Marketing 101 for Insurance Brokers
2026-05-07 12:00 - 13:00 (Australia/Sydney)
Presenters: Liz Telford (Chief Commercial Officer) & Brona Hyndman (Head of Marketing)
Content Summary
Understand how to build a personal or business brand that positions you as a trusted and approachable broker, not just another name in the market.
Learn practical strategies for differentiating yourself from competitors through authentic communication and consistent brand presentation.
Learning Objectives:
1. Crafting Your Broker Brand: How to Be Seen as Trusted, Approachable & Different
2. Positioning yourself beyond “just another broker.”
3. Social Media for Brokers: What to Post, Where to Post, and How Often
Registrations: Microsoft Virtual Events Powered by Teams

Rhodian Network of Agencies
2026-05-08 12:00 - 13:00
Presenters:

Simon Lightbody, CEO, Rhodian
Jeff Miller, Senior Property Underwriter, Halo Underwriting
Richard Smith, CEO, Sync Underwriting
Andrew Batchelar, CEO, Batch Underwriting
Chris Kelly, CEO, Marinex Underwriting
Robert Higginson, Co-CEO, Scope Underwriting

Presentation covers Rhodian full suite of agencies including Halo, Sync, Batch, Marinex and Scope. Product information, appetite, limits, service and capacity all covered. Introduced by Simon Lightbody, with agency CEOs all presenting.
Registrations: Microsoft Virtual Events Powered by Teams

AFSL Compliance Obligations
2026-05-11 12:00 - 13:00
Presenter: Marjana Cvetanoska – Founder & CEO
Content Summary:
To provide financial services professionals with a comprehensive understanding of the compliance obligations under an Australian Financial Services Licence (AFSL), ensuring adherence to ASIC requirements and fostering a culture of ethical and responsible conduct.
Learning Objectives:

Understand the general obligations under Section 912A of the Corporations Act 2001, including acting efficiently, honestly, and fairly.
Learn the specific financial, conduct, and disclosure obligations relevant to different AFSL categories.
Explore the role and responsibilities of Responsible Managers, including maintaining organisational competence and ongoing training requirements.
Gain insights into ASIC’s expectations for risk management systems, breach reporting, and dispute resolution (including AFCA).
Review key regulatory guides (e.g., RG 104, RG 105, RG 166) and how they apply to day-to-day operations.
Identify common compliance pitfalls and strategies to mitigate regulatory risk.

Registrations: Microsoft Virtual Events Powered by Teams

Descartes Insurance Parametric Agriculture
2026-05-14 12:00 - 13:00
Join Lynn Roehrig from Descartes Underwriting in this session to explore the evolution of Parametric insurance and its increasing relevance to Agricultural risks.
Learning Objectives:

Demystifying Parametric Insurance: An introduction to Parametric Insurance and its place in the current insurance market
Agricultural Resilience: Tailoring solutions to farm-specific perils
Speed of payout: Walking through the claims process and using data to indemnify insureds
Proof of concept: Practical examples and success stories of Parametric Insurance
The roadmap to cover: What submission information is required to start a conversation for Parametric Insurance

Registrations: Microsoft Virtual Events Powered by Teams

Tips & tricks for pricing, remediation and portfolio health
2026-05-15 12:00 - 13:00
Presenters: Collin Wang (Director) & Dr Jonathan Cohen (Principal)
Underwriting agencies operate in competitive markets where performance can shift quickly, and pricing capability is a key driver of both resilience and growth.
This session takes a practical, end-to-end view of key pricing concepts and their application within differing contexts. Recognising that MGAs vary widely in size, classes of business and pricing maturity, we focus on core principles that apply broadly, alongside pragmatic pathways to uplift capability in line with each agency’s context. We’ll bring this to life through illustrative case studies and examples, and share common pitfalls, limitations, and lessons learned from working with both MGAs and capacity providers.
Through the discussion, we will cover an end-to-end view of pricing processes including data, modelling, rate setting, go-to-market implementation (including rating engines), and ongoing monitoring and feedback loops, all supported by fit-for-purpose governance. We’ll show how stronger pricing practices enable not only timely course correction, but also more confident decision-making, sharper competitive positioning, and better-informed capacity conversations.
By the end of this session, attendees will be able to:

Identify their current level of pricing maturity and prioritise practical areas for uplift
Understand the end-to-end pricing pipeline and the role of governance throughout
Detect and respond to performance changes using structured monitoring and feedback loops
Improve rate-setting and implementation to ensure pricing intent is delivered in market
Use pricing insights to support stronger underwriting decisions and capacity discussions
Recognise common pitfalls across pricing, implementation and monitoring, and how to avoid them

Registrations: https://events.teams.microsoft.com/event/0d83f26a-b9a9-4afb-866e-435879bbacfb@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

2026 State of Play in Accident & Health - 3 Part Virtual Event Series
2026-05-15 13:00 - 14:00, 2026-05-29 13:00 - 14:00
A 3-part virtual event series with AHI underwriting, product, claims and AHI Assist experts.
Accident & Health can appear straightforward at placement – but it’s often one of the hardest covers to unwind when something goes wrong. Join our national underwriting, product, claims and AHI Assist expert panel as we examine the key themes shaping A&H programs, pricing and broker decision-making in 2026.
About the series
Across three focused sessions, we’ll examine:
Part 1: What drives different terms for similar clients | 1 May 2026, 1pm AEST
How workforce behaviour, policy intent, geography and operating context influence underwriting outcomes.
Part 2: What shapes A&H risk thinking today | 15 May 2026, 1pm AEST
How underwriting, product, claims and assistance perspectives shape how A&H risks are considered in today’s environment.
Part 3: Understanding A&H pricing and placing risks with more confidence | 29 May 2026, 1pm AEST
What factors influence pricing, and how brokers can place A&H risks they can stand behind.
Q&A: In each session, local underwriters ask the panel key questions and share real scenarios from working with our broker partners.
During the screening, members of our underwriting team will be available live via the chat panel to answer any questions you may have in real time.
What you’ll gain

Practical insights into A&H risk drivers in Australia
An understanding of how claims experience informs underwriting decisions
Greater clarity on why terms and pricing vary
A more structured approach to placing A&H risks
Attend all three sessions and earn 3 CPD points.

How it works

Register once for access to all three sessions, or select the individual sessions you’d like to attend
Attend live or watch on-demand at your convenience
1 CPD point awarded per completed session

Who should attend

A&H risk drivers
Claims-informed underwriting
Regional nuance in A&H placement
A&H pricing – from portfolio to individual accounts
Integrated support models

Registrations: https://www.ahiinsurance.com.au/broker-resources/virtual-event-series-2026-state-of-play-in-accident-and-health?utm_source=uac&utm_medium=third-party-newsletter&utm_campaign=ve-2026-state-of-play&utm_content=register

Emerging Industry Risks in Construction & Engineering and how to manage them
2026-05-18 12:00 - 13:00
Presenters: Angela Winkler (Partner) & Justin Khouri (Special Counsel, Property & Construction)
We will focus on the emerging insurance and legal risks in 2026 across a key industry sector for underwriting agencies – Construction & Infrastructure across Australia.
Learning Objectives:

Learning about the emerging insurance legal risks in the Construction & Infrastructure sector across Australia
How to effectively manage underwriting the risk & the claims response.

Registrations: Microsoft Virtual Events Powered by Teams

CPS230 - final readiness checklist for agencies
2026-05-22 12:00 - 13:00
Agenda:

Brief recap of CPS 230 regulation
Applicability criteria
Practical steps how an agency and service provider needs to prepare
Managing CPS 230 obligations in practice

Learning Objectives:

Understand regulatory requirements and applicability of CPS 230
Get practical tools on what needs to be set in place to comply with CPS 230 as an agency and a service provider (not APRA-regulated entity)
Understand what oversight related to CPS 230 means

Registrations: Microsoft Virtual Events Powered by Teams

UAC EAP: Manager Essentials
2026-05-25 12:00 - 13:00
Presenter: Kim Connor (National Head of Psychological Services) – Procare Injury Management
This fast and focused 30‑minute session gives managers a clear understanding of how to use the UAC Employee Assistance Program (EAP) and Manager Assist to support team wellbeing and confidently navigate people‑related challenges.
In this short briefing, leaders will learn:

How to recognise early signs of mental health changes
What the UAC EAP offers and how employees can access it
How Manager Assist provides confidential coaching for leaders
How to talk about the EAP and reassure staff about confidentiality
The brief session is designed to be clear, actionable, and leadership‑oriented—giving managers the tools, language, and confidence to support their people while protecting their own wellbeing and make the most of the support available to them.

Registrations: https://events.teams.microsoft.com/event/3580b5bd-7460-4eb9-8445-526e63563ce7@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Funding the Future: How Technology, Trends and Insights Are Shaping Our Industry
2026-05-27 12:00 - 13:00
Presenters: Claire Watson (Product Manager), Wai-Lum Tang (Head of Information Technology) & Cemal Akgul (Head of Risk & Collections).
This webinar, hosted by IQumulate Premium Funding, will provide an overview of the advantages of premium funding and offer an in-depth examination of its underlying mechanics. The session will include data-driven insights into the current business environment and analyse factors influencing business performance and borrower decision making, and their implications for premium funding. Additionally, we will discuss the evolving landscape of insurance distribution and technology, highlighting their roles in shaping the industry.
Learning Objectives:
• What is Premium Funding
• Benefits of Premium Funding
• Who and what can fund
• Understand the business environment and its impact on client behaviour
• Understand trends and how these are impacting decision making by borrowers and brokers
• Examine the current and upcoming changes in insurance distribution and understand how premium funding can support changes in consumer purchasing trends.
• Examine the use of technology in funding and funding businesses and how it can drive efficiencies in your own brokerage.
Registrations: Microsoft Virtual Events Powered by Teams

Preventing the Preventable: Inside Industry Risks
2026-05-28 12:00 - 13:00
Presenters: Damien Cullen (Head of Strategic Partnerships) & John Schroder (Head of Underwriting, Product & Pricing)
Building on “Beyond the ANZSIC Code,” this session explores the real operational risks across hospitality, manufacturing, and retail. Every industry faces unique challenges, and understanding them at a practical, operational level helps brokers anticipate issues before they escalate.
This session takes the next step beyond classification to uncover how factors like safety and compliance in hospitality, process and equipment risks in manufacturing, and workforce or supply chain exposures in retail shape a client’s true risk profile. The webinar highlights how proactive engagement and tools like SafetyCulture can help brokers partner more effectively with clients, reduce claim frequency, and strengthen insurer confidence.
Designed for brokers who want to deliver tailored, industry-specific value, this session continues the “Preventing the Preventable” series — and can be adapted to focus on a single industry or provide a comparative overview across all three.
Learning Objectives:
1.) Understand the unique operational risk profiles of key industries
Identify common and emerging risks in hospitality, manufacturing, and retail, and how they differ beyond surface-level classifications.
2.) Translate industry-specific insights into actionable risk strategies
Use operational understanding to develop more accurate and proactive client risk profiles.
3.) Leverage digital tools to capture and monitor risk indicators
Apply tools like SafetyCulture to identify, document, and manage high-frequency operational risks.
4.) Strengthen client relationships through industry expertise
Build credibility and trust by providing tailored, industry-relevant advice that adds value beyond policy placement.
5.) Promote proactive risk management and prevention
Encourage early intervention and preventive practices that reduce losses and improve insurance outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

Insight to Action: Using Complaints to Improve Products and Claims Outcomes
2026-07-06 12:00 - 13:00
Presenters: Peter Plustwik, General Manager – Lloyd’s Australia & Natalie Whitbread, Customer Oversight Manager, Lloyd’s ANZ
Presentation Summary
This presentation will provide an overview of Lloyd’s complaints process and our oversight role, highlighting how complaints can provide valuable insights into products, wordings, and processes. It will also explore key thematic issues observed and how these trends can be leveraged constructively to drive improvement.
Learning Objective
Understand the Lloyd’s complaints process and how complaints data can be leveraged as a valuable source of insight into product design, policy wordings, and operational processes to enhance customer outcomes, strengthen controls, and support continuous improvement.
Registrations: Insight to Action: Using Complaints to Improve Products and Claims Outcomes

AI Fundamentals: From Theory to Practice
2026-07-07 16:00 - 17:00, 2026-07-27 16:00 - 17:00
Presenters:

Daniel Fogarty, CEO & Founder – Evari
Robert Jeffery, COO Evari & CEO QuivaWorks,
Brack Norris, CPO Evari & CPO QuivaWorks
Garth Lewis, Head of Growth – Evari

Presentation Summary
What is AI?
Understanding LLMs: How they’re built, trained, and why they work
The magic myth: Why they look intelligent but are really text predictors
Tokens & prompting: What they are, why they matter, and how to use them effectively
Models & providers: The key differences and how to choose
Memory & retrieval: How context and knowledge bases actually work
Data security: What happens with your data and why it matters
Assistants & automation: What they are and why they’re different
⚡ AI vs Traditional Automation
Why AI fundamentally changes how you think about automation
Human-in-the-loop vs straight-through processing
Real use cases you can apply immediately
🚀 Building with QuivaWorks
Live demo: Create an AI assistant with behaviour, knowledge & integrations
Real example: A quote bot that hits your pricing engine and returns instant quotes
Workflow automation: Email trigger → Document processing → Quote generation
Learning Objectives:

A clear understanding of how AI works
Real-world examples for your insurance business
Confidence to evaluate AI tools
Practical next steps for your team

Registrations: AI Fundamentals: From Theory to Practice

ATL appetite and motor agencies update
2026-07-08 12:00 - 13:00
Presenter: Nick Evans – General Manager Distribution
Presentation Summary
This session will focus on ATL’s core underwriting appetite but also the changes to the business and the other motor underwriting agencies that will form part of the wider business.
Learning Objectives

ATL Insurance Group company updates
Insurance products offered
ATL offers small fleet transport operators package via Sunrise
Insuret offers cover for Rental Fleets of all sizes
Large Heavy Motor Fleets
Appetite and Coverage
Beating the referral fatigue – market leading referral response times

Registrations: https://events.teams.microsoft.com/event/5f7304e1-9c64-4546-82ad-dcfaefacf4b6@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

AI in Underwriting: From Automation to Intelligent Agents
2026-07-09 12:00 - 13:00
Presenters: Matt Neklapil, Chief Technology Officer & Tomas Haulis, Sales Director – Gratex
This session explores the practical application of Artificial Intelligence (AI) and AI agents within underwriting agencies. It will focus on how AI can enhance core underwriting operations, including submission intake, data extraction, risk assessment, and policy processing. The presentation will highlight real-world use cases across underwriting, finance, and claims, demonstrating how agencies can reduce manual effort, improve turnaround times, and scale operations more efficiently.
Learning Objectives

Develop an understanding of how Artificial Intelligence (AI) can enhance underwriting productivity by automating data capture, risk assessment and policy processing activities
Identify opportunities to reduce manual effort across underwriting operations
Assess the role of AI in driving operational excellence within underwriting agencies, including improved turnaround times, cost efficiency, and scalability of operations.

Registrations: Microsoft Virtual Events Powered by Teams

The Impact of Unfair Contract Terms legislation on Insurance Policies and Construction Contracts
2026-07-10 12:00 - 13:00
Presenter: Luke Preson (Partner), Carter Newell
Presentation Summary
In 2023, the scope of the Unfair Contract Terms regime under the Australian Consumer Law was significantly expanded and, at the same time, extended to financial products including policies of insurance. With the 2025 Full Federal Court appeal judgment in ASIC v Auto & General Insurance Company Limited, the impact on insurers and brokers is becoming clearer.
Learning Objectives

Understand the expanded legislative framework
Analyse the implications for insurance policies
Assess the application to construction contracts
Evaluate compliance, risk and mitigation strategies
Reflect on commercial and regulatory impacts

Registrations: Microsoft Virtual Events Powered by Teams

Understanding Trade Credit Insurance, Why it's necessary and Capital TCS Referral program
2026-07-15 12:00 - 13:00
Presenters: Jordan Penny (National Sales Manager) & Jamie Draper (Director)
Learning Objectives

Build a deeper understanding of Trade Credit Insurance
Learn how you can protect your customers credit risk
Understand limitations of Trade Credit Insurance
See how Trade Credit Insurance can support business growth

Registrations: Microsoft Virtual Events Powered by Teams

M&A for MGAs: Opportunities and Risks in MGA Business Sales
2026-07-16 12:00 - 13:00
Presenters: Matt Ellis (Partner), Brad Vinning (Partner) – Sparke Helmore Lawyers & John Phillipsz – Managing Director and Head of Howden RE Australia
Presentation Summary:
M&A activity in the insurance intermediary market continues to accelerate, driven by strong investor appetite and the growing maturity of the Managing General Agent (MGA) model. With niche product lines, specialist underwriting expertise, and scalable distribution channels, MGAs are increasingly viewed as attractive acquisition targets for both strategic and financial investors.
In this session, Brad Vinning and Matt Ellis, Partners at Sparke Helmore Lawyers, will be joined by John Phillipsz, Managing Director and Head of Howden RE Australia, to explore:
• The current state of the MGA market and key trends shaping M&A activity
• The commercial and legal drivers of investment and consolidation
• Common risks and due diligence challenges in MGA transactions
• Practical insights from recent deals and lessons for sellers and acquirers
This session will be particularly relevant for MGA owners, investors, and insurance professionals seeking to understand market dynamics and prepare for future opportunities in business sales and acquisitions.
Registrations: Microsoft Virtual Events Powered by Teams

Active Assailant Risk: Business Exposure, Crisis Response and Recovery
2026-07-20 12:00 - 13:00
Presenters: Alistair Sandilands (Director and Principal Underwriter at Collaboration Underwriting) & Richard Hancock (Regional Director APAC at Crisis24)
Active assailant risk is not limited to the incidents that make headlines around the world.
Some incidents arise from workplace grievances, disgruntled employees or former employees, domestic or family violence entering the workplace, personal disputes, fixation, mental distress, or other non-terrorism motivations. These are the events businesses may not hear much about, but which can still cause serious disruption, trauma and loss.
Then there are the major public incidents — Bondi Junction, the Sydney Lindt Café siege, Bourke Street Mall and Easts Leagues Club — that many insureds look at and say, “that would never happen here”.
The business exposure can be immediate and severe. Premises may be locked down or inaccessible, trade may stop without warning, staff and customers may need trauma support, and businesses may face crisis communications, security, relocation and recovery costs.
These consequences can arise even where the insured was not directly targeted and has suffered little or no physical damage.
While some violent incidents may be declared terrorism events for insurance purposes, many active assailant events are not deemed terrorism. This session will focus on the practical business exposures that can follow a violent incident, the crisis response and recovery support that may be required, and why specialist Active Assailant cover deserves greater attention from brokers and insureds.
The session will be led primarily by Crisis24, with Collaboration Underwriting aka “CoLab” providing the insurance market context and broker placement perspective.
Learning Objectives

Understand that active assailant risk is not limited to terrorism or high-profile public attacks.
Identify how active assailant incidents can arise from a range of motivations, including workplace grievances, domestic or family violence entering the workplace, personal disputes, fixation, mental distress or other non-terrorism causes.
Recognise the business exposures that may follow an active assailant incident, including denial of access, loss of trade, trauma support, crisis communications, security, relocation and recovery costs.
Understand that business loss can occur even where the insured was not directly targeted and has suffered little or no physical damage.
Understand the role of specialist crisis response support in the immediate aftermath of an incident and during the recovery phase.
Identify the types of insureds and business sectors where Active Assailant cover may warrant specific discussion.
Explain to clients why standard insurance programmes may not always provide a complete response to the practical consequences of an active assailant event.

Registrations: Active Assailant Risk: Business Exposure, Crisis Response and Recovery

Worker to Worker Claims: Navigating Labour Hire Risks and Responsibilities
2026-07-23 12:00 - 13:00
Presenter: Jacob Luca – Principal, Barry Nilsson
Presentation Summary
Worker to worker claims remain one of the most challenging areas within labour hire, marked by complex contractual arrangements, shifting liability, and rising claim costs. A single misstep can result in significant exposure and financial impact.
This session will unpack the key legal principles underpinning worker to worker claims, explore recent case law trends, and examine how contractual structures and indemnities influence liability outcomes. Our lawyers will share practical insights, real-world examples, and emerging trends to help attendees better understand coverage issues, identify risk factors, and manage claims with greater confidence.
Whether you’re involved in placing cover, assessing exposure, or managing claims, this session will equip you with the knowledge and tools to navigate the nuances of labour hire arrangements and mitigate risk in this high-stakes area.
Learning Objectives:

Spot coverage issues and risk factors early
Navigate liability with confidence
Apply proven strategies to manage claims effectively

Registrations: Microsoft Virtual Events Powered by Teams

Operationalising Lloyd’s Reforms & Driving Insurer Performance
2026-07-28 12:00 - 13:00
Presenters: Sean Hayes (Head of Tetra Claims) & Dan Evans (Insurance Lawyer) – Law Squared
Presentation Summary
In 2024, Lloyd’s elevated Claims Management to its fifth Operating Pillar, signalling a fundamental shift in how claims performance, governance, and strategic alignment are assessed across the market. These revisions underscore a fundamental shift, positioning claims as a core driver of market performance, strategic decision making and customer experience.
In this 60-minute session, Head of Tetra Claims – Sean Hayes and Law Squared Insurance Lawyer – Dan Evans, will unpack the evolution of Lloyd’s Claims Management Principle and explore what this means for underwriters, brokers, and delegated claims managers. We’ll examine how this change is reshaping accountability, transparency, and technology adoption across the value chain, and discuss practical steps to strengthen claims oversight, collaboration and data quality.
Learning Objectives:

Understand Lloyd’s 2024 reforms and the new expectations for claims performance.
Explore the strategic relationship between claims and underwriting outcomes.
Learn how technology and data are driving better reserving, reporting, and customer experiences.
Identify opportunities for brokers and underwriters to collaborate more effectively across the claims lifecycle.

Uncovering the truth about replacement vehicle providers - unlocking value for broker clients and securing savings for underwriting agencies with the right partner
2026-07-29 12:00 - 13:00
Presenters:

Sam Ghassani – CEO at I’m in the Right
Adam Coorey – Lawyer Director at Spectre Law
Jean-Pierre de Pradines – Claims Manager – National Transport at Gallagher

Join Hannah and Sam to hear how Australia’s fastest growing replacement vehicle provider I’m in the Right (IITR) is partnering with market leading brokers to elevate their client experience every day.
Brokers – Learn how the right partnership can elevate your business and unlock hidden value for your clients with no out of pocket costs.
Underwriting Agencies – Discover how partnering with IITR to assist you with your not-at-fault insured drivers and support on other replacement vehicle matters can secure significant savings for you.
Uncover the myths and misconceptions about replacement vehicle providers and find out what the right partnership can do for you.
Registrations: Uncovering the truth about replacement vehicle providers – unlocking value for broker clients and securing savings for underwriting agencies with the right partner

From Spill to Thrill: Unearthing Liability in Environmental Claims
2026-07-30 16:00 - 17:00
Presenters: Neil Woodbridge (Principal Environmental Consultant and Adjuster) & Martin Stebbings (National Executive Adjuster – Liability) – Charles Taylor Adjusting
Presentation Summary:
“From Spill to Thrill: Unearthing Liability in Environmental Claims” explores the journey of environmental liability claims from the initial incident to resolution. It covers key phases, including identifying potential liabilities, assessing damage, and navigating legal frameworks.
The session also touches on emerging trends in environmental legislation and insurance practices, highlighting the importance of proactive measures in minimising risk.
Learning Objectives
Attendees will gain insights into the roles of various stakeholders, risk management strategies, and real-life case studies that illustrate common challenges and successful outcomes.
Registrations: Microsoft Virtual Events Powered by Teams

Machinery Hire Insurance – Getting It Right: Cover, Contracts & Claims
2026-08-10 12:00 - 13:00
Presenters:

Daniel Joiner – General Manager – WA
Amelia Stone – Operations Manager – East
Andreanna Murphy – BDM

This UAA webinar is designed to address common broker knowledge gaps in Blanket Hired in Plant (HIP) insurance. The session will cover:
Overview of Blanket Hired in Plant cover and how it is structured
Key rating considerations and underwriting approach
Common pitfalls within hire agreements, including “new for old” exposures
Learning Objectives
• Understand the fundamentals of Blanket Hired in Plant cover and rating considerations
• Identify and manage key risks arising from hire agreement terms and conditions
• Recognise common placement pitfalls, including “new for old” exposures
• Determine when standalone HIP cover is appropriate
• Use real claims examples to strengthen advice and placement decisions
Registrations: Machinery Hire Insurance – Getting It Right: Cover, Contracts & Claims

Restoration Basics
2026-08-17 12:00 - 13:00
Presenter: Tim Weber (Project Manager) – OptiRestore
Learning Objective
Getting your head around restoration approaches, methods, terminology & grow your learning in dealing with this type of supplier when managing property damage claims & events.
Registrations: Microsoft Virtual Events Powered by Teams

HAYLO People Talent Insights & Salary Survey 2026
2026-08-20 12:00 - 13:00
Presenter: Andrew Smith (Director & Co-Owner) – HAYLO People
Presentation Summary
Join HAYLO People as we unveil the findings of our 2026 General Insurance Talent Insights & Salary Survey. This exclusive session explores the forces shaping Australia’s Insurance workforce, from evolving salary benchmarks and benefit trends to the transformative impacts of AI and automation.
Attendees will gain practical, data-driven insights to guide workforce planning, enhance retention, and position their business as an employer of choice in a fast-changing market.
Learning Objectives

Understand: The latest salary benchmarks, benefits, and candidate motivators shaping the 2026 Insurance employment landscape.
Analyse: The impact of the ever-changing demands across the General Insurance industry and the impact these on roles, required skills, and attraction strategies.
Apply: Workforce data to strengthen planning, retention, and recruitment decisions.
Enhance: Strengthen your organisation’s position as an employer of choice through informed, competitive employment strategies.

Registrations: Microsoft Virtual Events Powered by Teams

Before, During, and After the Loss: A Collaborative Approach to Prevention and Response
2026-08-24 12:00 - 13:00
Presenters: Owen Boak (Senior Assessment Consultant) & Christine Boak (Senior Assesment Consultant) – Elements Group
Presentation Summary
From Assessment to Resolution: How the Right Actions at the Right Time Reduce Claim Costs and outcomes
Learning Objectives

Pre loss risk assessments and the use of digital twins
The importance of prompt action following a loss
Pre loss planning / mitigation to prevent or limit loss
The ability of claims responders to limit loss following a claimed event and obstacles to this process
Collaborative approaches how does this look in the real world.
Case studies relating to losses

Registrations: https://events.teams.microsoft.com/event/2e6d56d7-1d38-47e2-a137-af6c52779557@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3

Insurance Contracts Act Fundamentals
2026-08-28 12:00 - 13:00
Presenter: Michael Polorotoff (Partner) – Moray & Agnew Lawyers
Presentation Summary
An introduction to fundamental provisions on the Insurance Contracts Act
Registrations: https://events.teams.microsoft.com/event/c4ecda39-13bd-4289-a33a-973ffabce432@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
