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SUMMARY:Navigating AFCA Complaints
DESCRIPTION:Presenter: Marjana Cvetanoska – Founder/CEO at Corporate Overhaul \nPresentation Summary \nTo equip financial services professionals with the knowledge and practical skills needed to effectively manage complaints lodged with the Australian Financial Complaints Authority (AFCA)\, ensuring compliance\, timely resolution\, and improved client outcomes. \nLearning Objectives \n\nUnderstand AFCA’s role as an external dispute resolution body and its jurisdiction.\nIdentify what constitutes a complaint and the importance of early engagement.\nLearn the step-by-step AFCA complaint process\, including registration\, referral\, and decision-making stages.\nExplore best practices for responding to complaints\, including vulnerability considerations\, transparency\, and collaboration.\nGain insights into common pitfalls and how to avoid them\, including record-keeping and limitation periods.\nNavigate the AFCA member portal for complaint management and reporting.\n\nRegistrations: Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/navigating-afca-complaints/
CATEGORIES:Education & Training
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