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SUMMARY:AI Fundamentals: From Theory to Practice
DESCRIPTION:Presenters: \n\nDaniel Fogarty\, CEO & Founder – Evari\nRobert Jeffery\, COO Evari & CEO QuivaWorks\,\nBrack Norris\, CPO Evari & CPO QuivaWorks\nGarth Lewis\, Head of Growth – Evari\n\nPresentation Summary \nWhat is AI? \nUnderstanding LLMs: How they’re built\, trained\, and why they work \nThe magic myth: Why they look intelligent but are really text predictors \nTokens & prompting: What they are\, why they matter\, and how to use them effectively \nModels & providers: The key differences and how to choose \nMemory & retrieval: How context and knowledge bases actually work \nData security: What happens with your data and why it matters \nAssistants & automation: What they are and why they’re different \n⚡ AI vs Traditional Automation \nWhy AI fundamentally changes how you think about automation \nHuman-in-the-loop vs straight-through processing \nReal use cases you can apply immediately \n🚀 Building with QuivaWorks \nLive demo: Create an AI assistant with behaviour\, knowledge & integrations \nReal example: A quote bot that hits your pricing engine and returns instant quotes \nWorkflow automation: Email trigger → Document processing → Quote generation \nLearning Objectives: \n\nA clear understanding of how AI works\nReal-world examples for your insurance business\nConfidence to evaluate AI tools\nPractical next steps for your team\n\nRegistrations: AI Fundamentals: From Theory to Practice
URL:https://uac.org.au/event/ai-fundamentals-from-theory-to-practice/
LOCATION:VIC
CATEGORIES:Education & Training
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DTSTART;TZID=Australia/Sydney:20260706T120000
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UID:10000179-1783339200-1783342800@uac.org.au
SUMMARY:Insight to Action: Using Complaints to Improve Products and Claims Outcomes
DESCRIPTION:Presenters: Peter Plustwik\, General Manager – Lloyd’s Australia & Natalie Whitbread\, Customer Oversight Manager\, Lloyd’s ANZ \nPresentation Summary \nThis presentation will provide an overview of Lloyd’s complaints process and our oversight role\, highlighting how complaints can provide valuable insights into products\, wordings\, and processes. It will also explore key thematic issues observed and how these trends can be leveraged constructively to drive improvement. \nLearning Objective \nUnderstand the Lloyd’s complaints process and how complaints data can be leveraged as a valuable source of insight into product design\, policy wordings\, and operational processes to enhance customer outcomes\, strengthen controls\, and support continuous improvement. \nRegistrations: Insight to Action: Using Complaints to Improve Products and Claims Outcomes \n 
URL:https://uac.org.au/event/insight-to-action-using-complaints-to-improve-products-and-claims-outcomes/
LOCATION:VIC
CATEGORIES:Education & Training
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