Underwriting Agencies Council Ltd

The Future of Underwriting Is Now: Copilot for Underwriters
2025-12-04 11:00 - 12:00 (Australia/Sydney)
All underwriting agencies are under pressure to grow faster and operate smarter. However outdated systems, fragmented data, and manual processes are holding them back. The solution? AI-powered transformation, with Copilot at the centre.
Copilot is redefining how underwriters work by streamlining workflows, enhancing decision-making and unlocking the full value of your data. Yet many agencies still struggle with poor data quality, inaccessible insights and inefficient operations. Sound familiar?
Together with our partners at Microsoft, we will explore how Copilot can help underwriters overcome these barriers and build a future-ready foundation for growth while talking about real-world success stories.

Who This Webinar Is For

Agency principals, operations managers and leaders ready to embrace the future and leverage Copilot.

What You’ll Learn:

Why traditional underwriting workflows are no longer sustainable

What Copilot is and how it can be leveraged for your benefit

Real-world success stories of how Copilot has helped underwriters

Key considerations when using AI and how to keep your practice safe

How to be AI ready and what successful adoption looks like

Ready to transform underwriting? Don’t get left behind. Join our webinar to see how Microsoft Copilot is helping agencies streamline workflows, unlock insights and accelerate growth. Reserve your spot today and take the first step toward a smarter, AI-powered future.

Register below
https://events.teams.microsoft.com/event/12cd034d-b518-4807-adec-49d89083990a@1cb7f187-572f-4926-ab9c-483d8c4c6ee1

Regulatory responses – How to answer when ASIC comes knocking
2025-12-02 13:00 - 14:00
Join dispute resolution expert Hamish McNair to better understand the best practice approach in managing and responding to any inquiries and investigations by ASIC.
Presented by Hamish McNair, Special Counsel, Dispute Resolution
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Thursday Thought-Leaders: The Evolving Complaints Landscape | AFCA Datacube Trends and What’s Next for Insurers
2025-11-27 12:00 - 13:00
Complaints data can tell us a lot about what customers are experiencing and where firms can make improvements.
In this session, we will hear from AFCA about the latest insurance trends revealed through the Datacube, including complaint volumes, types and outcomes, and what these patterns signal for the sector.
We will also hear about the new monthly update process commencing in October 2025. Discussion will cover the Datacube’s role as a public transparency tool and provide an overview of how the new update process will operate for firms.
Key takeaways:

Fresh insights into data showing where insurance complaints are rising, where they are falling, and what this means for firms.

Changes firms can expect from the new Datacube monthly update process.

Practical ways firms can prepare for the changes and leverage data for positive customer outcomes.

Speakers
Alfie Hills, Head of Membership Services and Customer Experience, AFCA
LinkedIn
Peter Fisher, Head of Service Delivery for Insurance and Superannuation, AFCA
LinkedIn
Registrations: https://anziif.com/professional-development/webinars/the-evolving-complaints-landscape-afca-datacube

Insurance Contracts Act 101
2025-11-25 12:00 - 13:00
Prestener: Dean Pinto, Partner at Wotton Kearney
Learning Objective: Refresher on common coverage issues arising from the ICA such as non-disclosure, notification of facts, s 54 remedies and other insurance.
1 CPD & 1 CIP Accredited.
Registrations: https://events.teams.microsoft.com/event/fc115e5b-4e42-4e16-bfb9-9dc6f731af25@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Efficiency. Growth. Competitive Edge
2025-11-21 12:00 - 13:00
Presenters

Clifton Warren (Clifton Warren Consulting)
Belynda Oliver (Intogreat Solutions)
David Seal (Unmand)
Kayla Crethar/Andrew Knowles (Macquarie)

We will review the latest industry benchmarking report from Macquarie Bank and explore how automation, AI, offshore resourcing, and risk-focused solutions can be applied within your business. We will also highlight the benefits these strategies deliver, including time and cost savings, increased productivity, and accelerated business growth.
Learning Objective
We will be offering perspectives from industry thought leaders to give your business a competitive edge
Registrations: https://events.teams.microsoft.com/event/d4e3c274-a81c-4c14-ab7c-b1be8d36da05@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
1 CPD & 1 CIP Accredited

Thursday Thought-Leaders: AFCA’s Emerging Approaches to Family Violence and Elder Financial Abuse
2025-11-20 12:00 - 13:00
Speaker
Chris Siemers – Ombudsman, Banking & Finance
This webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on two critical topics: Family Violence and Financial Abuse of Older People. Scheduled for release in November 2025, these living approach documents are informed by the voices of lived experience, sector expertise, and evolving industry practices.
During the session, we will explore the practical implications of these approaches for insurers, highlighting key considerations when interacting with vulnerable consumers.
Attendees will gain actionable insights into recognizing warning signs, understanding common issues, and identifying appropriate responses, including options for financial assistance and industry guidance.

Key Takeaways

With an insurance focus, we will unpack the AFCA Approach to Family Violence, including:

Warning signs of potential family violence and financial abuse
Common issues that may arise
Financial hardship and options for assistance

We will also discover insights into AFCA’s approach to Financial Abuse of Older People, including:

When firms should act
Common issues that may arise
Relevant industry guidance and codes of practice

Registrations: https://anziif.com/professional-development/webinars/afcas-emerging-approaches-to-family-violence-and-elder-financial-abuse

How do Australian Standards inform the scope and content of the duty of care
2025-11-19 12:00 - 13:00
Presenters: Rebecca Badra & Naomi Ferwerda
The presentation will cover how Australian Standards interact with the scope of cover under general liability policies. In addition, it will also consider how the role of Australian Standards will inform the applicability of exclusions.
Registrations: https://events.teams.microsoft.com/event/ff2d5f3d-e3f8-4e66-99c0-bfdf492fdd5d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Scaling Smarter. How Delta Insurance cut reconciliation time by 75% to scale without extra headcount
2025-11-17 12:00 - 13:00
Presenters: Alistair Harold, Co-Founder & CEO – Grappler and Jordan Urry, Group Chief Financial Officer – Delta Insurance

Audience
Underwriting Agencies
Presentation Summary
Growth is great, until your people and processes can’t keep up. In this practical session, Alistair Harold (Co-Founder of Grappler) and Jordan Urry (Group CFO, Delta Insurance) share how Delta transformed credit control and reconciliation to support 20% year-on-year growth without growing its finance team.
You’ll learn why policy systems aren’t designed to solve this problem, what to expect from a modern insurance settlement solution, and how Delta reduced a four-week reconciliation cycle down to just one – freeing up their finance team to focus on high-value work like forecasting, reporting, and supporting the wider business.
Learning objectives

Understand the operational challenges created by growth and legacy reconciliation processes
Learn how growth can expose weaknesses in manual finance processing and the downstream impact this can have on reporting, forecasting, and compliance.
Evaluate the limitations of traditional policy systems in managing credit control and reconciliation
Gain insights on why policy systems are not purpose-built to handle the nuances of the insurance back office and what this means for finance teams.
Explore the role and benefits of a specialised insurance accounting and settlement platform
Learn how purpose-built automation technology can streamline reconciliation, improve audit readiness, and reduce operational overheads.
Learn from a real-world case study (Delta Insurance)
Hear how Delta addressed these challenges and transformed their finance function to support their business growth goals

Registrations: https://events.teams.microsoft.com/event/4bbf5b61-5ade-4861-a7ad-c09da37a0330@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Thursday Thought-Leaders: Building Teams That Speak Up and Thrive
2025-11-13 12:00 - 13:00
Speaker
Dr. Nate Zettna – Lecturer in Leadership and Organisational Behaviour, The University of Sydney Business School
Registrations: https://anziif.com/professional-development/webinars/building-teams-that-speak-up-and-thrive

Emerging Risk Lifecycle Frameworks
2025-11-13 12:00 - 13:00
Presenter: Bob Anderson – Director
Underwriting agencies face a growing challenge in identifying and managing emerging risks as industries, technologies, and regulations evolve. This training session provides a structured approach to understanding the lifecycle of emerging risks, from initial identification to full standardization. By leveraging real-time risk intelligence, underwriters can enhance decision-making, improve portfolio resilience, and proactively adjust their strategies. The session covers key risk trends affecting underwriting, explores the role of data analytics and AI in risk assessment, and provides practical insights through live case studies
A core component of the training is the Four-Stage Emerging Risk Framework, which outlines how risks develop from new, untested concepts into standardized, insurable exposures.
Underwriters will learn to recognize early warning signs, respond to loss trends, implement mitigation strategies, and adapt policies as risks mature. The session also emphasizes the importance of real-time risk alerts, regulatory collaboration, and predictive analytics in shaping underwriting decisions. Through interactive discussions and real-world examples, participants will gain the tools needed to navigate the evolving risk landscape and strengthen their underwriting practices.
Registrations: https://events.teams.microsoft.com/event/0a25f908-59a4-4073-9d42-fefab5a4a930@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

The practice and principles of proportionate liability
2025-11-12 13:00 - 14:00
Proportionate liability can be a complex and tricky area of law to understand, particularly given the different statutory regimes that operate across Australia. If you’ve ever asked yourself ‘is this claim apportionable?’ or ‘who is a concurrent wrongdoer?’ or attempted to contract out of proportionate liability, then this seminar is for you.
Presented by Bridget Wall, Partner, Insurance
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Finity
2025-11-12 11:00 - 12:00
As soft market conditions continue in the commercial lines market, we will explore the current competitive environment, evolving risk landscape and tech-driven transformation. Join Susie Amos and Finity’s Commercial Lines practice to unpack the key growth and profitability metrics and themes impacting the industry.
Expressions of interest form: https://finityconsulting.my.salesforce-sites.com/dc/reg/eoi—optima-webinar-series

UAC 2025 Perth Market Exchange
2025-11-11 09:00 - 14:00 | Crown Burswood Grand Ballroom
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued electronically using data from the App. Minimum 25 scans.
Brokers will receive a QR code within the app. This will facilitate printed name tag and onsite scanning to support certificate.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

WHS: Psychosocial Risk Management Excellence
2025-11-06 13:00 - 14:00
In this session, employment partner Clare Kerley will address managing psychosocial risks in workplace through best practices and strategic results to create a psychologically safe work environment.
Presented by Clare Kerley, Partner, Employment
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Thursday Thought-Leaders: Delivering certainty in catastrophe response
2025-11-06 12:00 - 13:00
Speakers

M’Shenda Turner, Senior Director of ANZ Survey Operations, Nearmap
Nicola Brownlie, Senior Solutions Engineer – Insurance, Nearmap

When a catastrophe strikes, having timely and reliable information makes all the difference.
This webinar is designed for industry professionals across the ANZ region, including insurers, brokers, and insurance sector decision-makers.
You’ll explore how high-resolution aerial imagery and AI-driven insights can support faster, more accurate claims handling, leading to better outcomes for policyholders.
You’ll get an in-depth look at Nearmap’s ImpactResponse System, showing how it delivers actionable insights – potentially within 48 hours – after a severe weather event. Discover ways to improve loss prediction, enhance risk assessment, and streamline workflows, helping you support your customers more effectively.
Registrations: https://anziif.com/professional-development/webinars/delivering-certainty-in-catastrophe-response

Thursday Thought-Leaders: Navigating the Storm | Enhancing Insurance Claims Processes Post-CoFI
2025-10-30 12:00 - 13:00
In early 2023, Aotearoa New Zealand faced unprecedented weather events, including the Auckland Anniversary Weekend Floods and Cyclone Gabrielle, resulting in significant damage and over 118,000 insurance claims.
While insurers responded promptly, the Financial Markets Authority (FMA) identified areas for improvement in the claims process.
This webinar delves into the FMA’s findings, focusing on enhancing consumer experience, aligning with the new Conduct of Financial Institutions (CoFI) regime, and ensuring preparedness for future extreme events.

Key Takeaways

Understanding the CoFI Regime’s Impact on Insurance Claims
Explore how the CoFI regime reshapes insurers’ responsibilities, emphasizing consumer-centric approaches and transparency in claims handling.

Identifying and Addressing Vulnerable Consumers in Claims Processes
Learn strategies to recognize and support consumers in vulnerable circumstances, ensuring equitable treatment during claims.

Enhancing Business Continuity and Preparedness for Future Events
Discuss best practices for developing robust business continuity plans, incorporating scenario testing, and leveraging technology to streamline claims management.

Registrations: https://anziif.com/professional-development/webinars/navigating-the-storm-enhancing-insurance-claims-processes-post-cofi

Cash Flow Clarity: Tackling Reconciliation Roadblocks
2025-10-30 12:00 - 13:00
Presenters:

Amit Dhamija: Director – Product Management • Client Technology Group, Xceedance
Prateek Vijayvergia: SVP – Business Leader – Key Accounts, Australia & New Zealand, Xceedance
Daniel Miller: Associate Vice President – Client Partner, Xceedance

Context of the presentation: Explore the complexities of cash reconciliation in insurance with a focus on underwriting agencies. This webinar addresses common challenges including timing mismatches, unidentified receipts, and system integration gaps. Learn practical strategies and tools to streamline reconciliation processes, reduce errors, and improve financial accuracy through real-world examples and expert guidance.
Registrations: https://events.teams.microsoft.com/event/b75998f6-15ae-4b76-870c-6593428d47f4@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Supporting Mental Health in the Workplace
2025-10-29 11:00 - 12:00
How we show up at work is influenced by both our professional and personal lives. Challenges can come from the workplace itself, but they can also stem from personal circumstances, family responsibilities, or the wellbeing of loved ones. Inevitably, these experiences affect how employees engage and perform each day.
With the introduction of psychosocial hazards legislation, many leaders and managers are finding themselves uncertain about how to approach mental health conversations. There’s often a fear of saying the wrong thing, or of difficult conversations being misinterpreted. While most leaders genuinely want to support their teams, knowing how to do that in a safe and constructive way isn’t always straightforward.
This webinar will explore how organisations can respond in a way that supports both their people and their performance. Our presenters Damien Coates, CEO and Mental Health Ambassador, DUAL ANZ and Dr Aimee Gayed, Postdoctoral Research Fellow, Black Dog Institute will share practical, evidence-based approaches to help leaders and managers build healthier, more confident conversations around mental health.
Registrations: https://au.dualinsurance.com/au-en/anz-supporting-mental-health-in-the-workplace-rsvp-october-2025?utm_campaign=22839960-ANZ%20-%20Mental%20Health%20in%20the%20workplace%20webinar%20-%20October%202025&utm_source=email&utm_content=Non-personalised
This webinar is eligible for 1 CPD/CIP point.

Is your business next to be hit by the fastest growing cyber threat? How to protect you and your clients from cyber threats.
2025-10-28 12:00 - 13:00
Presenters:

Stephanie Blase
George Oosthuizen
Praneil Kumar
Henry Monahan

Australian businesses are facing a growing problem – cyber attacks. Last year, there were 87,400 incidents reported to the ASD*. That’s essentially a newly reported cyber attack every six minutes, a startling number of incidents impacting Australian businesses. And experts believe that’s only a small fraction of the actual number of attacks, as many businesses don’t report them.
Even with the rising threat, cybersecurity often takes a backseat for SMEs. Many businesses unknowingly use insecure internet connections, email services, and lack proper security systems. It’s like leaving your front door unlocked – you’re just asking for trouble.
Learning Objectives:

Real-world cyber threats See firsthand the critical vulnerabilities that impact most Australian small businesses that choose not to take out cyber insurance. The risks are real, but so are the solutions.
Learn from Real-World Examples: We’ll share global case studies highlighting the types of cyberattacks that businesses face every day.
Interactive Q&A Session: Engage with our experts during the session about cyber risks, insurance solutions, and effective client communication strategies

Join us to learn how to stay one step ahead from the ever-evolving cyber threat landscape.
Registration link
https://events.teams.microsoft.com/event/190acee6-3cdf-4dfb-80ef-51e8facebac2@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
NIBA 1 CPD and ANZIIF 1 CIP

Smart Tech, Safer Fleets: AI and Telematics for Proactive Risk Management
2025-10-23 12:00 - 13:00
Presenters:

Johan Forseke — Head of Asia Pacific, Greater Than
Tanwir Dadarkar — Director, Drivetec Solutions
Simon Donovan — Executive General Manager, Commercial, Fuse Fleet and CRI\nJerome Carslake (Moderator) — Director of the National Road Safety Partnership Program (NRSPP) – Delivered by Monash University Accident Research Centre

Target Audience
Brokers & Business service members
Presentation summary
Join leading experts Jerome Carslake, Johan Forseke, Tanwir Dadarkar and Simon Donovan for an engaging session on how AI, telematics and predictive analytics are reshaping fleet and driver risk management. Discover how early-warning data, behavioural insights and crash probability tools are helping brokers and insurers move from reactive to proactive and in turn, reducing incidents, improving claims outcomes, supporting ESG goals and enabling smarter customer conversations. Perfect for brokers, fleet managers and insurance professionals who are ready to lead with insight.
Learning Objectives
By the end of this session, participants will be able to:

Explain how behavioural AI differs from traditional driver scoring and why it matters for loss prevention.
Identify the key steps to translate telematics data into practical fleet safety decisions and accountabilities.
Describe how predictive risk insights can inform underwriting conversations, renewal strategies and claims efficiency.
Outline the links between safer driving, emissions reduction and ESG reporting for fleet customers.
Recommend one “quick win” action a customer can take this quarter if they’re not ready for a full platform rollout.

Registrations: https://events.teams.microsoft.com/event/2f21b534-f8af-4159-b281-e062bd98327d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Recoveries - In Person Seminar
2025-10-22 13:00 - 14:00 | Wotton Kearney Sydney Office: Grosvenor Place, Level 9/225 George St, Sydney NSW 2000, Grosvenor Place, Level 9/225 George St, Sydney, NSW, 2000
Presenters: Ed Burrell, Partner
Learning Objectives: Considerations for insurers relevant to subrogated recoveries both before and after indemnity has been paid.
1 CPD & 1 CIP Accredited

Property claims management – surprises, timebombs and curveballs.
2025-10-17 12:00 - 13:00
Presenters:

Darren Trott, GM Business Development
Vicky De Witts, NSW/ACT Business Development Manager
Peter Strangis, VIC/TAS Business Development Manager
Elysha Pacey, QLD/VIC Business Development Manager
Ben Ward, Broker Liason Officer
Kristy Lovell, Broker Liason Officer
Amy Adams, Broker Liason Officer

Learning objective
Through real-life case studies and practical solutions participants will gain a better understanding property claims challenges and how to prepare for them.
Registrations: https://events.teams.microsoft.com/event/47c06bbe-1058-425f-986e-a43762b594b0@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Thursday Thought-Leaders: Principles of the Privacy Act and how to navigate it
2025-10-16 12:00 - 13:00
In an era when personal data is a highly sought-after asset, understanding privacy law isn’t optional — it’s critical.
In this Thursday Thought Leaders webinar, Nick Valentine and Sarah Birkett from DLA Piper will share insights into the Privacy Act’s framework, the responsibilities it places on organisations, and the practical challenges of navigating compliance in today’s data-driven environment. They will highlight real-world examples, outline common risks, and provide clear guidance on how businesses can strengthen their approach to privacy.
Key takeaways:

Understand the key principles and obligations under the Privacy Act

Recognise the most common compliance risks and how to avoid them

Gain practical guidance for handling personal data responsibly

Speakers

Nick Valentine, Partner – DLA Piper
Sarah Birkett, Special Counsel – DLA Piper

Registrations: https://anziif.com/professional-development/webinars/principles-of-the-privacy-act-and-how-to-navigate-it

UAC 2025 Ballarat Market Exchange
2025-10-15 09:00 - 14:00 | Mercure Ballarat Hotel and Convention Centre
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued electronically using data from the App. Minimum 15 scans.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

UAC 2026 Market Exchanges Bulk Purchase
2025-09-18 - 2026-02-16
UAC members can bulk purchase UAC 2026 Market Exchanges. Note, no refund for cancellations when bulk purchasing.
Members who would like to continue to purchase our market exchanges on an individual basis can still do so by clicking on the the relevant market exchange on the UAC Event drop down tab Market Exchanges.
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574
UAC looks forward to welcoming members and brokers to the 2026 Market Exchanges.

Sydney – 17 February
Gold Coast – 19 March
Canberra – 22 April
Wagga Wagga – 23 April
Melbourne – 13 May
Brisbane – 14 July
Adelaide – 12 August
Hobart – 15 September
Geelong – 8 October
Perth – 11 November
