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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260909T120000
DTEND;TZID=Australia/Sydney:20260909T130000
DTSTAMP:20260818T070756
CREATED:20260813T051353Z
LAST-MODIFIED:20260813T051655Z
UID:10000195-1788955200-1788958800@uac.org.au
SUMMARY:Offshore Staffing: How to Scale to New Heights
DESCRIPTION:Presenter: Daniel Breese – GM Growth \nPresentation Summary: \nMost businesses don’t fail because they cannot find talent \nThey fail because: \n\nLeaders won’t let go.\nStaff aren’t delegated to effectively.\nProcesses aren’t documented.\nManagers don’t know how to lead global teams.\nKey people remain trapped in administration.\n\nThis webinar will show attendees how businesses move from: Owner-dependent → Team-driven → Scalable. \nLearning Objectives: \n\nDelegation\nRetaining key local staff\nManagement of staff\nCreating scalable systems and workflows\n\nRegistrations: Offshore Staffing: The Secret Tips To Transform Your Business | Join meeting in Teams | Microsoft Teams
URL:https://uac.org.au/event/offshore-staffing-how-to-scale-to-new-heights/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/ASW_white-background_03Oct18.png
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260910T120000
DTEND;TZID=Australia/Sydney:20260910T130000
DTSTAMP:20260818T070756
CREATED:20260813T054815Z
LAST-MODIFIED:20260813T054853Z
UID:10000197-1789041600-1789045200@uac.org.au
SUMMARY:Importance of Trade Credit Insurance - Protecting your clients credit risk
DESCRIPTION:Presenters: Jordan Penny – National Sales Manager & Jamie Draper – Director \nPresentation summary: \n\nWhy Trade Credit Insurance is important in a business that deals on Credit terms.\nHow to mitigate there risk when it comes to extending credit terms.\nHow a business can grow into a new market using Trade Credit Insurance\nHow claims are paid\n\nLearning Objectives: \n\nUnderstanding Trade Credit Insurance\nUnderstanding how claims are paid\nLearning when a business has a need and how you can mitigate there credit risks\n\nRegistrations: https://events.teams.microsoft.com/event/e690a3d5-8d1d-4a24-a32d-3c330280b859@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3?source=copyLinkOneEventsShareDialog
URL:https://uac.org.au/event/importance-of-trade-credit-insurance-protecting-your-clients-credit-risk/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260916T120000
DTEND;TZID=Australia/Sydney:20260916T130000
DTSTAMP:20260818T070756
CREATED:20260813T234630Z
LAST-MODIFIED:20260813T234630Z
UID:10000202-1789560000-1789563600@uac.org.au
SUMMARY:Smarter Claims Management or Creating Problems Faster? The Reality of AI Adoption
DESCRIPTION:Presenters: TBC \nAI is being rapidly adopted across the insurance and claims market\, with significant investment being made in new tools\, automation and data-driven processes. But is it delivering meaningful transformation for frontline claims teams and end customers\, or simply helping the industry move faster around the same underlying issues? \nThis session will explore the reality of AI adoption in claims management\, looking beyond the hype to consider where AI is genuinely improving service delivery and where operational challenges still remain. \nThe discussion will include: \n\nCurrent AI use cases across insurance and claims\nWhy inefficiencies persist despite technology investment\nHow legacy systems\, data quality\, reporting gaps & bordereaux challenges impact service delivery\nWhere claims automation works best and key risks to consider\nBalancing AI capability with human judgment and accountability\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/smarter-claims-management-or-creating-problems-faster-the-reality-of-ai-adoption/
CATEGORIES:Education & Training
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260917T120000
DTEND;TZID=Australia/Sydney:20260917T130000
DTSTAMP:20260818T070756
CREATED:20260813T231433Z
LAST-MODIFIED:20260813T231433Z
UID:10000199-1789646400-1789650000@uac.org.au
SUMMARY:2026's Top 5 mistakes in Fleet Repair (and how to avoid them)
DESCRIPTION:Presenter: Colin Potts\, National Commercial Manager \nDiscover the Top 5 mistakes that Fleet Managers make in fleet repair so that you can better service/advise your existing fleet clients and expand your service in this area by attracting better quality prospects. \nLearning Objectives \n\nIdentifying the Top 5 mistakes Fleet Managers make when managing collision repair.\nPractical advice on how to avoid them.\nIdentifying best practice in Repair Management process.\nProven ways to save money\, time and increase safety in the management process.\nHow to use this knowledge to better service existing clients and attract new ones.\n\nRegistrations: https://events.teams.microsoft.com/event/b1c8a472-f4fc-4675-88b5-9b6bbd173a5d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/2026s-top-5-mistakes-in-fleet-repair-and-how-to-avoid-them/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260921T120000
DTEND;TZID=Australia/Sydney:20260921T130000
DTSTAMP:20260818T070756
CREATED:20260813T232718Z
LAST-MODIFIED:20260813T232718Z
UID:10000200-1789992000-1789995600@uac.org.au
SUMMARY:AI in insurance: beyond the hype to real broker impact
DESCRIPTION:Presenters: Tim Mole\, Head of Data & AI & Kathryn Considine\, Business Development Manager \nHow brokers can adopt AI to enhance efficiency\, reduce administrative friction\, and deliver better advice to clients – not just implementing tools\, but building the skills and change management practices to use them effectively. Practical guidance on adopting AI thoughtfully and responsibly\, from automating routine tasks to enhancing advisory services. Highlights critical thinking and change management\, not just the tech itself. \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/ai-in-insurance-beyond-the-hype-to-real-broker-impact/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Javln-Logo.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260922T120000
DTEND;TZID=Australia/Sydney:20260922T130000
DTSTAMP:20260818T070756
CREATED:20260813T060514Z
LAST-MODIFIED:20260813T060514Z
UID:10000198-1790078400-1790082000@uac.org.au
SUMMARY:The Anatomy of a Breach – A Practical Walkthrough of a Cyber Incident
DESCRIPTION:Presenters: \n\nKirsten Maley – Claims Director UK & Australia\nAnthony Wall\, Head of Underwriting\, Australia\nEllen Brookes\, Claims Specialist\, Australia\n\nA practical walkthrough of a real cyber incident\, exploring how cyber risks are assessed before a policy is bound\, what actually happens during the first hours and days of a cyber attack\, and how underwriting\, claims and incident response work together to help organisations recover. \nLearning Objectives \n\nUnderstand how cyber risk is assessed from an underwriting perspective\nLearn the anatomy of a cyber incident and the key stages of an effective response\nUnderstand the role of claims\, legal counsel and forensic investigators during a cyber event\nIdentify practical cyber controls and lessons learned to improve organisational resilience\n\nRegistrations: https://events.teams.microsoft.com/event/81ff603e-ad56-4aa0-80e4-5dd7fba0e30a@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3?source=copyLinkOneEventsShareDialog
URL:https://uac.org.au/event/the-anatomy-of-a-breach-a-practical-walkthrough-of-a-cyber-incident/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260923T120000
DTEND;TZID=Australia/Sydney:20260923T130000
DTSTAMP:20260818T070756
CREATED:20260814T043003Z
LAST-MODIFIED:20260814T043003Z
UID:10000205-1790164800-1790168400@uac.org.au
SUMMARY:Knowing Your Marketing Options to Drive Growth
DESCRIPTION:Presenter: Caroline Healy – CEO \nWhen it comes to marketing your insurance business\, the options can feel endless — and expensive. But not every channel or strategy suits every business. \nIn this practical session\, we’ll explore how to choose the right marketing mix to reach your ideal clients and support business growth. You’ll discover: \n1. The key marketing channels that actually work\n2. How to decide where to invest\n3. How to measure what’s working so you can do more of it \nPerfect for insurance professionals looking to grow smarter\, not just bigger — this session will help you confidently navigate your marketing options and focus on what delivers results. \nRegistrations: Knowing Your Marketing Options to Drive Growth
URL:https://uac.org.au/event/knowing-your-marketing-options-to-drive-growth/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/We_Are_Savvy_Logo.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260924T120000
DTEND;TZID=Australia/Sydney:20260924T130000
DTSTAMP:20260818T070756
CREATED:20260814T000537Z
LAST-MODIFIED:20260814T000537Z
UID:10000204-1790251200-1790254800@uac.org.au
SUMMARY:Broking 2030
DESCRIPTION:Presenter: TBC \nWhat does the future of Australian broking look like? \nThis webinar traces a decade of Australian broking trends against global benchmarks\, unpacks the headline challenges reshaping the market today\, and explores approaches to tackling them. Brokers and underwriting agencies will walk away with practical insights to help plan their next five years. For example\, how can brokers harness AI while proving their irreplaceable value? Sign up and find out… \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/broking-2030/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Xceedance-Logo.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260929T120000
DTEND;TZID=Australia/Sydney:20260929T130000
DTSTAMP:20260818T070756
CREATED:20260813T235623Z
LAST-MODIFIED:20260813T235623Z
UID:10000203-1790683200-1790686800@uac.org.au
SUMMARY:The Claims Advantage: Helping Brokers Deliver Better Outcomes for Clients
DESCRIPTION:Presenters: \n\nMitchell Campbell-Grey – Claims Operations Manager VIC/TAS\nGeorge Grasso – EGM Claims and Procurement\n\nClaims represent the moment of truth in the insurance relationship. While policy placement is important\, a broker’s value is often most evident when a client experiences a loss and requires support through the claims process. \nThis webinar will explore the broker’s role in facilitating effective claims outcomes\, including early intervention\, claims preparation\, communication strategies\, and managing client expectations. Through practical examples and real-world claim scenarios\, attendees will gain insights into common challenges\, avoidable delays\, and best-practice approaches that can improve the claims experience for both clients and insurers. \nThe session will provide actionable guidance brokers can apply immediately to strengthen client relationships and enhance claims outcomes. \nAt the completion of this webinar\, participants will be able to: \nUnderstand the key stages of the insurance claims process and the responsibilities of stakeholders throughout the claim lifecycle.\nIdentify common factors that contribute to claim delays\, disputes\, or adverse outcomes.\nRecognise the critical role brokers play in supporting clients before\, during\, and after a claim event.\nApply best-practice communication and documentation strategies to improve claims efficiency and client satisfaction.\nDevelop practical approaches to managing client expectations throughout the claims journey.\nUse lessons learned from real claim scenarios to improve future risk and insurance discussions with clients. \nRegistrations:Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/the-claims-advantage-helping-brokers-deliver-better-outcomes-for-clients/
CATEGORIES:Education & Training
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