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DTSTART;TZID=Australia/Sydney:20260929T120000
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SUMMARY:The Claims Advantage: Helping Brokers Deliver Better Outcomes for Clients
DESCRIPTION:Presenters: \n\nMitchell Campbell-Grey – Claims Operations Manager VIC/TAS\nGeorge Grasso – EGM Claims and Procurement\n\nClaims represent the moment of truth in the insurance relationship. While policy placement is important\, a broker’s value is often most evident when a client experiences a loss and requires support through the claims process. \nThis webinar will explore the broker’s role in facilitating effective claims outcomes\, including early intervention\, claims preparation\, communication strategies\, and managing client expectations. Through practical examples and real-world claim scenarios\, attendees will gain insights into common challenges\, avoidable delays\, and best-practice approaches that can improve the claims experience for both clients and insurers. \nThe session will provide actionable guidance brokers can apply immediately to strengthen client relationships and enhance claims outcomes. \nAt the completion of this webinar\, participants will be able to: \nUnderstand the key stages of the insurance claims process and the responsibilities of stakeholders throughout the claim lifecycle.\nIdentify common factors that contribute to claim delays\, disputes\, or adverse outcomes.\nRecognise the critical role brokers play in supporting clients before\, during\, and after a claim event.\nApply best-practice communication and documentation strategies to improve claims efficiency and client satisfaction.\nDevelop practical approaches to managing client expectations throughout the claims journey.\nUse lessons learned from real claim scenarios to improve future risk and insurance discussions with clients. \nRegistrations:Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/the-claims-advantage-helping-brokers-deliver-better-outcomes-for-clients/
CATEGORIES:Education & Training
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