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DTSTART;TZID=Australia/Sydney:20260917T120000
DTEND;TZID=Australia/Sydney:20260917T130000
DTSTAMP:20260818T055835
CREATED:20260813T231433Z
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SUMMARY:2026's Top 5 mistakes in Fleet Repair (and how to avoid them)
DESCRIPTION:Presenter: Colin Potts\, National Commercial Manager \nDiscover the Top 5 mistakes that Fleet Managers make in fleet repair so that you can better service/advise your existing fleet clients and expand your service in this area by attracting better quality prospects. \nLearning Objectives \n\nIdentifying the Top 5 mistakes Fleet Managers make when managing collision repair.\nPractical advice on how to avoid them.\nIdentifying best practice in Repair Management process.\nProven ways to save money\, time and increase safety in the management process.\nHow to use this knowledge to better service existing clients and attract new ones.\n\nRegistrations: https://events.teams.microsoft.com/event/b1c8a472-f4fc-4675-88b5-9b6bbd173a5d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/2026s-top-5-mistakes-in-fleet-repair-and-how-to-avoid-them/
CATEGORIES:Education & Training
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DTSTART;TZID=Australia/Sydney:20260921T120000
DTEND;TZID=Australia/Sydney:20260921T130000
DTSTAMP:20260818T055835
CREATED:20260813T232718Z
LAST-MODIFIED:20260813T232718Z
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SUMMARY:AI in insurance: beyond the hype to real broker impact
DESCRIPTION:Presenters: Tim Mole\, Head of Data & AI & Kathryn Considine\, Business Development Manager \nHow brokers can adopt AI to enhance efficiency\, reduce administrative friction\, and deliver better advice to clients – not just implementing tools\, but building the skills and change management practices to use them effectively. Practical guidance on adopting AI thoughtfully and responsibly\, from automating routine tasks to enhancing advisory services. Highlights critical thinking and change management\, not just the tech itself. \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/ai-in-insurance-beyond-the-hype-to-real-broker-impact/
CATEGORIES:Education & Training
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DTSTART;TZID=Australia/Sydney:20260922T120000
DTEND;TZID=Australia/Sydney:20260922T130000
DTSTAMP:20260818T055835
CREATED:20260813T060514Z
LAST-MODIFIED:20260813T060514Z
UID:10000198-1790078400-1790082000@uac.org.au
SUMMARY:The Anatomy of a Breach – A Practical Walkthrough of a Cyber Incident
DESCRIPTION:Presenters: \n\nKirsten Maley – Claims Director UK & Australia\nAnthony Wall\, Head of Underwriting\, Australia\nEllen Brookes\, Claims Specialist\, Australia\n\nA practical walkthrough of a real cyber incident\, exploring how cyber risks are assessed before a policy is bound\, what actually happens during the first hours and days of a cyber attack\, and how underwriting\, claims and incident response work together to help organisations recover. \nLearning Objectives \n\nUnderstand how cyber risk is assessed from an underwriting perspective\nLearn the anatomy of a cyber incident and the key stages of an effective response\nUnderstand the role of claims\, legal counsel and forensic investigators during a cyber event\nIdentify practical cyber controls and lessons learned to improve organisational resilience\n\nRegistrations: https://events.teams.microsoft.com/event/81ff603e-ad56-4aa0-80e4-5dd7fba0e30a@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3?source=copyLinkOneEventsShareDialog
URL:https://uac.org.au/event/the-anatomy-of-a-breach-a-practical-walkthrough-of-a-cyber-incident/
CATEGORIES:Education & Training
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DTSTART;TZID=Australia/Sydney:20260923T120000
DTEND;TZID=Australia/Sydney:20260923T130000
DTSTAMP:20260818T055835
CREATED:20260814T043003Z
LAST-MODIFIED:20260814T043003Z
UID:10000205-1790164800-1790168400@uac.org.au
SUMMARY:Knowing Your Marketing Options to Drive Growth
DESCRIPTION:Presenter: Caroline Healy – CEO \nWhen it comes to marketing your insurance business\, the options can feel endless — and expensive. But not every channel or strategy suits every business. \nIn this practical session\, we’ll explore how to choose the right marketing mix to reach your ideal clients and support business growth. You’ll discover: \n1. The key marketing channels that actually work\n2. How to decide where to invest\n3. How to measure what’s working so you can do more of it \nPerfect for insurance professionals looking to grow smarter\, not just bigger — this session will help you confidently navigate your marketing options and focus on what delivers results. \nRegistrations: Knowing Your Marketing Options to Drive Growth
URL:https://uac.org.au/event/knowing-your-marketing-options-to-drive-growth/
CATEGORIES:Education & Training
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DTSTART;TZID=Australia/Sydney:20260924T120000
DTEND;TZID=Australia/Sydney:20260924T130000
DTSTAMP:20260818T055835
CREATED:20260814T000537Z
LAST-MODIFIED:20260814T000537Z
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SUMMARY:Broking 2030
DESCRIPTION:Presenter: TBC \nWhat does the future of Australian broking look like? \nThis webinar traces a decade of Australian broking trends against global benchmarks\, unpacks the headline challenges reshaping the market today\, and explores approaches to tackling them. Brokers and underwriting agencies will walk away with practical insights to help plan their next five years. For example\, how can brokers harness AI while proving their irreplaceable value? Sign up and find out… \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/broking-2030/
CATEGORIES:Education & Training
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DTSTART;TZID=Australia/Sydney:20260929T120000
DTEND;TZID=Australia/Sydney:20260929T130000
DTSTAMP:20260818T055835
CREATED:20260813T235623Z
LAST-MODIFIED:20260813T235623Z
UID:10000203-1790683200-1790686800@uac.org.au
SUMMARY:The Claims Advantage: Helping Brokers Deliver Better Outcomes for Clients
DESCRIPTION:Presenters: \n\nMitchell Campbell-Grey – Claims Operations Manager VIC/TAS\nGeorge Grasso – EGM Claims and Procurement\n\nClaims represent the moment of truth in the insurance relationship. While policy placement is important\, a broker’s value is often most evident when a client experiences a loss and requires support through the claims process. \nThis webinar will explore the broker’s role in facilitating effective claims outcomes\, including early intervention\, claims preparation\, communication strategies\, and managing client expectations. Through practical examples and real-world claim scenarios\, attendees will gain insights into common challenges\, avoidable delays\, and best-practice approaches that can improve the claims experience for both clients and insurers. \nThe session will provide actionable guidance brokers can apply immediately to strengthen client relationships and enhance claims outcomes. \nAt the completion of this webinar\, participants will be able to: \nUnderstand the key stages of the insurance claims process and the responsibilities of stakeholders throughout the claim lifecycle.\nIdentify common factors that contribute to claim delays\, disputes\, or adverse outcomes.\nRecognise the critical role brokers play in supporting clients before\, during\, and after a claim event.\nApply best-practice communication and documentation strategies to improve claims efficiency and client satisfaction.\nDevelop practical approaches to managing client expectations throughout the claims journey.\nUse lessons learned from real claim scenarios to improve future risk and insurance discussions with clients. \nRegistrations:Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/the-claims-advantage-helping-brokers-deliver-better-outcomes-for-clients/
CATEGORIES:Education & Training
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