Practical ways firms can prepare for the changes and leverage data for positive customer outcomes.

Speakers
Alfie Hills, Head of Membership Services and Customer Experience, AFCA
LinkedIn
Peter Fisher, Head of Service Delivery for Insurance and Superannuation, AFCA
LinkedIn
Registrations: https://anziif.com/professional-development/webinars/the-evolving-complaints-landscape-afca-datacube

Insurance Contracts Act 101
2025-11-25 12:00 - 13:00
Prestener: Dean Pinto, Partner at Wotton Kearney
Learning Objective: Refresher on common coverage issues arising from the ICA such as non-disclosure, notification of facts, s 54 remedies and other insurance.
1 CPD & 1 CIP Accredited.
Registrations: https://events.teams.microsoft.com/event/fc115e5b-4e42-4e16-bfb9-9dc6f731af25@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Efficiency. Growth. Competitive Edge
2025-11-21 12:00 - 13:00
Presenters

Clifton Warren (Clifton Warren Consulting)
Belynda Oliver (Intogreat Solutions)
David Seal (Unmand)
Kayla Crethar/Andrew Knowles (Macquarie)

We will review the latest industry benchmarking report from Macquarie Bank and explore how automation, AI, offshore resourcing, and risk-focused solutions can be applied within your business. We will also highlight the benefits these strategies deliver, including time and cost savings, increased productivity, and accelerated business growth.
Learning Objective
We will be offering perspectives from industry thought leaders to give your business a competitive edge
Registrations: https://events.teams.microsoft.com/event/d4e3c274-a81c-4c14-ab7c-b1be8d36da05@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
1 CPD & 1 CIP Accredited

Thursday Thought-Leaders: AFCA’s Emerging Approaches to Family Violence and Elder Financial Abuse
2025-11-20 12:00 - 13:00
Speaker
Chris Siemers – Ombudsman, Banking & Finance
This webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on two critical topics: Family Violence and Financial Abuse of Older People. Scheduled for release in November 2025, these living approach documents are informed by the voices of lived experience, sector expertise, and evolving industry practices.
During the session, we will explore the practical implications of these approaches for insurers, highlighting key considerations when interacting with vulnerable consumers.
Attendees will gain actionable insights into recognizing warning signs, understanding common issues, and identifying appropriate responses, including options for financial assistance and industry guidance.

Key Takeaways

With an insurance focus, we will unpack the AFCA Approach to Family Violence, including:

Warning signs of potential family violence and financial abuse
Common issues that may arise
Financial hardship and options for assistance

We will also discover insights into AFCA’s approach to Financial Abuse of Older People, including:

When firms should act
Common issues that may arise
Relevant industry guidance and codes of practice

Registrations: https://anziif.com/professional-development/webinars/afcas-emerging-approaches-to-family-violence-and-elder-financial-abuse

How do Australian Standards inform the scope and content of the duty of care
2025-11-19 12:00 - 13:00
Presenters: Rebecca Badra & Naomi Ferwerda
The presentation will cover how Australian Standards interact with the scope of cover under general liability policies. In addition, it will also consider how the role of Australian Standards will inform the applicability of exclusions.
Registrations: https://events.teams.microsoft.com/event/ff2d5f3d-e3f8-4e66-99c0-bfdf492fdd5d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Scaling Smarter. How Delta Insurance cut reconciliation time by 75% to scale without extra headcount
2025-11-17 12:00 - 13:00
Presenters: Alistair Harold, Co-Founder & CEO – Grappler and Jordan Urry, Group Chief Financial Officer – Delta Insurance

Audience
Underwriting Agencies
Presentation Summary
Growth is great, until your people and processes can’t keep up. In this practical session, Alistair Harold (Co-Founder of Grappler) and Jordan Urry (Group CFO, Delta Insurance) share how Delta transformed credit control and reconciliation to support 20% year-on-year growth without growing its finance team.
You’ll learn why policy systems aren’t designed to solve this problem, what to expect from a modern insurance settlement solution, and how Delta reduced a four-week reconciliation cycle down to just one – freeing up their finance team to focus on high-value work like forecasting, reporting, and supporting the wider business.
Learning objectives

Understand the operational challenges created by growth and legacy reconciliation processes
Learn how growth can expose weaknesses in manual finance processing and the downstream impact this can have on reporting, forecasting, and compliance.
Evaluate the limitations of traditional policy systems in managing credit control and reconciliation
Gain insights on why policy systems are not purpose-built to handle the nuances of the insurance back office and what this means for finance teams.
Explore the role and benefits of a specialised insurance accounting and settlement platform
Learn how purpose-built automation technology can streamline reconciliation, improve audit readiness, and reduce operational overheads.
Learn from a real-world case study (Delta Insurance)
Hear how Delta addressed these challenges and transformed their finance function to support their business growth goals

Registrations: https://events.teams.microsoft.com/event/4bbf5b61-5ade-4861-a7ad-c09da37a0330@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Thursday Thought-Leaders: Building Teams That Speak Up and Thrive
2025-11-13 12:00 - 13:00
Speaker
Dr. Nate Zettna – Lecturer in Leadership and Organisational Behaviour, The University of Sydney Business School
Registrations: https://anziif.com/professional-development/webinars/building-teams-that-speak-up-and-thrive

Emerging Risk Lifecycle Frameworks
2025-11-13 12:00 - 13:00
Presenter: Bob Anderson – Director
Underwriting agencies face a growing challenge in identifying and managing emerging risks as industries, technologies, and regulations evolve. This training session provides a structured approach to understanding the lifecycle of emerging risks, from initial identification to full standardization. By leveraging real-time risk intelligence, underwriters can enhance decision-making, improve portfolio resilience, and proactively adjust their strategies. The session covers key risk trends affecting underwriting, explores the role of data analytics and AI in risk assessment, and provides practical insights through live case studies
A core component of the training is the Four-Stage Emerging Risk Framework, which outlines how risks develop from new, untested concepts into standardized, insurable exposures.
Underwriters will learn to recognize early warning signs, respond to loss trends, implement mitigation strategies, and adapt policies as risks mature. The session also emphasizes the importance of real-time risk alerts, regulatory collaboration, and predictive analytics in shaping underwriting decisions. Through interactive discussions and real-world examples, participants will gain the tools needed to navigate the evolving risk landscape and strengthen their underwriting practices.
Registrations: https://events.teams.microsoft.com/event/0a25f908-59a4-4073-9d42-fefab5a4a930@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

The practice and principles of proportionate liability
2025-11-12 13:00 - 14:00
Proportionate liability can be a complex and tricky area of law to understand, particularly given the different statutory regimes that operate across Australia. If you’ve ever asked yourself ‘is this claim apportionable?’ or ‘who is a concurrent wrongdoer?’ or attempted to contract out of proportionate liability, then this seminar is for you.
Presented by Bridget Wall, Partner, Insurance
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Finity
2025-11-12 11:00 - 12:00
As soft market conditions continue in the commercial lines market, we will explore the current competitive environment, evolving risk landscape and tech-driven transformation. Join Susie Amos and Finity’s Commercial Lines practice to unpack the key growth and profitability metrics and themes impacting the industry.
Expressions of interest form: https://finityconsulting.my.salesforce-sites.com/dc/reg/eoi—optima-webinar-series

UAC 2025 Perth Market Exchange
2025-11-11 09:00 - 14:00 | Crown Burswood Grand Ballroom
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued electronically using data from the App. Minimum 25 scans.
Brokers will receive a QR code within the app. This will facilitate printed name tag and onsite scanning to support certificate.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

WHS: Psychosocial Risk Management Excellence
2025-11-06 13:00 - 14:00
In this session, employment partner Clare Kerley will address managing psychosocial risks in workplace through best practices and strategic results to create a psychologically safe work environment.
Presented by Clare Kerley, Partner, Employment
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Thursday Thought-Leaders: Delivering certainty in catastrophe response
2025-11-06 12:00 - 13:00
Speakers

M’Shenda Turner, Senior Director of ANZ Survey Operations, Nearmap
Nicola Brownlie, Senior Solutions Engineer – Insurance, Nearmap

When a catastrophe strikes, having timely and reliable information makes all the difference.
This webinar is designed for industry professionals across the ANZ region, including insurers, brokers, and insurance sector decision-makers.
You’ll explore how high-resolution aerial imagery and AI-driven insights can support faster, more accurate claims handling, leading to better outcomes for policyholders.
You’ll get an in-depth look at Nearmap’s ImpactResponse System, showing how it delivers actionable insights – potentially within 48 hours – after a severe weather event. Discover ways to improve loss prediction, enhance risk assessment, and streamline workflows, helping you support your customers more effectively.
Registrations: https://anziif.com/professional-development/webinars/delivering-certainty-in-catastrophe-response

Thursday Thought-Leaders: Navigating the Storm | Enhancing Insurance Claims Processes Post-CoFI
2025-10-30 12:00 - 13:00
In early 2023, Aotearoa New Zealand faced unprecedented weather events, including the Auckland Anniversary Weekend Floods and Cyclone Gabrielle, resulting in significant damage and over 118,000 insurance claims.
While insurers responded promptly, the Financial Markets Authority (FMA) identified areas for improvement in the claims process.
This webinar delves into the FMA’s findings, focusing on enhancing consumer experience, aligning with the new Conduct of Financial Institutions (CoFI) regime, and ensuring preparedness for future extreme events.

Key Takeaways

Understanding the CoFI Regime’s Impact on Insurance Claims
Explore how the CoFI regime reshapes insurers’ responsibilities, emphasizing consumer-centric approaches and transparency in claims handling.

Identifying and Addressing Vulnerable Consumers in Claims Processes
Learn strategies to recognize and support consumers in vulnerable circumstances, ensuring equitable treatment during claims.

Enhancing Business Continuity and Preparedness for Future Events
Discuss best practices for developing robust business continuity plans, incorporating scenario testing, and leveraging technology to streamline claims management.

Registrations: https://anziif.com/professional-development/webinars/navigating-the-storm-enhancing-insurance-claims-processes-post-cofi

Cash Flow Clarity: Tackling Reconciliation Roadblocks
2025-10-30 12:00 - 13:00
Presenters:

Amit Dhamija: Director – Product Management • Client Technology Group, Xceedance
Prateek Vijayvergia: SVP – Business Leader – Key Accounts, Australia & New Zealand, Xceedance
Daniel Miller: Associate Vice President – Client Partner, Xceedance

Context of the presentation: Explore the complexities of cash reconciliation in insurance with a focus on underwriting agencies. This webinar addresses common challenges including timing mismatches, unidentified receipts, and system integration gaps. Learn practical strategies and tools to streamline reconciliation processes, reduce errors, and improve financial accuracy through real-world examples and expert guidance.
Registrations: https://events.teams.microsoft.com/event/b75998f6-15ae-4b76-870c-6593428d47f4@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Supporting Mental Health in the Workplace
2025-10-29 11:00 - 12:00
How we show up at work is influenced by both our professional and personal lives. Challenges can come from the workplace itself, but they can also stem from personal circumstances, family responsibilities, or the wellbeing of loved ones. Inevitably, these experiences affect how employees engage and perform each day.
With the introduction of psychosocial hazards legislation, many leaders and managers are finding themselves uncertain about how to approach mental health conversations. There’s often a fear of saying the wrong thing, or of difficult conversations being misinterpreted. While most leaders genuinely want to support their teams, knowing how to do that in a safe and constructive way isn’t always straightforward.
This webinar will explore how organisations can respond in a way that supports both their people and their performance. Our presenters Damien Coates, CEO and Mental Health Ambassador, DUAL ANZ and Dr Aimee Gayed, Postdoctoral Research Fellow, Black Dog Institute will share practical, evidence-based approaches to help leaders and managers build healthier, more confident conversations around mental health.
Registrations: https://au.dualinsurance.com/au-en/anz-supporting-mental-health-in-the-workplace-rsvp-october-2025?utm_campaign=22839960-ANZ%20-%20Mental%20Health%20in%20the%20workplace%20webinar%20-%20October%202025&utm_source=email&utm_content=Non-personalised
This webinar is eligible for 1 CPD/CIP point.

Is your business next to be hit by the fastest growing cyber threat? How to protect you and your clients from cyber threats.
2025-10-28 12:00 - 13:00
Presenters:

Stephanie Blase
George Oosthuizen
Praneil Kumar
Henry Monahan

Australian businesses are facing a growing problem – cyber attacks. Last year, there were 87,400 incidents reported to the ASD*. That’s essentially a newly reported cyber attack every six minutes, a startling number of incidents impacting Australian businesses. And experts believe that’s only a small fraction of the actual number of attacks, as many businesses don’t report them.
Even with the rising threat, cybersecurity often takes a backseat for SMEs. Many businesses unknowingly use insecure internet connections, email services, and lack proper security systems. It’s like leaving your front door unlocked – you’re just asking for trouble.
Learning Objectives:

Real-world cyber threats See firsthand the critical vulnerabilities that impact most Australian small businesses that choose not to take out cyber insurance. The risks are real, but so are the solutions.
Learn from Real-World Examples: We’ll share global case studies highlighting the types of cyberattacks that businesses face every day.
Interactive Q&A Session: Engage with our experts during the session about cyber risks, insurance solutions, and effective client communication strategies

Join us to learn how to stay one step ahead from the ever-evolving cyber threat landscape.
Registration link
https://events.teams.microsoft.com/event/190acee6-3cdf-4dfb-80ef-51e8facebac2@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
NIBA 1 CPD and ANZIIF 1 CIP

Smart Tech, Safer Fleets: AI and Telematics for Proactive Risk Management
2025-10-23 12:00 - 13:00
Presenters:

Johan Forseke — Head of Asia Pacific, Greater Than
Tanwir Dadarkar — Director, Drivetec Solutions
Simon Donovan — Executive General Manager, Commercial, Fuse Fleet and CRI\nJerome Carslake (Moderator) — Director of the National Road Safety Partnership Program (NRSPP) – Delivered by Monash University Accident Research Centre

Target Audience
Brokers & Business service members
Presentation summary
Join leading experts Jerome Carslake, Johan Forseke, Tanwir Dadarkar and Simon Donovan for an engaging session on how AI, telematics and predictive analytics are reshaping fleet and driver risk management. Discover how early-warning data, behavioural insights and crash probability tools are helping brokers and insurers move from reactive to proactive and in turn, reducing incidents, improving claims outcomes, supporting ESG goals and enabling smarter customer conversations. Perfect for brokers, fleet managers and insurance professionals who are ready to lead with insight.
Learning Objectives
By the end of this session, participants will be able to:

Explain how behavioural AI differs from traditional driver scoring and why it matters for loss prevention.
Identify the key steps to translate telematics data into practical fleet safety decisions and accountabilities.
Describe how predictive risk insights can inform underwriting conversations, renewal strategies and claims efficiency.
Outline the links between safer driving, emissions reduction and ESG reporting for fleet customers.
Recommend one “quick win” action a customer can take this quarter if they’re not ready for a full platform rollout.

Registrations: https://events.teams.microsoft.com/event/2f21b534-f8af-4159-b281-e062bd98327d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Recoveries - In Person Seminar
2025-10-22 13:00 - 14:00 | Wotton Kearney Sydney Office: Grosvenor Place, Level 9/225 George St, Sydney NSW 2000, Grosvenor Place, Level 9/225 George St, Sydney, NSW, 2000
Presenters: Ed Burrell, Partner
Learning Objectives: Considerations for insurers relevant to subrogated recoveries both before and after indemnity has been paid.
1 CPD & 1 CIP Accredited
