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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260820T120000
DTEND;TZID=Australia/Sydney:20260820T130000
DTSTAMP:20260817T221317
CREATED:20260521T033249Z
LAST-MODIFIED:20260521T033249Z
UID:10000174-1787227200-1787230800@uac.org.au
SUMMARY:HAYLO People Talent Insights & Salary Survey 2026
DESCRIPTION:Presenter: Andrew Smith (Director & Co-Owner) – HAYLO People \nPresentation Summary\nJoin HAYLO People as we unveil the findings of our 2026 General Insurance Talent Insights & Salary Survey. This exclusive session explores the forces shaping Australia’s Insurance workforce\, from evolving salary benchmarks and benefit trends to the transformative impacts of AI and automation. \nAttendees will gain practical\, data-driven insights to guide workforce planning\, enhance retention\, and position their business as an employer of choice in a fast-changing market. \nLearning Objectives \n\nUnderstand: The latest salary benchmarks\, benefits\, and candidate motivators shaping the 2026 Insurance employment landscape.\nAnalyse: The impact of the ever-changing demands across the General Insurance industry and the impact these on roles\, required skills\, and attraction strategies.\nApply: Workforce data to strengthen planning\, retention\, and recruitment decisions.\nEnhance: Strengthen your organisation’s position as an employer of choice through informed\, competitive employment strategies.\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/haylo-people-talent-insights-salary-survey-2026/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Haylo-People-Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260820T140000
DTEND;TZID=Australia/Sydney:20260820T144000
DTSTAMP:20260817T221317
CREATED:20260804T052042Z
LAST-MODIFIED:20260804T052114Z
UID:10000194-1787234400-1787236800@uac.org.au
SUMMARY:Painful year-end? The next one doesn't have to be.
DESCRIPTION:Thursday 20 August | 2:00–2:45pm AEST \nJoin Ben Ko\, AgGuard\, and Colleen MacCarthy and Alistair Harold\, Grappler.io for a practical discussion on how insurance finance teams are building confidence in their numbers\, improving visibility throughout the month\, and making year-end more predictable. \nRegistration page:\nhttps://www.grappler.io/webinar-year-end
URL:https://uac.org.au/event/painful-year-end-the-next-one-doesnt-have-to-be/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Grappler-logo-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260821T130000
DTEND;TZID=Australia/Sydney:20260821T140000
DTSTAMP:20260817T221317
CREATED:20260706T045732Z
LAST-MODIFIED:20260727T011646Z
UID:10000192-1787317200-1787320800@uac.org.au
SUMMARY:Prompt Engineering & Context Engineering
DESCRIPTION:Presenter: Diwarka Sinha – Solutions Architect\, Xceedance \nStop getting mediocre AI outputs\, and start commanding exceptional results. \nThis hands-on webinar reveals the science behind effective prompting\, transforming how you communicate with AI tools. Learn why small wording changes deliver dramatically different outcomes. Master powerful techniques to unlock AI’s potential: zero-shot\, few-shot\, chain-of-thought\, and role prompting. Discover context engineering secrets that turn generic responses into tailored\, insurance-ready outputs. Understand how enterprise AI systems differ from general models and adapt your approach accordingly. Diagnose common prompt failures and build systematic debugging skills. \nWalk away crafting prompts that deliver consistent\, professional results every time. Your AI productivity revolution starts here. \nLearning Objectives: \n\nUnderstand what a “prompt” is and how its structure directly affects the quality and reliability of AI outputs\nApply a range of prompting techniques: zero-shot\, few-shot\, chain-of-thought\, and role prompting\nUnderstand context engineering – how to provide the right background information to an AI system for better results\nWrite prompts that produce consistent\, structured\, professional outputs suitable for insurance workflows\nUnderstand the difference between prompting a general model vs/ a fine-tuned or RAG-augmented enterprise system\nIdentify common prompt failures and learn to iterate and debug prompts systematically.\n\nRegistrations: https://events.teams.microsoft.com/event/abe64fe9-e774-494e-89bb-7ab521db6378@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/prompt-engineering-context-engineering/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Xceedance-Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260824T120000
DTEND;TZID=Australia/Sydney:20260824T130000
DTSTAMP:20260817T221317
CREATED:20260521T032204Z
LAST-MODIFIED:20260521T032204Z
UID:10000173-1787572800-1787576400@uac.org.au
SUMMARY:Before\, During\, and After the Loss: A Collaborative Approach to Prevention and Response
DESCRIPTION:Presenters: Owen Boak (Senior Assessment Consultant) & Christine Boak (Senior Assesment Consultant) – Elements Group \nPresentation Summary\nFrom Assessment to Resolution: How the Right Actions at the Right Time Reduce Claim Costs and outcomes \nLearning Objectives \n\nPre loss risk assessments and the use of digital twins\nThe importance of prompt action following a loss\nPre loss planning / mitigation to prevent or limit loss\nThe ability of claims responders to limit loss following a claimed event and obstacles to this process\nCollaborative approaches how does this look in the real world.\nCase studies relating to losses\n\nRegistrations: https://events.teams.microsoft.com/event/2e6d56d7-1d38-47e2-a137-af6c52779557@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/before-during-and-after-the-loss-a-collaborative-approach-to-prevention-and-response/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Elements_Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260826T120000
DTEND;TZID=Australia/Sydney:20260826T130000
DTSTAMP:20260817T221317
CREATED:20260706T024817Z
LAST-MODIFIED:20260706T024921Z
UID:10000188-1787745600-1787749200@uac.org.au
SUMMARY:The emerging cyber landscape: trends\, personal liability and what brokers\, underwriters and claims teams need to know
DESCRIPTION:Presenter: Matthew Pokarier | Principal Lawyer – Meridian Lawyers \nDelivered by Meridian Lawyers’ cyber insurance expert\, this webinar will examine the evolving cyber risk landscape and the implications for brokers\, underwriters\, and claims teams. \nAs cyber risk continues to move beyond IT and not whole of business governance\, this session will explore the latest trends in cyber insurance\, emerging legal and regulatory risks\, and the increasing focus on accountability for directors\, officers\, and executives when cybersecurity governance fails. \nThe webinar will provide practical insights into current and emerging claims trends\, the impact of AI and other developing technologies and the types of cyber risks that brokers\, underwriters\, and claims teams are likely to encounter in the future. It will also consider where personal liability may arise for directors and executives\, what reasonable steps may look like in practice and how these issues may influence underwriting decisions\, claims assessment and advice to insureds. \nThe session will also address the legality of ransom payments under Australian and international sanctions regimes\, the boundaries between lawful and unlawful negotiation conduct and the implications of Australia’s mandatory ransom payment reporting regime for insureds\, insurers\, and claims management. \nAttendees will leave with a practical understanding of emerging cyber risks\, key governance considerations\, and a checklist to support more effective conversations with insureds about cyber preparedness\, incident response\, governance maturity\, and future insurability. \nLearning objectives \nAttendees will gain an understanding of: \n\nThe fastest growing areas of cyber risk and their implications for cyber insurance\nHow AI other emerging technologies are reshaping the cyber threat landscape\nThe impact of evolving legal\, regulatory\, claims and governance risks on brokers\, underwriters\, claims teams and insureds\nWhere personal liability can arise for directors\, officers\, and executives when cyber risk is not adequately governed\nWhat reasonable steps for cyber oversight may look like in practice\, including risk appetite\, assurance\, testing\, supplier controls\, and incident readiness\nThe legal and practical considerations associated with ransom payments\, including Australian and international sanctions regimes\nAustralia’s mandatory ransom payment reporting requirements and their implications for claims handling\, incident response\, and advice to insureds\nWhat underwriters may be asked to insure in the future\, and how brokers and claims teams can support insureds to better understand and evidence their cyber governance maturity\n\nRegistrations: The emerging cyber landscape: trends\, personal liability and what brokers\, underwriters and claims teams need to know
URL:https://uac.org.au/event/the-emerging-cyber-landscape-trends-personal-liability-and-what-brokers-underwriters-and-claims-teams-need-to-know/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/Meridian-lawyers-logo-blog-e1783306147667.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260827T120000
DTEND;TZID=Australia/Sydney:20260827T130000
DTSTAMP:20260817T221317
CREATED:20260706T050305Z
LAST-MODIFIED:20260706T050305Z
UID:10000193-1787832000-1787835600@uac.org.au
SUMMARY:AI: Insurance Use Cases & What’s Next?
DESCRIPTION:Presenters: TBC \nMove beyond theory and see AI transforming insurance right now. This final webinar in the four-part series from Xceedance and the UAC takes you inside real implementations across underwriting\, claims\, distribution\, and operations. \nLearn from others’ successes and failures through candid case study analysis. Discover what actually works and the pitfalls to avoid. Peek over the horizon at emerging use cases reshaping our industry over the next 3-5 years. \nThis isn’t just observation: it’s activation. Identify concrete AI opportunities for your specific role and team. Master vendor evaluation frameworks that protect your organisation from costly mistakes. Leave with a personal action plan ready for Monday morning. \nLearning Objectives: \n\nSee how AI is being deployed across real insurance organisations today – in underwriting\, claims\, distribution\, and operations\nCritically evaluate real-world AI implementations: what worked\, what didn’t and why\nUnderstand the emerging AI use cases on the horizon for the insurance sector over the next 3-5 years\nIdentify 2-3 concrete AI opportunities relevant to your own role or team\nLeave with a personal action plan: specific steps to take back to work immediately after the course\nUnderstand how to evaluate and select AI tools or vendors responsibly for insurance applications.2\n\nRegistrations: https://events.teams.microsoft.com/event/7aee81b1-dd89-49c2-9593-75bdf7729b79@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/ai-insurance-use-cases-whats-next/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Xceedance-Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260828T120000
DTEND;TZID=Australia/Sydney:20260828T130000
DTSTAMP:20260817T221317
CREATED:20260521T035857Z
LAST-MODIFIED:20260521T040554Z
UID:10000175-1787918400-1787922000@uac.org.au
SUMMARY:Insurance Contracts Act Fundamentals
DESCRIPTION:Presenter: Michael Polorotoff (Partner) – Moray & Agnew Lawyers \nPresentation Summary\nAn introduction to fundamental provisions on the Insurance Contracts Act \nRegistrations: https://events.teams.microsoft.com/event/c4ecda39-13bd-4289-a33a-973ffabce432@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/an-introduction-to-fundamental-provisions-on-the-insurance-contracts-act/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Moray-Agnew-Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260831T120000
DTEND;TZID=Australia/Sydney:20260831T130000
DTSTAMP:20260817T221317
CREATED:20260706T022752Z
LAST-MODIFIED:20260706T022752Z
UID:10000187-1788177600-1788181200@uac.org.au
SUMMARY:Strata claims masterclass: risks\, trends and lessons from the field
DESCRIPTION:Presenters: \n\nRyan Neville – Head of Strata\, Crawford & Company (Australia)\nNatalie Manusu – Strata External Claims Adjuster\, Crawford & Company (Australia)\n\nStrata claims continue to evolve in complexity\, driven by ageing infrastructure\, building defects\, severe weather events and emerging risks such as electric vehicle charging systems and lithium-ion batteries. \nDrawing on Crawford’s experience managing strata claims across Australia\, this webinar will explore the key trends shaping the market\, common claim scenarios that lead to delays and disputes\, and practical lessons learned from real-world losses. Attendees will gain insights into improving claim outcomes\, identifying risk exposures earlier and supporting clients through increasingly complex strata environments. \nLearning objectives: \nUpon completion of this webinar\, participants will be able to: \n\nIdentify the primary risks driving strata claims across Australia.\nUnderstand how water damage\, defects\, catastrophe losses and emerging risks contribute to claim complexity.\nRecognise common causes of delays\, disputes and increased costs within strata claims.\nApply practical considerations during placement\, renewal and claims management to improve outcomes.\nUnderstand the importance of early engagement and effective stakeholder management in complex strata losses.\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/strata-claims-masterclass-risks-trends-and-lessons-from-the-field/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/sponsors/Crawford-Logo-Blue.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260901T120000
DTEND;TZID=Australia/Sydney:20260901T130000
DTSTAMP:20260817T221317
CREATED:20260813T233449Z
LAST-MODIFIED:20260813T233449Z
UID:10000201-1788264000-1788267600@uac.org.au
SUMMARY:Safeguard Insurance: Protecting Those Who Care for Others
DESCRIPTION:Presenter: Suzanne Connors\, Director & Underwriter \nSafeguard Insurance is designed for professionals and organisations providing care\, education\, and community services. This webinar explores the unique risks of working with vulnerable people\, outlines the types of claims most often seen\, and helps brokers confidently tailor cover for clients in this essential sector. \nLearning Objectives\n1. Understand Safeguard’s coverage for care\, education\, and community service providers\n2. Learn how to assess client needs and common coverage gaps\n3. Understand what practical support and resources are available to support clients\n \nRegistrations: Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/safeguard-insurance-protecting-those-who-care-for-others/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/members-logo/Precision-Underwriting-Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260908T120000
DTEND;TZID=Australia/Sydney:20260908T130000
DTSTAMP:20260817T221317
CREATED:20260813T052803Z
LAST-MODIFIED:20260813T052803Z
UID:10000196-1788868800-1788872400@uac.org.au
SUMMARY:SMEs are going to get caught up in climate change reporting
DESCRIPTION:Presenter: Bob Anderson – Founder \nAlthough SMEs are not directly subject to ASRS reporting\, they will be indirectly captured through Scope 3 obligations. Larger entities — including insurers and major brokers — must disclose indirect (Scope 3) greenhouse gas emissions from their entire value chain \nBy the end of this session\, participants will: \n\nUnderstand how ASRS (AASB S1 & S2) and ESG regulations impact underwriting\, disclosure\, and capacity decisions.\nIdentify emerging ESG-related risks and liabilities across insured sectors\, including Scope 3 value chain exposures.\nApply ESG factors in risk selection\, pricing\, and client engagement.\nEnhance governance frameworks to integrate ESG into underwriting and portfolio management.\nPosition their agency for sustainable growth and stronger market reputation through ESG readiness.\n\nRegistrations: SMEs are going to get caught up in climate change reporting | Join meeting in Teams | Microsoft Teams
URL:https://uac.org.au/event/smes-are-going-to-get-caught-up-in-climate-change-reporting/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BRM-logo-blog.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260909T120000
DTEND;TZID=Australia/Sydney:20260909T130000
DTSTAMP:20260817T221317
CREATED:20260813T051353Z
LAST-MODIFIED:20260813T051655Z
UID:10000195-1788955200-1788958800@uac.org.au
SUMMARY:Offshore Staffing: How to Scale to New Heights
DESCRIPTION:Presenter: Daniel Breese – GM Growth \nPresentation Summary: \nMost businesses don’t fail because they cannot find talent \nThey fail because: \n\nLeaders won’t let go.\nStaff aren’t delegated to effectively.\nProcesses aren’t documented.\nManagers don’t know how to lead global teams.\nKey people remain trapped in administration.\n\nThis webinar will show attendees how businesses move from: Owner-dependent → Team-driven → Scalable. \nLearning Objectives: \n\nDelegation\nRetaining key local staff\nManagement of staff\nCreating scalable systems and workflows\n\nRegistrations: Offshore Staffing: The Secret Tips To Transform Your Business | Join meeting in Teams | Microsoft Teams
URL:https://uac.org.au/event/offshore-staffing-how-to-scale-to-new-heights/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/ASW_white-background_03Oct18.png
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260910T120000
DTEND;TZID=Australia/Sydney:20260910T130000
DTSTAMP:20260817T221317
CREATED:20260813T054815Z
LAST-MODIFIED:20260813T054853Z
UID:10000197-1789041600-1789045200@uac.org.au
SUMMARY:Importance of Trade Credit Insurance - Protecting your clients credit risk
DESCRIPTION:Presenters: Jordan Penny – National Sales Manager & Jamie Draper – Director \nPresentation summary: \n\nWhy Trade Credit Insurance is important in a business that deals on Credit terms.\nHow to mitigate there risk when it comes to extending credit terms.\nHow a business can grow into a new market using Trade Credit Insurance\nHow claims are paid\n\nLearning Objectives: \n\nUnderstanding Trade Credit Insurance\nUnderstanding how claims are paid\nLearning when a business has a need and how you can mitigate there credit risks\n\nRegistrations: https://events.teams.microsoft.com/event/e690a3d5-8d1d-4a24-a32d-3c330280b859@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3?source=copyLinkOneEventsShareDialog
URL:https://uac.org.au/event/importance-of-trade-credit-insurance-protecting-your-clients-credit-risk/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/CTCS_HORIZONTAL-2.png
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260916T120000
DTEND;TZID=Australia/Sydney:20260916T130000
DTSTAMP:20260817T221317
CREATED:20260813T234630Z
LAST-MODIFIED:20260813T234630Z
UID:10000202-1789560000-1789563600@uac.org.au
SUMMARY:Smarter Claims Management or Creating Problems Faster? The Reality of AI Adoption
DESCRIPTION:Presenters: TBC \nAI is being rapidly adopted across the insurance and claims market\, with significant investment being made in new tools\, automation and data-driven processes. But is it delivering meaningful transformation for frontline claims teams and end customers\, or simply helping the industry move faster around the same underlying issues? \nThis session will explore the reality of AI adoption in claims management\, looking beyond the hype to consider where AI is genuinely improving service delivery and where operational challenges still remain. \nThe discussion will include: \n\nCurrent AI use cases across insurance and claims\nWhy inefficiencies persist despite technology investment\nHow legacy systems\, data quality\, reporting gaps & bordereaux challenges impact service delivery\nWhere claims automation works best and key risks to consider\nBalancing AI capability with human judgment and accountability\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/smarter-claims-management-or-creating-problems-faster-the-reality-of-ai-adoption/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/TETRA-CLAIMS-1A-BLACK-1-new-logo-scaled-e1783379169454.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260917T120000
DTEND;TZID=Australia/Sydney:20260917T130000
DTSTAMP:20260817T221317
CREATED:20260813T231433Z
LAST-MODIFIED:20260813T231433Z
UID:10000199-1789646400-1789650000@uac.org.au
SUMMARY:2026's Top 5 mistakes in Fleet Repair (and how to avoid them)
DESCRIPTION:Presenter: Colin Potts\, National Commercial Manager \nDiscover the Top 5 mistakes that Fleet Managers make in fleet repair so that you can better service/advise your existing fleet clients and expand your service in this area by attracting better quality prospects. \nLearning Objectives \n\nIdentifying the Top 5 mistakes Fleet Managers make when managing collision repair.\nPractical advice on how to avoid them.\nIdentifying best practice in Repair Management process.\nProven ways to save money\, time and increase safety in the management process.\nHow to use this knowledge to better service existing clients and attract new ones.\n\nRegistrations: https://events.teams.microsoft.com/event/b1c8a472-f4fc-4675-88b5-9b6bbd173a5d@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/2026s-top-5-mistakes-in-fleet-repair-and-how-to-avoid-them/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/Imperium_Logo_RGB_Horizontal.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260921T120000
DTEND;TZID=Australia/Sydney:20260921T130000
DTSTAMP:20260817T221317
CREATED:20260813T232718Z
LAST-MODIFIED:20260813T232718Z
UID:10000200-1789992000-1789995600@uac.org.au
SUMMARY:AI in insurance: beyond the hype to real broker impact
DESCRIPTION:Presenters: Tim Mole\, Head of Data & AI & Kathryn Considine\, Business Development Manager \nHow brokers can adopt AI to enhance efficiency\, reduce administrative friction\, and deliver better advice to clients – not just implementing tools\, but building the skills and change management practices to use them effectively. Practical guidance on adopting AI thoughtfully and responsibly\, from automating routine tasks to enhancing advisory services. Highlights critical thinking and change management\, not just the tech itself. \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/ai-in-insurance-beyond-the-hype-to-real-broker-impact/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Javln-Logo.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260922T120000
DTEND;TZID=Australia/Sydney:20260922T130000
DTSTAMP:20260817T221317
CREATED:20260813T060514Z
LAST-MODIFIED:20260813T060514Z
UID:10000198-1790078400-1790082000@uac.org.au
SUMMARY:The Anatomy of a Breach – A Practical Walkthrough of a Cyber Incident
DESCRIPTION:Presenters: \n\nKirsten Maley – Claims Director UK & Australia\nAnthony Wall\, Head of Underwriting\, Australia\nEllen Brookes\, Claims Specialist\, Australia\n\nA practical walkthrough of a real cyber incident\, exploring how cyber risks are assessed before a policy is bound\, what actually happens during the first hours and days of a cyber attack\, and how underwriting\, claims and incident response work together to help organisations recover. \nLearning Objectives \n\nUnderstand how cyber risk is assessed from an underwriting perspective\nLearn the anatomy of a cyber incident and the key stages of an effective response\nUnderstand the role of claims\, legal counsel and forensic investigators during a cyber event\nIdentify practical cyber controls and lessons learned to improve organisational resilience\n\nRegistrations: https://events.teams.microsoft.com/event/81ff603e-ad56-4aa0-80e4-5dd7fba0e30a@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3?source=copyLinkOneEventsShareDialog
URL:https://uac.org.au/event/the-anatomy-of-a-breach-a-practical-walkthrough-of-a-cyber-incident/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/sponsors/Cowbell_Logo.png
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260923T120000
DTEND;TZID=Australia/Sydney:20260923T130000
DTSTAMP:20260817T221317
CREATED:20260814T043003Z
LAST-MODIFIED:20260814T043003Z
UID:10000205-1790164800-1790168400@uac.org.au
SUMMARY:Knowing Your Marketing Options to Drive Growth
DESCRIPTION:Presenter: Caroline Healy – CEO \nWhen it comes to marketing your insurance business\, the options can feel endless — and expensive. But not every channel or strategy suits every business. \nIn this practical session\, we’ll explore how to choose the right marketing mix to reach your ideal clients and support business growth. You’ll discover: \n1. The key marketing channels that actually work\n2. How to decide where to invest\n3. How to measure what’s working so you can do more of it \nPerfect for insurance professionals looking to grow smarter\, not just bigger — this session will help you confidently navigate your marketing options and focus on what delivers results. \nRegistrations: Knowing Your Marketing Options to Drive Growth
URL:https://uac.org.au/event/knowing-your-marketing-options-to-drive-growth/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/We_Are_Savvy_Logo.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260924T120000
DTEND;TZID=Australia/Sydney:20260924T130000
DTSTAMP:20260817T221317
CREATED:20260814T000537Z
LAST-MODIFIED:20260814T000537Z
UID:10000204-1790251200-1790254800@uac.org.au
SUMMARY:Broking 2030
DESCRIPTION:Presenter: TBC \nWhat does the future of Australian broking look like? \nThis webinar traces a decade of Australian broking trends against global benchmarks\, unpacks the headline challenges reshaping the market today\, and explores approaches to tackling them. Brokers and underwriting agencies will walk away with practical insights to help plan their next five years. For example\, how can brokers harness AI while proving their irreplaceable value? Sign up and find out… \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/broking-2030/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/BSM-Members-logo/Xceedance-Logo.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260929T120000
DTEND;TZID=Australia/Sydney:20260929T130000
DTSTAMP:20260817T221317
CREATED:20260813T235623Z
LAST-MODIFIED:20260813T235623Z
UID:10000203-1790683200-1790686800@uac.org.au
SUMMARY:The Claims Advantage: Helping Brokers Deliver Better Outcomes for Clients
DESCRIPTION:Presenters: \n\nMitchell Campbell-Grey – Claims Operations Manager VIC/TAS\nGeorge Grasso – EGM Claims and Procurement\n\nClaims represent the moment of truth in the insurance relationship. While policy placement is important\, a broker’s value is often most evident when a client experiences a loss and requires support through the claims process. \nThis webinar will explore the broker’s role in facilitating effective claims outcomes\, including early intervention\, claims preparation\, communication strategies\, and managing client expectations. Through practical examples and real-world claim scenarios\, attendees will gain insights into common challenges\, avoidable delays\, and best-practice approaches that can improve the claims experience for both clients and insurers. \nThe session will provide actionable guidance brokers can apply immediately to strengthen client relationships and enhance claims outcomes. \nAt the completion of this webinar\, participants will be able to: \nUnderstand the key stages of the insurance claims process and the responsibilities of stakeholders throughout the claim lifecycle.\nIdentify common factors that contribute to claim delays\, disputes\, or adverse outcomes.\nRecognise the critical role brokers play in supporting clients before\, during\, and after a claim event.\nApply best-practice communication and documentation strategies to improve claims efficiency and client satisfaction.\nDevelop practical approaches to managing client expectations throughout the claims journey.\nUse lessons learned from real claim scenarios to improve future risk and insurance discussions with clients. \nRegistrations:Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/the-claims-advantage-helping-brokers-deliver-better-outcomes-for-clients/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/members-logo/UAA-Logo.jpg
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