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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260720T120000
DTEND;TZID=Australia/Sydney:20260720T130000
DTSTAMP:20260817T191841
CREATED:20260616T022552Z
LAST-MODIFIED:20260616T022552Z
UID:10000182-1784548800-1784552400@uac.org.au
SUMMARY:Active Assailant Risk: Business Exposure\, Crisis Response and Recovery
DESCRIPTION:Presenters: Alistair Sandilands (Director and Principal Underwriter at Collaboration Underwriting) & Richard Hancock (Regional Director APAC at Crisis24) \nActive assailant risk is not limited to the incidents that make headlines around the world. \nSome incidents arise from workplace grievances\, disgruntled employees or former employees\, domestic or family violence entering the workplace\, personal disputes\, fixation\, mental distress\, or other non-terrorism motivations. These are the events businesses may not hear much about\, but which can still cause serious disruption\, trauma and loss. \nThen there are the major public incidents — Bondi Junction\, the Sydney Lindt Café siege\, Bourke Street Mall and Easts Leagues Club — that many insureds look at and say\, “that would never happen here”. \nThe business exposure can be immediate and severe. Premises may be locked down or inaccessible\, trade may stop without warning\, staff and customers may need trauma support\, and businesses may face crisis communications\, security\, relocation and recovery costs. \nThese consequences can arise even where the insured was not directly targeted and has suffered little or no physical damage. \nWhile some violent incidents may be declared terrorism events for insurance purposes\, many active assailant events are not deemed terrorism. This session will focus on the practical business exposures that can follow a violent incident\, the crisis response and recovery support that may be required\, and why specialist Active Assailant cover deserves greater attention from brokers and insureds. \nThe session will be led primarily by Crisis24\, with Collaboration Underwriting aka “CoLab” providing the insurance market context and broker placement perspective. \nLearning Objectives \n\nUnderstand that active assailant risk is not limited to terrorism or high-profile public attacks.\nIdentify how active assailant incidents can arise from a range of motivations\, including workplace grievances\, domestic or family violence entering the workplace\, personal disputes\, fixation\, mental distress or other non-terrorism causes.\nRecognise the business exposures that may follow an active assailant incident\, including denial of access\, loss of trade\, trauma support\, crisis communications\, security\, relocation and recovery costs.\nUnderstand that business loss can occur even where the insured was not directly targeted and has suffered little or no physical damage.\nUnderstand the role of specialist crisis response support in the immediate aftermath of an incident and during the recovery phase.\nIdentify the types of insureds and business sectors where Active Assailant cover may warrant specific discussion.\nExplain to clients why standard insurance programmes may not always provide a complete response to the practical consequences of an active assailant event.\n\nRegistrations: Active Assailant Risk: Business Exposure\, Crisis Response and Recovery
URL:https://uac.org.au/event/active-assailant-risk-business-exposure-crisis-response-and-recovery/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260716T120000
DTEND;TZID=Australia/Sydney:20260716T130000
DTSTAMP:20260817T191841
CREATED:20260520T044917Z
LAST-MODIFIED:20260528T000324Z
UID:10000171-1784203200-1784206800@uac.org.au
SUMMARY:M&A for MGAs: Opportunities and Risks in MGA Business Sales
DESCRIPTION:Presenters: Matt Ellis (Partner)\, Brad Vinning (Partner) – Sparke Helmore Lawyers & John Phillipsz – Managing Director and Head of Howden RE Australia \nPresentation Summary: \nM&A activity in the insurance intermediary market continues to accelerate\, driven by strong investor appetite and the growing maturity of the Managing General Agent (MGA) model. With niche product lines\, specialist underwriting expertise\, and scalable distribution channels\, MGAs are increasingly viewed as attractive acquisition targets for both strategic and financial investors. \nIn this session\, Brad Vinning and Matt Ellis\, Partners at Sparke Helmore Lawyers\, will be joined by John Phillipsz\, Managing Director and Head of Howden RE Australia\, to explore: \n• The current state of the MGA market and key trends shaping M&A activity\n• The commercial and legal drivers of investment and consolidation\n• Common risks and due diligence challenges in MGA transactions\n• Practical insights from recent deals and lessons for sellers and acquirers \nThis session will be particularly relevant for MGA owners\, investors\, and insurance professionals seeking to understand market dynamics and prepare for future opportunities in business sales and acquisitions. \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/ma-for-mgas-opportunities-and-risks-in-mga-business-sales/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260715T120000
DTEND;TZID=Australia/Sydney:20260715T130000
DTSTAMP:20260817T191842
CREATED:20260520T034134Z
LAST-MODIFIED:20260520T034134Z
UID:10000168-1784116800-1784120400@uac.org.au
SUMMARY:Understanding Trade Credit Insurance\, Why it's necessary and Capital TCS Referral program
DESCRIPTION:Presenters: Jordan Penny (National Sales Manager) & Jamie Draper (Director) \nLearning Objectives \n\nBuild a deeper understanding of Trade Credit Insurance\nLearn how you can protect your customers credit risk\nUnderstand limitations of Trade Credit Insurance\nSee how Trade Credit Insurance can support business growth\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/understanding-trade-credit-insurance-why-its-necessary-and-capital-tcs-referral-program/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260710T120000
DTEND;TZID=Australia/Sydney:20260710T130000
DTSTAMP:20260817T191842
CREATED:20260520T040221Z
LAST-MODIFIED:20260522T001415Z
UID:10000169-1783684800-1783688400@uac.org.au
SUMMARY:The Impact of Unfair Contract Terms legislation on Insurance Policies and Construction Contracts
DESCRIPTION:Presenter: Luke Preson (Partner)\, Carter Newell \nPresentation Summary \nIn 2023\, the scope of the Unfair Contract Terms regime under the Australian Consumer Law was significantly expanded and\, at the same time\, extended to financial products including policies of insurance. With the 2025 Full Federal Court appeal judgment in ASIC v Auto & General Insurance Company Limited\, the impact on insurers and brokers is becoming clearer. \nLearning Objectives\n \n\nUnderstand the expanded legislative framework\nAnalyse the implications for insurance policies\nAssess the application to construction contracts\nEvaluate compliance\, risk and mitigation strategies\nReflect on commercial and regulatory impacts\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/the-impact-of-unfair-contract-terms-legislation-on-insurance-policies-and-construction-contracts/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260709T120000
DTEND;TZID=Australia/Sydney:20260709T130000
DTSTAMP:20260817T191842
CREATED:20260609T235826Z
LAST-MODIFIED:20260609T235826Z
UID:10000180-1783598400-1783602000@uac.org.au
SUMMARY:AI in Underwriting: From Automation to Intelligent Agents
DESCRIPTION:Presenters: Matt Neklapil\, Chief Technology Officer & Tomas Haulis\, Sales Director – Gratex \nThis session explores the practical application of Artificial Intelligence (AI) and AI agents within underwriting agencies. It will focus on how AI can enhance core underwriting operations\, including submission intake\, data extraction\, risk assessment\, and policy processing. The presentation will highlight real-world use cases across underwriting\, finance\, and claims\, demonstrating how agencies can reduce manual effort\, improve turnaround times\, and scale operations more efficiently. \nLearning Objectives \n\nDevelop an understanding of how Artificial Intelligence (AI) can enhance underwriting productivity by automating data capture\, risk assessment and policy processing activities\nIdentify opportunities to reduce manual effort across underwriting operations\nAssess the role of AI in driving operational excellence within underwriting agencies\, including improved turnaround times\, cost efficiency\, and scalability of operations.\n\nRegistrations: Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/ai-in-underwriting-from-automation-to-intelligent-agents/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260708T120000
DTEND;TZID=Australia/Sydney:20260708T130000
DTSTAMP:20260817T191842
CREATED:20260520T032100Z
LAST-MODIFIED:20260611T022816Z
UID:10000166-1783512000-1783515600@uac.org.au
SUMMARY:ATL appetite and motor agencies update
DESCRIPTION:Presenter: Nick Evans – General Manager Distribution \nPresentation Summary\nThis session will focus on ATL’s core underwriting appetite but also the changes to the business and the other motor underwriting agencies that will form part of the wider business. \nLearning Objectives \n\nATL Insurance Group company updates\nInsurance products offered\nATL offers small fleet transport operators package via Sunrise\nInsuret offers cover for Rental Fleets of all sizes\nLarge Heavy Motor Fleets\nAppetite and Coverage\nBeating the referral fatigue – market leading referral response times\n\nRegistrations: https://events.teams.microsoft.com/event/5f7304e1-9c64-4546-82ad-dcfaefacf4b6@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/atl-appetite-and-motor-agencies-update/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260707T160000
DTEND;TZID=Australia/Sydney:20260707T170000
DTSTAMP:20260817T191842
CREATED:20260609T014845Z
LAST-MODIFIED:20260609T014845Z
UID:10000177-1783440000-1783443600@uac.org.au
SUMMARY:AI Fundamentals: From Theory to Practice
DESCRIPTION:Presenters: \n\nDaniel Fogarty\, CEO & Founder – Evari\nRobert Jeffery\, COO Evari & CEO QuivaWorks\,\nBrack Norris\, CPO Evari & CPO QuivaWorks\nGarth Lewis\, Head of Growth – Evari\n\nPresentation Summary \nWhat is AI? \nUnderstanding LLMs: How they’re built\, trained\, and why they work \nThe magic myth: Why they look intelligent but are really text predictors \nTokens & prompting: What they are\, why they matter\, and how to use them effectively \nModels & providers: The key differences and how to choose \nMemory & retrieval: How context and knowledge bases actually work \nData security: What happens with your data and why it matters \nAssistants & automation: What they are and why they’re different \n⚡ AI vs Traditional Automation \nWhy AI fundamentally changes how you think about automation \nHuman-in-the-loop vs straight-through processing \nReal use cases you can apply immediately \n🚀 Building with QuivaWorks \nLive demo: Create an AI assistant with behaviour\, knowledge & integrations \nReal example: A quote bot that hits your pricing engine and returns instant quotes \nWorkflow automation: Email trigger → Document processing → Quote generation \nLearning Objectives: \n\nA clear understanding of how AI works\nReal-world examples for your insurance business\nConfidence to evaluate AI tools\nPractical next steps for your team\n\nRegistrations: AI Fundamentals: From Theory to Practice
URL:https://uac.org.au/event/ai-fundamentals-from-theory-to-practice/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260706T120000
DTEND;TZID=Australia/Sydney:20260706T130000
DTSTAMP:20260817T191842
CREATED:20260609T020148Z
LAST-MODIFIED:20260609T020148Z
UID:10000179-1783339200-1783342800@uac.org.au
SUMMARY:Insight to Action: Using Complaints to Improve Products and Claims Outcomes
DESCRIPTION:Presenters: Peter Plustwik\, General Manager – Lloyd’s Australia & Natalie Whitbread\, Customer Oversight Manager\, Lloyd’s ANZ \nPresentation Summary \nThis presentation will provide an overview of Lloyd’s complaints process and our oversight role\, highlighting how complaints can provide valuable insights into products\, wordings\, and processes. It will also explore key thematic issues observed and how these trends can be leveraged constructively to drive improvement. \nLearning Objective \nUnderstand the Lloyd’s complaints process and how complaints data can be leveraged as a valuable source of insight into product design\, policy wordings\, and operational processes to enhance customer outcomes\, strengthen controls\, and support continuous improvement. \nRegistrations: Insight to Action: Using Complaints to Improve Products and Claims Outcomes \n 
URL:https://uac.org.au/event/insight-to-action-using-complaints-to-improve-products-and-claims-outcomes/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260529T130000
DTEND;TZID=Australia/Sydney:20260529T140000
DTSTAMP:20260817T191842
CREATED:20260408T225802Z
LAST-MODIFIED:20260408T233335Z
UID:10000162-1780059600-1780063200@uac.org.au
SUMMARY:2026 State of Play in Accident & Health - 3 Part Virtual Event Series
DESCRIPTION:A 3-part virtual event series with AHI underwriting\, product\, claims and AHI Assist experts. \nAccident & Health can appear straightforward at placement – but it’s often one of the hardest covers to unwind when something goes wrong. Join our national underwriting\, product\, claims and AHI Assist expert panel as we examine the key themes shaping A&H programs\, pricing and broker decision-making in 2026. \nAbout the series\nAcross three focused sessions\, we’ll examine: \nPart 1: What drives different terms for similar clients | 1 May 2026\, 1pm AEST\nHow workforce behaviour\, policy intent\, geography and operating context influence underwriting outcomes. \nPart 2: What shapes A&H risk thinking today | 15 May 2026\, 1pm AEST\nHow underwriting\, product\, claims and assistance perspectives shape how A&H risks are considered in today’s environment. \nPart 3: Understanding A&H pricing and placing risks with more confidence | 29 May 2026\, 1pm AEST\nWhat factors influence pricing\, and how brokers can place A&H risks they can stand behind. \nQ&A: In each session\, local underwriters ask the panel key questions and share real scenarios from working with our broker partners. \nDuring the screening\, members of our underwriting team will be available live via the chat panel to answer any questions you may have in real time. \nWhat you’ll gain \n\nPractical insights into A&H risk drivers in Australia\nAn understanding of how claims experience informs underwriting decisions\nGreater clarity on why terms and pricing vary\nA more structured approach to placing A&H risks\nAttend all three sessions and earn 3 CPD points.\n\nHow it works \n\nRegister once for access to all three sessions\, or select the individual sessions you’d like to attend\nAttend live or watch on-demand at your convenience\n1 CPD point awarded per completed session\n\nWho should attend  \n\nA&H risk drivers\nClaims-informed underwriting\nRegional nuance in A&H placement\nA&H pricing – from portfolio to individual accounts\nIntegrated support models\n\nRegistrations: https://www.ahiinsurance.com.au/broker-resources/virtual-event-series-2026-state-of-play-in-accident-and-health?utm_source=uac&utm_medium=third-party-newsletter&utm_campaign=ve-2026-state-of-play&utm_content=register
URL:https://uac.org.au/event/2026-state-of-play-in-accident-health-3-part-virtual-event-series/2026-05-29/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/jpeg:https://uac.org.au/wp-content/uploads/members-logo/AHI-Logo.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260528T120000
DTEND;TZID=Australia/Sydney:20260528T130000
DTSTAMP:20260817T191842
CREATED:20260311T234504Z
LAST-MODIFIED:20260311T234901Z
UID:10000156-1779969600-1779973200@uac.org.au
SUMMARY:Preventing the Preventable: Inside Industry Risks
DESCRIPTION:Presenters: Damien Cullen (Head of Strategic Partnerships) & John Schroder (Head of Underwriting\, Product & Pricing) \nBuilding on “Beyond the ANZSIC Code\,” this session explores the real operational risks across hospitality\, manufacturing\, and retail. Every industry faces unique challenges\, and understanding them at a practical\, operational level helps brokers anticipate issues before they escalate. \nThis session takes the next step beyond classification to uncover how factors like safety and compliance in hospitality\, process and equipment risks in manufacturing\, and workforce or supply chain exposures in retail shape a client’s true risk profile. The webinar highlights how proactive engagement and tools like SafetyCulture can help brokers partner more effectively with clients\, reduce claim frequency\, and strengthen insurer confidence. \nDesigned for brokers who want to deliver tailored\, industry-specific value\, this session continues the “Preventing the Preventable” series — and can be adapted to focus on a single industry or provide a comparative overview across all three. \nLearning Objectives: \n1.) Understand the unique operational risk profiles of key industries\nIdentify common and emerging risks in hospitality\, manufacturing\, and retail\, and how they differ beyond surface-level classifications.\n2.) Translate industry-specific insights into actionable risk strategies\nUse operational understanding to develop more accurate and proactive client risk profiles.\n3.) Leverage digital tools to capture and monitor risk indicators\nApply tools like SafetyCulture to identify\, document\, and manage high-frequency operational risks.\n4.) Strengthen client relationships through industry expertise\nBuild credibility and trust by providing tailored\, industry-relevant advice that adds value beyond policy placement.\n5.) Promote proactive risk management and prevention\nEncourage early intervention and preventive practices that reduce losses and improve insurance outcomes. \nRegistrations: Microsoft Virtual Events Powered by Teams \n 
URL:https://uac.org.au/event/preventing-the-preventable-inside-industry-risks/
CATEGORIES:Education & Training
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260527T120000
DTEND;TZID=Australia/Sydney:20260527T130000
DTSTAMP:20260817T191842
CREATED:20260311T022416Z
LAST-MODIFIED:20260311T022416Z
UID:10000152-1779883200-1779886800@uac.org.au
SUMMARY:Funding the Future: How Technology\, Trends and Insights Are Shaping Our Industry
DESCRIPTION:Presenters: Claire Watson (Product Manager)\, Wai-Lum Tang (Head of Information Technology) & Cemal Akgul (Head of Risk & Collections). \nThis webinar\, hosted by IQumulate Premium Funding\, will provide an overview of the advantages of premium funding and offer an in-depth examination of its underlying mechanics. The session will include data-driven insights into the current business environment and analyse factors influencing business performance and borrower decision making\, and their implications for premium funding. Additionally\, we will discuss the evolving landscape of insurance distribution and technology\, highlighting their roles in shaping the industry. \nLearning Objectives: \n• What is Premium Funding\n• Benefits of Premium Funding\n• Who and what can fund\n• Understand the business environment and its impact on client behaviour\n• Understand trends and how these are impacting decision making by borrowers and brokers\n• Examine the current and upcoming changes in insurance distribution and understand how premium funding can support changes in consumer purchasing trends.\n• Examine the use of technology in funding and funding businesses and how it can drive efficiencies in your own brokerage. \nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/funding-the-future-how-technology-trends-and-insights-are-shaping-our-industry/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260525T120000
DTEND;TZID=Australia/Sydney:20260525T130000
DTSTAMP:20260817T191842
CREATED:20260413T045821Z
LAST-MODIFIED:20260413T045821Z
UID:10000165-1779710400-1779714000@uac.org.au
SUMMARY:UAC EAP: Manager Essentials
DESCRIPTION:Presenter: Kim Connor (National Head of Psychological Services) – Procare Injury Management \nThis fast and focused 30‑minute session gives managers a clear understanding of how to use the UAC Employee Assistance Program (EAP) and Manager Assist to support team wellbeing and confidently navigate people‑related challenges. \nIn this short briefing\, leaders will learn: \n\nHow to recognise early signs of mental health changes\nWhat the UAC EAP offers and how employees can access it\nHow Manager Assist provides confidential coaching for leaders\nHow to talk about the EAP and reassure staff about confidentiality\nThe brief session is designed to be clear\, actionable\, and leadership‑oriented—giving managers the tools\, language\, and confidence to support their people while protecting their own wellbeing and make the most of the support available to them.\n\nRegistrations: https://events.teams.microsoft.com/event/3580b5bd-7460-4eb9-8445-526e63563ce7@6d96f8f2-00e8-4ea1-9ba7-fd86f83ec1b3
URL:https://uac.org.au/event/uac-eap-manager-essentials/
CATEGORIES:Education & Training
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BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260522T120000
DTEND;TZID=Australia/Sydney:20260522T130000
DTSTAMP:20260817T191842
CREATED:20260326T215054Z
LAST-MODIFIED:20260326T215054Z
UID:10000159-1779451200-1779454800@uac.org.au
SUMMARY:CPS230 - final readiness checklist for agencies
DESCRIPTION:Agenda: \n\nBrief recap of CPS 230 regulation\nApplicability criteria\nPractical steps how an agency and service provider needs to prepare\nManaging CPS 230 obligations in practice\n\nLearning Objectives: \n\nUnderstand regulatory requirements and applicability of CPS 230\nGet practical tools on what needs to be set in place to comply with CPS 230 as an agency and a service provider (not APRA-regulated entity)\nUnderstand what oversight related to CPS 230 means\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/cps230-final-readiness-checklist-for-agencies/
CATEGORIES:Education & Training
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260518T120000
DTEND;TZID=Australia/Sydney:20260518T130000
DTSTAMP:20260817T191842
CREATED:20260311T235559Z
LAST-MODIFIED:20260415T024527Z
UID:10000157-1779105600-1779109200@uac.org.au
SUMMARY:Emerging Industry Risks in Construction & Engineering and how to manage them
DESCRIPTION:Presenters: Angela Winkler (Partner) & Justin Khouri (Special Counsel\, Property & Construction) \nWe will focus on the emerging insurance and legal risks in 2026 across a key industry sector for underwriting agencies – Construction & Infrastructure across Australia. \nLearning Objectives: \n\nLearning about the emerging insurance legal risks in the Construction & Infrastructure sector across Australia\nHow to effectively manage underwriting the risk & the claims response.\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/emerging-industry-risks-in-construction-engineering-and-how-to-manage-them/
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://uac.org.au/wp-content/uploads/Wotton-Kearney_Logo.png
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