Underwriting Agencies Council Ltd

Efficiency. Growth. Competitive Edge
2025-11-21 12:00 - 13:00 (Australia/Sydney)
Presenters

Clifton Warren (Clifton Warren Consulting)
Belynda Oliver (Intogreat Solutions)
David Seal (Unmand)
Kayla Crethar/Andrew Knowles (Macquarie)

We will review the latest industry benchmarking report from Macquarie Bank and explore how automation, AI, offshore resourcing, and risk-focused solutions can be applied within your business. We will also highlight the benefits these strategies deliver, including time and cost savings, increased productivity, and accelerated business growth.
Learning Objective
We will be offering perspectives from industry thought leaders to give your business a competitive edge
Registrations: https://events.teams.microsoft.com/event/d4e3c274-a81c-4c14-ab7c-b1be8d36da05@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
1 CPD & 1 CIP Accredited

Thursday Thought-Leaders: AFCA’s Emerging Approaches to Family Violence and Elder Financial Abuse
2025-11-20 12:00 - 13:00
Speaker
Chris Siemers – Ombudsman, Banking & Finance
This webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on two critical topics: Family Violence and Financial Abuse of Older People. Scheduled for release in November 2025, these living approach documents are informed by the voices of lived experience, sector expertise, and evolving industry practices.
During the session, we will explore the practical implications of these approaches for insurers, highlighting key considerations when interacting with vulnerable consumers.
Attendees will gain actionable insights into recognizing warning signs, understanding common issues, and identifying appropriate responses, including options for financial assistance and industry guidance.

Key Takeaways

With an insurance focus, we will unpack the AFCA Approach to Family Violence, including:

Warning signs of potential family violence and financial abuse
Common issues that may arise
Financial hardship and options for assistance

We will also discover insights into AFCA’s approach to Financial Abuse of Older People, including:

When firms should act
Common issues that may arise
Relevant industry guidance and codes of practice

Registrations: https://anziif.com/professional-development/webinars/afcas-emerging-approaches-to-family-violence-and-elder-financial-abuse

How do Australian Standards inform the scope and content of the duty of care
2025-11-19 12:00 - 13:00
Presenters: Rebecca Badra & Naomi Ferwerda
The presentation will cover how Australian Standards interact with the scope of cover under general liability policies. In addition, it will also consider how the role of Australian Standards will inform the applicability of exclusions.
Registrations: https://events.teams.microsoft.com/event/ff2d5f3d-e3f8-4e66-99c0-bfdf492fdd5d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Scaling Smarter. How Delta Insurance cut reconciliation time by 75% to scale without extra headcount
2025-11-17 12:00 - 13:00
Presenters: Alistair Harold, Co-Founder & CEO – Grappler and Jordan Urry, Group Chief Financial Officer – Delta Insurance

Audience
Underwriting Agencies
Presentation Summary
Growth is great, until your people and processes can’t keep up. In this practical session, Alistair Harold (Co-Founder of Grappler) and Jordan Urry (Group CFO, Delta Insurance) share how Delta transformed credit control and reconciliation to support 20% year-on-year growth without growing its finance team.
You’ll learn why policy systems aren’t designed to solve this problem, what to expect from a modern insurance settlement solution, and how Delta reduced a four-week reconciliation cycle down to just one – freeing up their finance team to focus on high-value work like forecasting, reporting, and supporting the wider business.
Learning objectives

Understand the operational challenges created by growth and legacy reconciliation processes
Learn how growth can expose weaknesses in manual finance processing and the downstream impact this can have on reporting, forecasting, and compliance.
Evaluate the limitations of traditional policy systems in managing credit control and reconciliation
Gain insights on why policy systems are not purpose-built to handle the nuances of the insurance back office and what this means for finance teams.
Explore the role and benefits of a specialised insurance accounting and settlement platform
Learn how purpose-built automation technology can streamline reconciliation, improve audit readiness, and reduce operational overheads.
Learn from a real-world case study (Delta Insurance)
Hear how Delta addressed these challenges and transformed their finance function to support their business growth goals

Registrations: https://events.teams.microsoft.com/event/4bbf5b61-5ade-4861-a7ad-c09da37a0330@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Thursday Thought-Leaders: Building Teams That Speak Up and Thrive
2025-11-13 12:00 - 13:00
Speaker
Dr. Nate Zettna – Lecturer in Leadership and Organisational Behaviour, The University of Sydney Business School
Registrations: https://anziif.com/professional-development/webinars/building-teams-that-speak-up-and-thrive

Emerging Risk Lifecycle Frameworks
2025-11-13 12:00 - 13:00
Presenter: Bob Anderson – Director
Underwriting agencies face a growing challenge in identifying and managing emerging risks as industries, technologies, and regulations evolve. This training session provides a structured approach to understanding the lifecycle of emerging risks, from initial identification to full standardization. By leveraging real-time risk intelligence, underwriters can enhance decision-making, improve portfolio resilience, and proactively adjust their strategies. The session covers key risk trends affecting underwriting, explores the role of data analytics and AI in risk assessment, and provides practical insights through live case studies
A core component of the training is the Four-Stage Emerging Risk Framework, which outlines how risks develop from new, untested concepts into standardized, insurable exposures.
Underwriters will learn to recognize early warning signs, respond to loss trends, implement mitigation strategies, and adapt policies as risks mature. The session also emphasizes the importance of real-time risk alerts, regulatory collaboration, and predictive analytics in shaping underwriting decisions. Through interactive discussions and real-world examples, participants will gain the tools needed to navigate the evolving risk landscape and strengthen their underwriting practices.
Registrations: https://events.teams.microsoft.com/event/0a25f908-59a4-4073-9d42-fefab5a4a930@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

The practice and principles of proportionate liability
2025-11-12 13:00 - 14:00
Proportionate liability can be a complex and tricky area of law to understand, particularly given the different statutory regimes that operate across Australia. If you’ve ever asked yourself ‘is this claim apportionable?’ or ‘who is a concurrent wrongdoer?’ or attempted to contract out of proportionate liability, then this seminar is for you.
Presented by Bridget Wall, Partner, Insurance
Registrations:
https://ecomms.hallandwilcox.com.au/s/c29d997f0827af7ece4d35dabafdb23c5cfa358a

Finity
2025-11-12 11:00 - 12:00
As soft market conditions continue in the commercial lines market, we will explore the current competitive environment, evolving risk landscape and tech-driven transformation. Join Susie Amos and Finity’s Commercial Lines practice to unpack the key growth and profitability metrics and themes impacting the industry.
Expressions of interest form: https://finityconsulting.my.salesforce-sites.com/dc/reg/eoi—optima-webinar-series

UAC 2025 Perth Market Exchange
2025-11-11 09:00 - 14:00 | Crown Burswood Grand Ballroom
The UAC event app will be available for broker registration 3 weeks out from the market exchange and supports scanning exhibitor QR codes.
Certificates will be issued electronically using data from the App. Minimum 25 scans.
Brokers will receive a QR code within the app. This will facilitate printed name tag and onsite scanning to support certificate.

Any questions relating to the Market Exchange, contact Tracey Claridge: traceyclaridge@uac.org.au or mobile: 0433 447 574
