Underwriting Agencies Council Ltd

2026 State of Play in Accident & Health - 3 Part Virtual Event Series
2026-05-29 13:00 - 14:00, 2026-05-15 13:00 - 14:00, 2026-05-01 13:00 - 14:00 (Australia/Sydney)
A 3-part virtual event series with AHI underwriting, product, claims and AHI Assist experts.
Accident & Health can appear straightforward at placement – but it’s often one of the hardest covers to unwind when something goes wrong. Join our national underwriting, product, claims and AHI Assist expert panel as we examine the key themes shaping A&H programs, pricing and broker decision-making in 2026.
About the series
Across three focused sessions, we’ll examine:
Part 1: What drives different terms for similar clients | 1 May 2026, 1pm AEST
How workforce behaviour, policy intent, geography and operating context influence underwriting outcomes.
Part 2: What shapes A&H risk thinking today | 15 May 2026, 1pm AEST
How underwriting, product, claims and assistance perspectives shape how A&H risks are considered in today’s environment.
Part 3: Understanding A&H pricing and placing risks with more confidence | 29 May 2026, 1pm AEST
What factors influence pricing, and how brokers can place A&H risks they can stand behind.
Q&A: In each session, local underwriters ask the panel key questions and share real scenarios from working with our broker partners.
During the screening, members of our underwriting team will be available live via the chat panel to answer any questions you may have in real time.
What you’ll gain

Practical insights into A&H risk drivers in Australia
An understanding of how claims experience informs underwriting decisions
Greater clarity on why terms and pricing vary
A more structured approach to placing A&H risks
Attend all three sessions and earn 3 CPD points.

How it works

Register once for access to all three sessions, or select the individual sessions you’d like to attend
Attend live or watch on-demand at your convenience
1 CPD point awarded per completed session

Who should attend

A&H risk drivers
Claims-informed underwriting
Regional nuance in A&H placement
A&H pricing – from portfolio to individual accounts
Integrated support models

Registrations: https://www.ahiinsurance.com.au/broker-resources/virtual-event-series-2026-state-of-play-in-accident-and-health?utm_source=uac&utm_medium=third-party-newsletter&utm_campaign=ve-2026-state-of-play&utm_content=register

Preventing the Preventable: Inside Industry Risks
2026-05-28 12:00 - 13:00
Presenters: Damien Cullen (Head of Strategic Partnerships) & John Schroder (Head of Underwriting, Product & Pricing)
Building on “Beyond the ANZSIC Code,” this session explores the real operational risks across hospitality, manufacturing, and retail. Every industry faces unique challenges, and understanding them at a practical, operational level helps brokers anticipate issues before they escalate.
This session takes the next step beyond classification to uncover how factors like safety and compliance in hospitality, process and equipment risks in manufacturing, and workforce or supply chain exposures in retail shape a client’s true risk profile. The webinar highlights how proactive engagement and tools like SafetyCulture can help brokers partner more effectively with clients, reduce claim frequency, and strengthen insurer confidence.
Designed for brokers who want to deliver tailored, industry-specific value, this session continues the “Preventing the Preventable” series — and can be adapted to focus on a single industry or provide a comparative overview across all three.
Learning Objectives:
1.) Understand the unique operational risk profiles of key industries
Identify common and emerging risks in hospitality, manufacturing, and retail, and how they differ beyond surface-level classifications.
2.) Translate industry-specific insights into actionable risk strategies
Use operational understanding to develop more accurate and proactive client risk profiles.
3.) Leverage digital tools to capture and monitor risk indicators
Apply tools like SafetyCulture to identify, document, and manage high-frequency operational risks.
4.) Strengthen client relationships through industry expertise
Build credibility and trust by providing tailored, industry-relevant advice that adds value beyond policy placement.
5.) Promote proactive risk management and prevention
Encourage early intervention and preventive practices that reduce losses and improve insurance outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

Funding the Future: How Technology, Trends and Insights Are Shaping Our Industry
2026-05-27 12:00 - 13:00
Presenters: Claire Watson (Product Manager), Wai-Lum Tang (Head of Information Technology) & Cemal Akgul (Head of Risk & Collections).
This webinar, hosted by IQumulate Premium Funding, will provide an overview of the advantages of premium funding and offer an in-depth examination of its underlying mechanics. The session will include data-driven insights into the current business environment and analyse factors influencing business performance and borrower decision making, and their implications for premium funding. Additionally, we will discuss the evolving landscape of insurance distribution and technology, highlighting their roles in shaping the industry.
Learning Objectives:
• What is Premium Funding
• Benefits of Premium Funding
• Who and what can fund
• Understand the business environment and its impact on client behaviour
• Understand trends and how these are impacting decision making by borrowers and brokers
• Examine the current and upcoming changes in insurance distribution and understand how premium funding can support changes in consumer purchasing trends.
• Examine the use of technology in funding and funding businesses and how it can drive efficiencies in your own brokerage.
Registrations: Microsoft Virtual Events Powered by Teams

UAC EAP: Manager Essentials
2026-05-25 12:00 - 13:00
Presenter: Kim Connor (National Head of Psychological Services) – Procare Injury Management
This fast and focused 30‑minute session gives managers a clear understanding of how to use the UAC Employee Assistance Program (EAP) and Manager Assist to support team wellbeing and confidently navigate people‑related challenges.
In this short briefing, leaders will learn:

How to recognise early signs of mental health changes
What the UAC EAP offers and how employees can access it
How Manager Assist provides confidential coaching for leaders
How to talk about the EAP and reassure staff about confidentiality
The brief session is designed to be clear, actionable, and leadership‑oriented—giving managers the tools, language, and confidence to support their people while protecting their own wellbeing and make the most of the support available to them.

Registrations: https://events.teams.microsoft.com/event/3580b5bd-7460-4eb9-8445-526e63563ce7@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

CPS230 - final readiness checklist for agencies
2026-05-22 12:00 - 13:00
Agenda:

Brief recap of CPS 230 regulation
Applicability criteria
Practical steps how an agency and service provider needs to prepare
Managing CPS 230 obligations in practice

Learning Objectives:

Understand regulatory requirements and applicability of CPS 230
Get practical tools on what needs to be set in place to comply with CPS 230 as an agency and a service provider (not APRA-regulated entity)
Understand what oversight related to CPS 230 means

Registrations: Microsoft Virtual Events Powered by Teams

Emerging Industry Risks in Construction & Engineering and how to manage them
2026-05-18 12:00 - 13:00
Presenters: Angela Winkler (Partner) & Justin Khouri (Special Counsel, Property & Construction)
We will focus on the emerging insurance and legal risks in 2026 across a key industry sector for underwriting agencies – Construction & Infrastructure across Australia.
Learning Objectives:

Learning about the emerging insurance legal risks in the Construction & Infrastructure sector across Australia
How to effectively manage underwriting the risk & the claims response.

Registrations: Microsoft Virtual Events Powered by Teams

Tips & tricks for pricing, remediation and portfolio health
2026-05-15 12:00 - 13:00
Presenters: Collin Wang (Director) & Dr Jonathan Cohen (Principal)
Underwriting agencies operate in competitive markets where performance can shift quickly, and pricing capability is a key driver of both resilience and growth.
This session takes a practical, end-to-end view of key pricing concepts and their application within differing contexts. Recognising that MGAs vary widely in size, classes of business and pricing maturity, we focus on core principles that apply broadly, alongside pragmatic pathways to uplift capability in line with each agency’s context. We’ll bring this to life through illustrative case studies and examples, and share common pitfalls, limitations, and lessons learned from working with both MGAs and capacity providers.
Through the discussion, we will cover an end-to-end view of pricing processes including data, modelling, rate setting, go-to-market implementation (including rating engines), and ongoing monitoring and feedback loops, all supported by fit-for-purpose governance. We’ll show how stronger pricing practices enable not only timely course correction, but also more confident decision-making, sharper competitive positioning, and better-informed capacity conversations.
By the end of this session, attendees will be able to:

Identify their current level of pricing maturity and prioritise practical areas for uplift
Understand the end-to-end pricing pipeline and the role of governance throughout
Detect and respond to performance changes using structured monitoring and feedback loops
Improve rate-setting and implementation to ensure pricing intent is delivered in market
Use pricing insights to support stronger underwriting decisions and capacity discussions
Recognise common pitfalls across pricing, implementation and monitoring, and how to avoid them

Registrations: https://events.teams.microsoft.com/event/0d83f26a-b9a9-4afb-866e-435879bbacfb@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Descartes Insurance Parametric Agriculture
2026-05-14 12:00 - 13:00
Join Lynn Roehrig from Descartes Underwriting in this session to explore the evolution of Parametric insurance and its increasing relevance to Agricultural risks.
Learning Objectives:

Demystifying Parametric Insurance: An introduction to Parametric Insurance and its place in the current insurance market
Agricultural Resilience: Tailoring solutions to farm-specific perils
Speed of payout: Walking through the claims process and using data to indemnify insureds
Proof of concept: Practical examples and success stories of Parametric Insurance
The roadmap to cover: What submission information is required to start a conversation for Parametric Insurance

Registrations: Microsoft Virtual Events Powered by Teams

UAC CFC 2026 Melbourne Market Exchange
2026-05-13 09:00 - 14:00 | Melbourne Convention & Exhibition Centre
The NEW UAC Market Exchange App is available for broker registration for the market exchange and supports scanning exhibitor QR codes.
https://registration.crowdcomms.com/uacmelmx2026
Certificates will be issued 2-3 weeks post the market exchange electronically using data from the App. Minimum 25 scans.
5 NIBA CPD points
Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574

AFSL Compliance Obligations
2026-05-11 12:00 - 13:00
Presenter: Marjana Cvetanoska – Founder & CEO
Content Summary:
To provide financial services professionals with a comprehensive understanding of the compliance obligations under an Australian Financial Services Licence (AFSL), ensuring adherence to ASIC requirements and fostering a culture of ethical and responsible conduct.
Learning Objectives:

Understand the general obligations under Section 912A of the Corporations Act 2001, including acting efficiently, honestly, and fairly.
Learn the specific financial, conduct, and disclosure obligations relevant to different AFSL categories.
Explore the role and responsibilities of Responsible Managers, including maintaining organisational competence and ongoing training requirements.
Gain insights into ASIC’s expectations for risk management systems, breach reporting, and dispute resolution (including AFCA).
Review key regulatory guides (e.g., RG 104, RG 105, RG 166) and how they apply to day-to-day operations.
Identify common compliance pitfalls and strategies to mitigate regulatory risk.

Registrations: Microsoft Virtual Events Powered by Teams

Rhodian Network of Agencies
2026-05-08 12:00 - 13:00
Presenters:

Simon Lightbody, CEO, Rhodian
Jeff Miller, Senior Property Underwriter, Halo Underwriting
Richard Smith, CEO, Sync Underwriting
Andrew Batchelar, CEO, Batch Underwriting
Chris Kelly, CEO, Marinex Underwriting
Robert Higginson, Co-CEO, Scope Underwriting

Presentation covers Rhodian full suite of agencies including Halo, Sync, Batch, Marinex and Scope. Product information, appetite, limits, service and capacity all covered. Introduced by Simon Lightbody, with agency CEOs all presenting.
Registrations: Microsoft Virtual Events Powered by Teams

Marketing 101 for Insurance Brokers
2026-05-07 12:00 - 13:00
Presenters: Liz Telford (Chief Commercial Officer) & Brona Hyndman (Head of Marketing)
Content Summary
Understand how to build a personal or business brand that positions you as a trusted and approachable broker, not just another name in the market.
Learn practical strategies for differentiating yourself from competitors through authentic communication and consistent brand presentation.
Learning Objectives:
1. Crafting Your Broker Brand: How to Be Seen as Trusted, Approachable & Different
2. Positioning yourself beyond “just another broker.”
3. Social Media for Brokers: What to Post, Where to Post, and How Often
Registrations: Microsoft Virtual Events Powered by Teams

Document Intelligence – Turn Your Business Documents into Actionable Insights
2026-05-07 11:00 - 12:00
Every organisation sits on a vast collection of documents – contracts, agreements, engineering reports, architecture documents, project reports, research papers, tenders, policies and process documentation.
These documents contain critical business knowledge and insights, yet most organisations cannot easily access or leverage that intelligence.
As AI continues to mature, it is becoming significantly easier to extract insights from unstructured information. However, many organisations are still struggling with the fundamentals – fragmented storage, poor version control, and inconsistent document management.
The result?
Thousands of documents exist across the business, but the intelligence inside them remains largely untapped.
Forward-looking organisations are now changing this by implementing AI-enabled document intelligence, transforming everyday documents into searchable, structured and actionable knowledge assets.
Who This Webinar Is For

Business and operational leaders responsible for decision-making and efficiency
Data and technology leaders looking to unlock value from unstructured data
IT teams managing document platforms such as SharePoint, Google Drive or Dropbox
Organisations dealing with large volumes of contracts, reports or technical documentation
Anyone exploring how AI can be applied practically within their business

What You’ll Learn:

How to make your business documents AI-ready
Practical ways to reduce document chaos and manual effort
How leading organisations are enabling document intelligence
Approaches for unlocking insights from contracts, reports and technical documentation
A comparison of common document platforms including SharePoint, Google Drive and Dropbox
Which platforms work best for different business use cases

Registrations: https://ingrity.com/events/document-intelligence-turn-your-business-documents-into-actionable-insights/

Understanding Accident & Sickness Insurance: Protecting Clients When Life Doesn’t Go to Plan
2026-05-05 12:00 - 13:00
Presenters: Debra Crowe (General Manager) & Jono Edwards (Distribution Director)
Accidents and illness can strike without warning, leaving clients exposed to financial stress just when they need support the most. In this webinar, we’ll unpack the fundamentals of Accident & Sickness insurance and why it’s becoming an increasingly vital part of client protection strategies in 2026.
You’ll gain practical insight into how the products work, what it covers, and how to spot opportunities to add real value for your clients. Whether you’re new to this space or looking to refine your approach, this session will help you confidently discuss and position Accident & Sickness as part of a well-rounded insurance portfolio.
Learning Objectives:
1. Understand why Accident & Sickness cover is gaining importance in today’s risk landscape.
2. Learn what Accident & Sickness insurance typically covers — and common misconceptions to watch for.
3. Identify client profiles and scenarios where Accident & Sickness insurance adds business value.
Registrations: https://events.teams.microsoft.com/event/94ff0b56-d2fb-49a4-a0d9-24a30b994441@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Recent developments in vicarious liability
2026-04-30 12:00 - 13:00
Presenter: Janelle Barron, Special Counsel
Vicarious liability arises most commonly in employment contexts. Recent decisions have tested the scope and boundaries of this doctrine, culminating in the recent High Court decision in Bird v DP [2024 HCA 41]. We’ll explore the current boundaries of the doctrine and explore where these may continue to be tested.
By the end of this activity, participants will be able to:
• Identify and understand vicarious liability issues, including how they relate to employment contexts
• Understand the impact of recent court decision on vicarious liability, and how the doctrine of vicarious liability may evolve further
• Understand the impact of these changes on the risk framework for writing EPL and similar policies
• Understand the potential impact on their own business practices
Registrations: https://events.teams.microsoft.com/event/986ca28c-1493-4a08-ab03-e17174acaa19@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Leisure Liability: Understanding the Risks Behind the Fun
2026-04-29 12:00 - 13:00
Presenters: Paul Douglas – Managing Director & Andrea Durant – Underwriter
From adventure parks to aquatic centres, leisure and recreation businesses face unique liability exposures that standard cover just doesn’t address. This session unpacks the key risk areas in leisure operations, explores recent claims examples, and highlights how brokers can position Leisure Liability cover as a must-have for their clients.
Key learnings:
1. Identify the hidden exposures in leisure, sport, and recreation businesses
2. Learn how to explain liability protection in plain language clients understand
3. Understand where specialist cover outperforms standard liability policies
Registrations: Microsoft Virtual Events Powered by Teams
